Memorial Day SaleEnds 5/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 126 Showing 2,501-2,520 of 3,422 reviews
  • Rated 4 out of 5 stars

    Saves efforts

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for basic cleanup. Cleans hair and general dust. Doesn’t do a thorough cleaning as a stand up vacuum cleaner would do. But a big time saver.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product made the wife very happy just set it and forget it. It runs on the schedule we set up and goes over the entire house.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Robo Vac

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Robo vacuums are still evolving in my opinion, but this certainly picks up a ton of things the handheld vacuum missed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great vacuum!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all a great vacuum, it does get stuck sometimes but what can you expect. I can't believe how much dirt and dust it picks up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product easy to use plug and clean

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best thing we have purchased in a few years... We have a lab and he sheds big time Roomba gets all the hair and keeps the floors clean

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 3 out of 5 stars

    Got lost

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel that it got lost in the house and wasn't able to return to homeboy base without me intervening.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best investments i have EVER made. Great vacuum with great power and responsibility. Has not failed me yet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works, but gets stuck a lot

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the 960 has worked well. It does get hung on rugs often. Other than that it keeps the pet hair and dirt down to a minimum in the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome vacuum

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the iRoomba 960. It is not cheap, but well worth the money. A little on the noisy side but it does such a great job picking up dirt that I don't care.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum, I have 2 German Shepard dogs and its able to vacuum all the hair. Works great will recommend to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Vacuum!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum does an amazing job. It does get caught up on things every once in awhile. Love the recharge and resume feature.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overall good vacuum doesn't replace your weekly clean throughout the home but I like the fact it picks up all my cats hair daily

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Roomba vacuum. It saves me time and worry! It's great to come home to clean floors and not have to spend time vacuuming!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love, Love, Love

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love Rosie. We have 3 dogs in the house. We run Rosie almost everyday. No more hairballs on the floor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Is keep it the floor clean love ❤️

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great I have two their work perfect I recommend this products and the scheduled time is great thank you iRobot’s

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top notch

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So worth the money. We have wood floors and 2 huskies, means dog hair galore. This helps keep the dog hair cleaned up for me everyday! It's a life saver!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic upgrade over prior units. WIFI connectivity and the phone app allws me to control Roomba remotely. Does a great job cleaning up pet hair.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pet hair is a problem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall excellent on hardwood surfaces, maneuvers around obstacles, and cleans nearly every square ft of house. However, my biggest complaint is pet hair on carpet. Long hair from golden doodle ends up in clumps of fur all over carpet. Living room looks worse after 960 cleans. Now I have to get upright vacuum out to clean up clumps. Recommend for hard surfaces, but not pet hair on carpet.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great little machine

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously had an older model and upgraded to this version. I absolutely love it. It syncs with my Google home and the app works flawlessly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a great job covering all areas of our floors. Only issue is it getting stuck under two chairs that we have to figure out how to prevent.

    I would recommend this to a friend