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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 128 Showing 2,541-2,560 of 3,422 reviews
  • Rated 5 out of 5 stars

    Great robot vacuum-wish it could clean itself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The robot vacuum works great! Better than we expected, even dog hair. Just wish it could empty it's own dust bin and clean it's rollers!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good way to vacuum the house. The only cons I find is that sometimes misses spots. But I think is a good investment.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Suction can be a little better for the price, but overall its not a bad product. If you have 5g wifi turn it off to sync up to irobot home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great robot vacuum!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product itself is fabulous the blocker it comes with is kinda off but the product itself works amazing with dog hair and dust

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for hardwood!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Collects tons of dog hair around our house. Returns to the charging station and then starts up again and cleans, cleans, cleans!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    surpisingly thorough

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Works its way round obstacles quite readily. Does a good job of picking up dog hair and fine particles.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great way to clean hardwood floors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Roomba; It is a great way to clean and rest at the same time. It runs smooth and picks up dust and small particles nicely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for pet hair, carpet and hard wood floors

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this vacuum. I have a husky/lab mix and he sheds like crazy. This vacuum is perfect for inbetween vacuuming jobs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with my purchase, this roomba does a great job. My main concern was my dog’s hair, and this vacuum succeeded my expectations

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Never use your room again

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This rumor has changed our lives, we set it and forget it. It takes up amazing dirt you would not believe it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I set a schedule on my phone and it does it’s thing. Just make sure no clothing or wires are where it may get tangled up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    thank you Roomba!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Roomba! No more sweeping all over my house! I have Roomba! I would highly recommend getting the warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice product. Little loud and does take around 40 minutes to clean my living and dining room tile

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Neat Idea

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the product... I would like for the auto dirt removal feature to be added... In the market for another robot

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cleans well, needs constant maintenance

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera sensing works very well. Needs clean up everyday. Parts need frequent maintenance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roomba

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a great job with no effort on my part! Just empty the bin! Best thing I've bought in a long time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is an absolute workhorse!! Cleans until the battery gets low, goes to the charger, and then cleans some more. Awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What a time saver!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've nic named it BOB. I love Bob. The time save is fantastic. I'm already planning my next upgrade to the one that empties itself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Irobot vaccuum

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a huge help to my mother. I highly recommend this product. Makes life a little easier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for a quick vacuum—-if you need a really good vacuum done you may want to grab the more the good old reliable

    I would recommend this to a friend