Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

No content
  • Front. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Angle. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Left. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 11. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 12. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 13. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 14. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 15. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 16. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 17. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 18. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 19. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 20. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 21. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 22. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 23. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 24. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 26. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 27. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Meet iRobot Roomba 960 App-Controlled Robot Vacuum video 0 minutes 57 seconds
  • Roomba 900 Series Vacuum Cleaning Robot video 1 minutes 23 seconds
  • iRobot Roomba Vacuums and Braava Mops video 1 minutes 12 seconds
  • iRobot - Home App Demo video 0 minutes 30 seconds
  • Roomba Maintenance Tips video 0 minutes 52 seconds

iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray

Model:
R960020
SKU:
5484900
Highly rated by customers for:
Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 131 Showing 2,601-2,620 of 3,422 reviews

  • Gets the job done

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have open floor plan. No carpet. Works great. Trash bin is always full. Even when floor appears relatively clean

    I would recommend this to a friend

  • Love this product

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Have the app on my phone, floors are being cleaned while I am out shopping.

    I would recommend this to a friend

  • Great vacuum but not the best for large homes.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My home is over 3000sq ft and seemed to take too long way to go through the first floor. Other than that, it was great.

    I would recommend this to a friend

  • Cleans well

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Roomba. He cleans all rooms and docks himself. I wish I had gotten one years ago.

    I would recommend this to a friend

  • Cleans

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Simply a great product. Cleans like it’s supposed to. Cleaning it is the crappy part but not too bad

    I would recommend this to a friend

  • I live this certainly cuts down on my daily housew

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Would recommend to others. Had a different brand that gave us nothing but trouble. Glad we switched.

    I would recommend this to a friend

  • Wonderful product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love setting the schedule and letting it run at night to get up the angel dog hair. This product works very well.

    I would recommend this to a friend

  • Very good

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is very good. But this is getting old as there are lot of new models introduced in iRobot

    I would recommend this to a friend

  • Love the app

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can control this from anywhere and at any time. Love the alerts when I need to empty the trash bin. It’s perfect.

    I would recommend this to a friend

  • Onoz

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with the product and offer from Best Buys. Wish I could buy more components.

    I would recommend this to a friend

  • Worth the price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vacuums the whole house no prob. Spend the money and make the purchase. I have one cat and there's no fir anywhere. Does a thurough cleaning

    I would recommend this to a friend

  • Roomba 960

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Roomba 960. Just the thing for an old single person. Not difficult to maintain.

    I would recommend this to a friend

  • Dona Lola

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Buy, I highly recommend it. it works perfectly and it saves time and work for the wife.

    I would recommend this to a friend

  • Roomba

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum. The bin gets full quickly but I still like the way it picks up and gets all the edges.

    I would recommend this to a friend

  • good product

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't go over high carpet but does pick up animal hair well inside the house. happy with this purchase

    I would recommend this to a friend

  • Love it!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son and wife loves this Vaccum ! I was at there house yesterday when it was cleaning. I might buy me one now

    I would recommend this to a friend

  • Good pursuance

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nomore dogs hair ! Great suction works well on all kinds of floors

    I would recommend this to a friend

  • Perfect for our new luxury vinyl flooring

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So excited to use this iRobot. We just remodeled and got all new flooring throughout the home. This is perfect!

    I would recommend this to a friend

  • Big Gramp

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, love our Roomba! Why did wait so longThank you Bestbuy for assisting with the purchase

    I would recommend this to a friend

  • Great product for Hardwood floors

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and works well on hardwood floors. Haven’t got a chance to try on Carpet yet.

    I would recommend this to a friend
Page 131, Showing 2,601-2,620 of 3,422 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.