Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 126 Showing 2,501-2,520 of 3,422 reviews
  • Rated 5 out of 5 stars

    A time saver and good house cleaner

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with our Roomba 960. It is our second roomba after the previous one died. It was easy enough to set up on the app and cleans the whole house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love, Love, Love

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love Rosie. We have 3 dogs in the house. We run Rosie almost everyday. No more hairballs on the floor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best investments i have EVER made. Great vacuum with great power and responsibility. Has not failed me yet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sweep Sweep

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Roomba is good and effective. The only downsize is it blows up a bit of the dust while sweeping and may get stuck on a spot every once in a while.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Robot Vacuum

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the little robot vacuum. Works great. No problems at all. Could use a little bigger dirt bin.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum, I have 2 German Shepard dogs and its able to vacuum all the hair. Works great will recommend to anyone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pet hair is a problem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall excellent on hardwood surfaces, maneuvers around obstacles, and cleans nearly every square ft of house. However, my biggest complaint is pet hair on carpet. Long hair from golden doodle ends up in clumps of fur all over carpet. Living room looks worse after 960 cleans. Now I have to get upright vacuum out to clean up clumps. Recommend for hard surfaces, but not pet hair on carpet.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Saves efforts

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for basic cleanup. Cleans hair and general dust. Doesn’t do a thorough cleaning as a stand up vacuum cleaner would do. But a big time saver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love it!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace an older Roomba 560. Definitely cleans a lot more efficiently than our previous Roomba. No complaints, highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Is keep it the floor clean love ❤️

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great I have two their work perfect I recommend this products and the scheduled time is great thank you iRobot’s

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overall good vacuum doesn't replace your weekly clean throughout the home but I like the fact it picks up all my cats hair daily

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 3 out of 5 stars

    Got lost

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel that it got lost in the house and wasn't able to return to homeboy base without me intervening.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Makes its work

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am in my beginnings with Roomba and it takes a time to set it for a full house recognition. I was expecting a superior vacuum power, but it makes its work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Vacuum!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum does an amazing job. It does get caught up on things every once in awhile. Love the recharge and resume feature.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works, but gets stuck a lot

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the 960 has worked well. It does get hung on rugs often. Other than that it keeps the pet hair and dirt down to a minimum in the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! Takes a little getting used to but I can leave the house and this guy will sweep my whole apartment!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product easy to use plug and clean

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best thing we have purchased in a few years... We have a lab and he sheds big time Roomba gets all the hair and keeps the floors clean

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    disappointed

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delayed writing a review to give it time and because of other reviews. It was great to start but gets stuck in a room even one of the least used rooms in house and then does not finish in the other rooms on its mapping. Have noticed it not picking up as much now after 1 year and misses alot of areas even after resetting mapping. Alot to spend for it to decline performance so quickly

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Super robot vacuum

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could be smarter but gets the job done. I could be smarter but get the job done also so I am happy with this vacuum.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Roomba vacuum. It saves me time and worry! It's great to come home to clean floors and not have to spend time vacuuming!

    I would recommend this to a friend