Labor Day Appliances SaleEnds 9/16. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Update location
Main Content

Customer Ratings & Reviews

No content
  • Front. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Angle. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Left. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 11. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 12. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 13. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 14. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 15. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 16. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 17. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 18. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 19. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 20. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 21. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 22. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 23. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 24. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 26. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 27. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Meet iRobot Roomba 960 App-Controlled Robot Vacuum video 0 minutes 57 seconds
  • Roomba 900 Series Vacuum Cleaning Robot video 1 minutes 23 seconds
  • iRobot Roomba Vacuums and Braava Mops video 1 minutes 12 seconds
  • iRobot - Home App Demo video 0 minutes 30 seconds
  • Roomba Maintenance Tips video 0 minutes 52 seconds

iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray

Model:
R960020
SKU:
5484900
Highly rated by customers for:

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 132 Showing 2,621-2,640 of 3,422 reviews

  • Best Gift Ever

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this for my mom for Morhers day and she raves about the device constantly and thinks it was THE BEST GIFT EVER!

    I would recommend this to a friend

  • great vaccum

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Roomba 960 is smarter than the other Roomba that I tried. It does remember the last action and recharge and complete the task

    I would recommend this to a friend

  • Just what we ere looking for!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is still navigating our house, once all Christmas decorations are put away we will be able to make a better determination.

    I would recommend this to a friend

  • Cleans well

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Roomba. He cleans all rooms and docks himself. I wish I had gotten one years ago.

    I would recommend this to a friend

  • good product

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't go over high carpet but does pick up animal hair well inside the house. happy with this purchase

    I would recommend this to a friend

  • Onoz

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with the product and offer from Best Buys. Wish I could buy more components.

    I would recommend this to a friend

  • Makes vacuuming great again.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced the old Kirby with this robot. Cleans my hardwood and tile floors on cue without skipping a beat.

    I would recommend this to a friend

  • Very good

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is very good. But this is getting old as there are lot of new models introduced in iRobot

    I would recommend this to a friend

  • Dona Lola

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Buy, I highly recommend it. it works perfectly and it saves time and work for the wife.

    I would recommend this to a friend

  • Roomba 960

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Roomba 960. Just the thing for an old single person. Not difficult to maintain.

    I would recommend this to a friend

  • Roomba

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum. The bin gets full quickly but I still like the way it picks up and gets all the edges.

    I would recommend this to a friend

  • Best Roomba

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Socks itself when needing to recharge. Goes back to areas not covered. Very accurately covers the WiFi area of the home!

    I would recommend this to a friend

  • Excellent vacuum

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to do a better job of picking up than standard vacuums. Our cats like to follow it around too.

    I would recommend this to a friend

  • The Great One

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job! Awesome suction Cleans better than my old Kirby Vacuum. never have to worry about dirt again

    I would recommend this to a friend

  • Great product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our IRobot Roomba! Not sure why we waited so long to get it. It’s very user friendly & does a great job!

    I would recommend this to a friend

  • Roomba

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my vacuum I don’t have to do it , U can connect with u phone

    I would recommend this to a friend

  • Pretty Good

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn’t pick everything up, but almost! Once it got the “lay of the land” for the room it went pretty smooth.

    I would recommend this to a friend

  • Works like they advertised

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with the Roomba. We have three dogs and three boys; this system keeps up with the dirt and hair traffic.

    I would recommend this to a friend

  • Very good

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is easy to setup and use. The quality of vacuuming is very good given we have a double coated cute dog.

    I would recommend this to a friend

  • Great at keeping up with dog hair pickup!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The roomba does a great job when unimpeaded. Unfortunately in a room with furniture and area rugs it tends to get stuck a lot.

    I would recommend this to a friend
Page 132, Showing 2,621-2,640 of 3,422 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.