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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 122 Showing 2,421-2,440 of 3,422 reviews
  • Rated 5 out of 5 stars

    Great household tool

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It made us clean our house faster and it’s doing great job. Robot collects or vacuums neatly. I’ll definitely recommend this. Amazing discovery

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well besides getting sucks on our thick rug often. Roomba believes it’s brushes are clogged but instead she is just on a thick rug. Annoying.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best home purchase ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely love the Roomba. We run it every other day and no longer have issues with dog hair or dust bunnies. Wish we would’ve gotten one years ago.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better then the old one that we had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good for hard wood flooring and housers with minimum stuf on there floors, gets stuck in the bar stools base and it will not work on our carpet in the bedrooms

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roomba 690

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This keeps our place clean. I like the app and the map feature. It works really well, wouldn’t mind having two. A good purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This 960 is Great!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 1st Roomba and it certainly meets expectations! I have a Husky (dog) and this machine has no problem picking up all of the dog hair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very handy and convenient.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iRobot seems to be intuitive as is passes through the room. As it approaches walls and chair legs it will slow to avoid a hard bump. We love it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most effective when used daily, just make sure to clear loose clothes/shoes/other stuff out of the way. The cat still runs and hides, though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought a second roomba after the first one died. The larger roomba is the way to go. It cleans longer with a larger bin. It also doesn't get stuck or lost as much.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No more sweeping

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great for our house. It gets struck from time to time but does a great job. Made cleaning a lot easier for my older parents.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Vaccum

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good item. And price not bad too. I recommend. It was very easy to buy by internet and it was delivered on time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for people who don't vacuum everyday.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is definitely good on hardwood floors. I have a dog and I don't like to vacuum everyday. So we run this and it keeps the pet hair under control.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Effective and reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software for the 960 which shows a map of he area cleaned is nice. Vacuum quality is good. Sound is ok (not silent, but also not terribly annoying).

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great item for first vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good item picks up alot of dust, but does get hung up on some legs of furniture because it tries to go over it. All in all great item, saves some sweeping time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall great helper in household

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Principle and overall cleaning is pretty good. However, gets stuck quite often and runs out of battery power before getting itself to charging station.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 3 out of 5 stars

    Can't trust this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased after thorough research. Scheduled cleaning but it ended up stuck under a couch. Cleaning also takes forever.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is really good, it is highly recommended. Helping to clean the house. you only need to do is empty the trash bin.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Did pretty good job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to i7. Have non shedding dogs however they bring sand in on their feet and coat. The I7 does a much more thorough job for picking up the sand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roomba 960 review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with purchase. Good battery life, great suction. Maybe a tad loud. Even gets under our couch and dining room table.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best smart vacuum hands down

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gradar purchased this item is well worth it, I would definitely recommend this product to anyone looking for top quality

    I would recommend this to a friend