Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 116 Showing 2,301-2,320 of 3,422 reviews
  • Rated 5 out of 5 stars

    A wonderful vacuum

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should have bought this years ago. This vacuum keeps my whole house clean. I have 2900 sq feet and it keeps all 2900 sq ft clean everyday. No more vacuuming for me just mopping.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my iRobot Roomba 960. Using the app on my phone I can schedule the Roomba to start cleaning anytime I want. With my busy schedule, I can use all the help I can get. Thank you!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with my new IRobot

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it as a gift for me and I am happy with my purchase. It's the best IRobot out there. Get the work done efficiently and is SMART (just like I expected).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iRobot.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely love it. It a get deal for the money but will eventually upgrade to a better bigger or better model prolly. Will get mop with it eventually too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Alternative vacuum option

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picks up the dust and dirt on my tile. The only thing that sucks is when I go to empty out the trash bin the trash falls back on the floor. Major flaw if you Ask me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Robot Slave to clean your floors

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a robot vacuum. It's reasonably intelligent, but still gets gets stuck from time to time. That said, probably the best robot vac I've owned to date.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can’t live without it

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently upgraded from the e5 and it was worth the difference in price. The mapping feature and the resume after charging makes a big difference. Very satisfied!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! Really didn’t think it would handle the hair of two dogs that shed a lot, but it did and got into Everything that was caught in the grout as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this model even more!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our second Roomba (The 800 now lives upstairs) and am very happy with the coverage. It is more deliberate and goes line by line and will even go back and take care of edge areas.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for pet owners

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has made our life sooo much easier when cleaning the house. As a pet owner of a dog that sheds, we are grateful for our Roomba and we have even given her a name!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    IRobot - Roomba

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This robot is incredible! I have 2 dogs and cat. So I recommend you maintain scheduling a clean twice a day to keep up with the pet hair. Does not work on high pile rugs only very low pile.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Vacuum

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been beyond satisfied with Miss Roomba’s assurance vacuuming our house. Follows the schedule and doesn’t take a day off. If she only could do stairs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for dog hair.

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine. We bought it to battle the everlasting dog hair from four Basset Hounds. Not perfect but it does allow us the freedom of hand vacuum use once a week.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Cleaning Robot

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Roomba, I had gotten a lower model for Christmas that I was happy with. This model is so much better!! I love how it tells me when the trash bin is full or when it is stuck on my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product keeps the house clean!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this one as the less expensive 680 had problems docking. This one is 10x better and gives you a map when you are done. I have already convinced 3 co workers to buy this for their wife's and all love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great addition to the house

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have 11 cats. I run this every day on with hardwood floors. It works very well. Just keep it clean and keep up the maintenance in between cleanings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machine

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best vacuum ever. No more vacuuming, just tell little Roomba to clean up. Only drawback is that it doesn’t empty the dust bin. This is now a new addition to the family. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I-Robot

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it... very easy to use. If battery is low it will go back to base and recharge. After recharge its memory will take it back to last place it ran low on battery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alexa connected vacuum robot

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to service the roller brushes from hair and other debris. Hardly ever got lost from charging home. Voice command from Alexa has been excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definite Upgrade

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an upgrade to our 860 model that had a charging issue. The 960 has a much improved cleaning pattern and handles the transition from hard wood to carpet better.

    I would recommend this to a friend