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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 122 Showing 2,421-2,440 of 3,422 reviews
  • Rated 5 out of 5 stars

    Little Cleaner Buddy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When this little buddy springs into action, I can’t help myself but feel so proud and accomplished as he completes his chores around the house. #proudparent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best home purchase ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely love the Roomba. We run it every other day and no longer have issues with dog hair or dust bunnies. Wish we would’ve gotten one years ago.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for under furniture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum is such a low profile it goes under furniture quite nicely and it does the job For what it is purposed for The only thing that is Annoying is the circular design

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best smart vacuum hands down

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gradar purchased this item is well worth it, I would definitely recommend this product to anyone looking for top quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very handy and convenient.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iRobot seems to be intuitive as is passes through the room. As it approaches walls and chair legs it will slow to avoid a hard bump. We love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for homes with pets!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceeded my expectations. My other half was a critic but he was impressed with its ability to keep the house clean! It also occupies the dog as he watches it clean the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very very reluctant in buying such an expensive item and afraid it wouldn't do a good job. I was amazed at how efficient it is. It's great and worth every penny!

    I would recommend this to a friend
  • Cons mentioned:
    Dustbin size

    Rated 2 out of 5 stars

    Not so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a Samsung that ended up with a stuck wheel. The store didn't have anymore in Stock so I grabbed the 960 instead. The programming features are good but as far as cleaning it has much to learn. The lint container is way too small. It shoots dirt across the floor. It also leaves chunks of carpet fuzz around the house and we only have 2 area rugs. It bumps into objects hard and sometimes pushes items around floor. Going back to the Samsung.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall does great on hardwood. Was surprised with what seems like little suction how well it does with fine dirt. It is also rather quick and efficient at getting the job done.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better then the old one that we had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good for hard wood flooring and housers with minimum stuf on there floors, gets stuck in the bar stools base and it will not work on our carpet in the bedrooms

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is really good, it is highly recommended. Helping to clean the house. you only need to do is empty the trash bin.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Timesaver plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After lots of thought and research I decided to purchase this product. I have to say it has met my expectations and has allowed my wife and I to have the piece of mind of clean floors.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for hardwoods and carpet lines.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iRobot vacuum works well but is more of a "Looks Clean" clean. I still feel a real vacuum is necessary to get really clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roomba 960 review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with purchase. Good battery life, great suction. Maybe a tad loud. Even gets under our couch and dining room table.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So-so

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works ok but not as well as I had hoped. Doesn't pick up everything so I still have to use other means to clean corners, edges.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    VACUUM

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WE LOVE THE IROBOT-ROOMBA 960 WI-FI CONNECTED ROBOT. WE WILL BUY AGAIN

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Roomba 960 does a great job of vacuuming the downstairs of my house. We have to pick up some rugs so it does not get stuck but otherwise it navigates the house rather well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for people who don't vacuum everyday.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is definitely good on hardwood floors. I have a dog and I don't like to vacuum everyday. So we run this and it keeps the pet hair under control.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Robot

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great addition to the home. Only issue is furniture height and sometimes the device gets stuck under furniture.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall great helper in household

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Principle and overall cleaning is pretty good. However, gets stuck quite often and runs out of battery power before getting itself to charging station.

    I would recommend this to a friend