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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 127 Showing 2,521-2,540 of 3,422 reviews
  • Rated 4 out of 5 stars

    Time saver

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum, but a little noise on floors. Don’t forget to clean it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the convenience this vacuum provides. It is WiFi capable, or you can run schedule. The vacdoes a good job picking up debris from the floor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Time Saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My roomba saves me a lot of time. I have looked at them many times and finally decided on this model. It works great - wished I had bought it sooner!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super robot vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could be smarter but gets the job done. I could be smarter but get the job done also so I am happy with this vacuum.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Robot Vacuum

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the little robot vacuum. Works great. No problems at all. Could use a little bigger dirt bin.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! Takes a little getting used to but I can leave the house and this guy will sweep my whole apartment!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    disappointed

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delayed writing a review to give it time and because of other reviews. It was great to start but gets stuck in a room even one of the least used rooms in house and then does not finish in the other rooms on its mapping. Have noticed it not picking up as much now after 1 year and misses alot of areas even after resetting mapping. Alot to spend for it to decline performance so quickly

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Surprised

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device for maintaining not for weekly cleaning. Just wish it had a bigger dust bin but overall solid product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get back to walking barefooted on your floors without ANY signs of dust on your feet. First Roomba and we love it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great helper

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is great, It has been having some issues finding the home base about 10% of the time so we have to take it back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great robot vacuum-wish it could clean itself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The robot vacuum works great! Better than we expected, even dog hair. Just wish it could empty it's own dust bin and clean it's rollers!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelent Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iRobot exceeded all my expectations. We have no idea how much dust accumulate in our home until using the iRobot.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Suction can be a little better for the price, but overall its not a bad product. If you have 5g wifi turn it off to sync up to irobot home.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great vacuum

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good vacuum to use for the whole house. Only downside is that it gets stuck on all the rugs and you have to move it off the rug.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good way to vacuum the house. The only cons I find is that sometimes misses spots. But I think is a good investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with my purchase, this roomba does a great job. My main concern was my dog’s hair, and this vacuum succeeded my expectations

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great robot vacuum!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product itself is fabulous the blocker it comes with is kinda off but the product itself works amazing with dog hair and dust

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Money well spent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Money well spent. Had little difficulty with the app setup as it would not connect to wifi but works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great way to clean hardwood floors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Roomba; It is a great way to clean and rest at the same time. It runs smooth and picks up dust and small particles nicely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vaccum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Life changing in keeping floors cleaned. Very thankful for having this to help with the house cleaning. So much easier.

    I would recommend this to a friend