Memorial Day SaleEnds 5/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

No content
  • Front. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Angle. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Left. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 11. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 12. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 13. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 14. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 15. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 16. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 17. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 18. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 19. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 20. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 21. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 22. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 23. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 24. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 26. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 27. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Meet iRobot Roomba 960 App-Controlled Robot Vacuum video 0 minutes 57 seconds
  • Roomba 900 Series Vacuum Cleaning Robot video 1 minutes 23 seconds
  • iRobot Roomba Vacuums and Braava Mops video 1 minutes 12 seconds
  • iRobot - Home App Demo video 0 minutes 30 seconds
  • Roomba Maintenance Tips video 0 minutes 52 seconds

iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray

Model:
R960020
SKU:
5484900
Highly rated by customers for:
Loading...

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 135 Showing 2,681-2,700 of 3,422 reviews

  • Great Robot

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent robot vacuum and works great with the Alexa. Though it could be a bit quieter.

    I would recommend this to a friend

  • Good buy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good vacuum. Very efficient. I bought this item on sale and was glad that I did.

    I would recommend this to a friend

  • Roomba

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a Roomba, what more can you say. It does the floor sweeping for me. I love it.

    I would recommend this to a friend

  • Love it!

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad we upgraded! Does an excellent job. Has a better navigation system than the older models.

    I would recommend this to a friend

  • Works well just as advertised highly recommend cle

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well just as advertised highly recommend cleaning minimum once a month for maintenance

    I would recommend this to a friend

  • My I-Robot 960

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the I-Robot. Setup could have been a little easier, but overall it was fine.

    I would recommend this to a friend

  • Great vacuum

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not think my parents would like this as a Christmas gift.. to my surprise they love it and it does a great job !!

    I would recommend this to a friend

  • Great Price

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good at picking up things that I could not see

    I would recommend this to a friend

  • Absolutely love it!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should have bought one years ago!! Let you go about your day so you can do other things. Real time saver!

    I would recommend this to a friend

  • Great Product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our Roomba. Takes care of all the general maintenance so we don’t have to haul the vacuum out all the time.

    I would recommend this to a friend

  • Get them corners

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing to suck around my house since Hillary Clinton. Thats actually what I named her.

    I would recommend this to a friend

  • First time user!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value as it was on sale for $300 and I thought this was the perfect entry point.

    I would recommend this to a friend

  • Very good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the way it does part of the floor then goes back to the base and gets recharged then picks up where it left off.

    I would recommend this to a friend

  • Best vacuum invented

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you wanna get ur money's worth then buy this vacuum. I love coming home to a clean house that I can control from work!

    I would recommend this to a friend

  • Hooks to wifi is so smart

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second one. I love roomba. I have rugs and hardwood and it does both equally well

    I would recommend this to a friend

  • Excellent Roomba for the price

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the second Roomba bought for family members during Christmas and they could not be happier!

    I would recommend this to a friend

  • Gift giving

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a gift for my son in law. He absolutely loves it for the pet hair that his two dogs put out.

    I would recommend this to a friend

  • Pretty good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the fact that it cleans the house on a schedule but requires quite a bit of maintenance to keep it running properly.

    I would recommend this to a friend

  • Awesome product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love, love, love my Roomba!!! Fantastic product!! I’ll be purchasing another unit for upstairs.

    I would recommend this to a friend

  • Great so far.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the Roomba for 2 weeks and I love it so far. It works great and it’s not very loud.

    I would recommend this to a friend
Page 135, Showing 2,681-2,700 of 3,422 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.