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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 131 Showing 2,601-2,620 of 3,422 reviews
  • Rated 5 out of 5 stars

    Love the app

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can control this from anywhere and at any time. Love the alerts when I need to empty the trash bin. It’s perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    vacum

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing i bought for our house cant believe all the dirt and dog hair it picks up everday

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cleans

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Simply a great product. Cleans like it’s supposed to. Cleaning it is the crappy part but not too bad

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great tool to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works out with dog hair. Picks up a lot, however, it does miss areas and goes over the same area multiple times even after changing the settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iRobot 960

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IRobot does a great job of covering the entire floor and leaves a prefect pattern on the carpet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum cleaner. I have two dogs and it is so nice to have this clean the house everyday!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Thank you

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray with IRobot cleaning is very easy Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for our new luxury vinyl flooring

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So excited to use this iRobot. We just remodeled and got all new flooring throughout the home. This is perfect!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son and wife loves this Vaccum ! I was at there house yesterday when it was cleaning. I might buy me one now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Have the app on my phone, floors are being cleaned while I am out shopping.

    I would recommend this to a friend
  • Cons mentioned:
    Dustbin size

    Rated 3 out of 5 stars

    Ok vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's just ok was expecting something more for the price, the canister is a little small fills up quick

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Cleans well

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Roomba. He cleans all rooms and docks himself. I wish I had gotten one years ago.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic, especially on our hardwood floors.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast, especially after it runs a few times and "teaches itself" the layout of the rooms. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really couldn't believe how much dirt and pet hair the Roomba would pick up. It's lovely to come home to a clean floor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Onoz

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with the product and offer from Best Buys. Wish I could buy more components.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is very good. But this is getting old as there are lot of new models introduced in iRobot

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good product

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't go over high carpet but does pick up animal hair well inside the house. happy with this purchase

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall really good product. Occasionally fails to completely pick up dog hair, even when filter and collection pod are clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dona Lola

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Buy, I highly recommend it. it works perfectly and it saves time and work for the wife.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roomba 960

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Roomba 960. Just the thing for an old single person. Not difficult to maintain.

    I would recommend this to a friend