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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 119 Showing 2,361-2,380 of 3,422 reviews
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Not what expect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s no what I expected, application sometimes don’t respond, and disconnected from wireless, price too much !

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Just what I needed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first Roomba and it it great! Tucked her away in a corner and can send her on a cleaning job at the push of a button on my phone. Recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Stopped working after 6 months! Get a Neato!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1. Destroyed 2 of my rugs 2. The navigation system is flawed, it would literally clean the same areas over and over again until the battery ran low and then just stopped. 3. Virtual wall barriers were worthless, worked some of the time. You need multiple units to block off one area. 4. Very harsh on rugs, the bin would be full immediately from pulling fibers from the rugs. 5. If the room is dark, it wouldn’t clean properly

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why did I not buy this sooner? We love our Roomba! The only thing I would change is that there be two two circulating brushes instead of one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this for a few weeks now and it is amazing. I did a lot of research on the robot vacuum that would work in my house. it is very systematic,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Robot Vacuum even with the pets!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We tried several different robot vacuums and none of them stood the test with the dog hair... this one has been great! Wish we'd bought it sooner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum does an excellent job on keeping up with the dust, and the App is perfect for scheduling cleaning and checking to make sure the entire house was cleaned. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Very Cool - Not Worh The Money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The roomba is more convenient than anything. It does a good job but I wish I would have went with a cheaper option.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Smart vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every time it runs, it is able to fill up the container. Makes you believe it is effective at keeping your house clean. Love that you can schedule it and find its home base to recharge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great, should have gotten sooner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this! It is keeping up with dog hair way better than when I manually vacuumed. Does not do great on plush carpet with hair, but I don’t care the tile and hardwoods look great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy wife

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good . Was easier to connect and operate from app and google home . It does the job . Only used few times so far and happy so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keeps the floors clean

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Roomba 960 performs as expected. The setup was easy and it does a great job navigating the entire first floor. With a mix of wood, tile, rug and mat it handles it all just fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for daily maintenance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great addition for daily maintenance of my tile floors. It turns on everyday and definitely helps keeping large areas free of dust.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple and works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very simple set up, very reliable and I have had no issues with this product. First time owning something like this and I do recommend this if you’re in the market for one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is a great item for in between jobs!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item, the only thing I didn't like about the Irobot is that the dirt chamber is really small. But looking at other items like this one and they're all small. So that's why I gave it 5 stars

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Work great for our one level house

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have s very small house, but two dogs who shed a lot. I never see the dog hair now. The robot runs while we are at work. All I have to do is empty it every day.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love Roomba

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this the only reason it didn’t get 5 stars was because of having to empty the canister after each job. If it isn’t empty it doesn’t run on it’s scheduled time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It saved a lot of time to clean the room. but be careful about bags, cables on the ground. Also, this one support Google assistant, which is a huge plus for the smart home.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 3 out of 5 stars

    Romba

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A couple of weeks old and already lost signal with it. Other than that it works ok and good with pet hair.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a bit skeptical but this this robot can keep up with my 2 dogs and different flooring without any problems! So glad that I mad this purchase.

    I would recommend this to a friend