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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 119 Showing 2,361-2,380 of 3,422 reviews
  • Rated 4 out of 5 stars

    Cleans really well!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well. The only downfall is the dirt bin is really small and if you have pets it fills up pretty fast and will not start schedule run until emptied.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love Roomba

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this the only reason it didn’t get 5 stars was because of having to empty the canister after each job. If it isn’t empty it doesn’t run on it’s scheduled time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what I needed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first Roomba and it it great! Tucked her away in a corner and can send her on a cleaning job at the push of a button on my phone. Recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So pleased

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So pleased. It was easy to install and set on my phone. Picks up cat hair great on wood floors. So happy I bit the bullet and make the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally purchased a less expensive Roomba. Returned due to random vacuuming patterns. This 960 blows it away. Superior suction power and vacuums in nice straight lines!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Work great for our one level house

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have s very small house, but two dogs who shed a lot. I never see the dog hair now. The robot runs while we are at work. All I have to do is empty it every day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely recommend especially because of the app

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best vacuum I've ever bought. The app is amazing and so easy to use. Just make sure you clean the vacuum periodically

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great little helper

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved works great picks up alot in-between actually sweeping and vacuuming. I wished I'd gotten a higher level model that mops and dumps debris.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iRobot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast shipping and product arrived as described. Who needs to vacuum when you can order this robot around. Waiting for the day they take over the world.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Robot Vacuum even with the pets!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We tried several different robot vacuums and none of them stood the test with the dog hair... this one has been great! Wish we'd bought it sooner.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Roomba

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy not having to vacuum everyday!! The vacuum does a pretty good job the only down fall is sometimes it gets stuck on the corners of rugs.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Not what expect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s no what I expected, application sometimes don’t respond, and disconnected from wireless, price too much !

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    No sand on the hardwoods!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate sand on my wood floors! This solved the problem and I’m able to program where I want it to vacuum as well as it works with Alexa!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why did I not buy this sooner? We love our Roomba! The only thing I would change is that there be two two circulating brushes instead of one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used it 4 times in the past 2 weeks and it's great. We have 2 dogs that shed alot and this thing picks up the hair along the edges with the edge brush.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First Roomba

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not live without this thing. If you’re on the fence about buying one and have the means...do it. I can’t stand to have dirty floors and this frees up so much time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New "maid"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hate vacuuming, so I love my new "maid". Wish it had more mapping selection features that I'm seeing in some of the newer versions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roomba 960

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome, smartest sweeper I have ever seen. It sweeps the whole house and then goes back to the exact place where you started it and parks himself there.. love it !!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy wife

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good . Was easier to connect and operate from app and google home . It does the job . Only used few times so far and happy so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    i roomba

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have it now like over a year and I had to replace the sweep attachment but fortunately it has a replacement in the box.

    I would recommend this to a friend