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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 123 Showing 2,441-2,460 of 3,422 reviews
  • Rated 4 out of 5 stars

    Overall great helper in household

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Principle and overall cleaning is pretty good. However, gets stuck quite often and runs out of battery power before getting itself to charging station.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roomba

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it an being able to set time an day for it to just cone out an due its thing then goes back to the home base to charge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Automation!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This bad boy works great in our new house both on carpet and hardwood. So glad to not have to be pushing a vacuum around any more!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Did pretty good job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to i7. Have non shedding dogs however they bring sand in on their feet and coat. The I7 does a much more thorough job for picking up the sand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Robotic Vacuum

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for the wife (reluctantly) for $200 off the list price. It certainly makes life a little easier on chore day.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great item for first vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good item picks up alot of dust, but does get hung up on some legs of furniture because it tries to go over it. All in all great item, saves some sweeping time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Effective and reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software for the 960 which shows a map of he area cleaned is nice. Vacuum quality is good. Sound is ok (not silent, but also not terribly annoying).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought a second roomba after the first one died. The larger roomba is the way to go. It cleans longer with a larger bin. It also doesn't get stuck or lost as much.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 3 out of 5 stars

    Can't trust this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased after thorough research. Scheduled cleaning but it ended up stuck under a couch. Cleaning also takes forever.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this little floor cleaner. I have a big house and I have it scheduled to clean three times a week. Cleans, charges, cleans charges, no problems!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keep the floor clean

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Perfect for small house like mine 1.5k sqft. Will look into the mopping one too. Best investment ever.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Roombi

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works. You still have to keep a eye on it but once it learns your home it does a pretty good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Finds dirt that I would swear to you wasn’t there! Great power and moves from tile to rug great! Not sure how it works on carpet!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Okay Vaccum

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Leaves globs of dust on carpet. Flipped over a dining chair and police came to the house. Was enough to set off alarm.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get the warranty

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well if you have a right robot. I think each bot is different as weird as this sounds.... but overall good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a faulty one at first, but the new one works great. Does multiple surfaces well. Just wish the intelligent mapping would get better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far, so good.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm learning as I go. My greatest problem is the print in the instructions book is so tiny its difficult to read even with my glasses.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Time saver

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum, but a little noise on floors. Don’t forget to clean it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing suction!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this iroomba. I would definitely recommend it to anyone. I have rugs and tile floor and it has no problem with the transition.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does the job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had wifi issue 2nd week but roomba customer service was quick to determine I needed a new one. Only reason for 4 stars. Other than that 5 stars

    I would recommend this to a friend