Customer Ratings & Reviews
- Model:
- R960020
- |
- SKU:
- 5484900
Customer reviews
Rating 4.5 out of 5 stars with 3422 reviews
(3,422 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Happy with purchase
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great choice of gift for wife for her birthday. She absolutely loved it.
I would recommend this to a friendRated 5 out of 5 stars
Love it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this vaccine. Preforms as advertised. Does a great job with its grid pattern.
I would recommend this to a friendRated 5 out of 5 stars
Great Vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazed at what this vacuum is able to collect. Does a great job of keeping up with the dog hair from my jack russell.
I would recommend this to a friendRated 4 out of 5 stars
good product and service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is a good product, and it is a good price and I like the service provided by Best Buy.
I would recommend this to a friendRated 4 out of 5 stars
Easy to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As loud as a regular vacuum cleaner but overall easy to use. Reacts quickly to pets.
I would recommend this to a friendRated 5 out of 5 stars
Much better than older unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works as intended. Doesn't get caught up with wires and seldom doesn't return to base.
I would recommend this to a friendRated 5 out of 5 stars
I love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit finicky dealing with the cloud that loses connection now and then but otherwise works great.
I would recommend this to a friendRated 5 out of 5 stars
Great product !!!!!!! Perfect quality!!!fast del!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product !!!!!!! Perfect quality!!!fast del!! A+++++++++++++++++++++++++++++++++++++++
I would recommend this to a friendRated 5 out of 5 stars
Best purchase
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase ever. I love it. Does awesome clean up and i don't have to do it
I would recommend this to a friendRated 5 out of 5 stars
Every house should have one
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has saved me countless hours in vacuuming and every house should have one.
I would recommend this to a friendRated 5 out of 5 stars
This is my little helper !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!!!!!! Knows when it is full and when the battery is low. Goes back to the home base 70% of the time
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my roomba Picks up all the dog hair and I love it fact that I don’t have to be home to set it to run
I would recommend this to a friendRated 3 out of 5 stars
It’s ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Am disappointed that it doesn’t map rooms like the Bravaa mop. Still relies on that archaic mechanism of using iso-rays to stop from going to certain areas. For the price difference from my old vacuum made by a no name manufacturer, it’s a no brained I would have chosen the generic. This product is loud and offers nothing more than any other robotic vacuum
No, I would not recommend this to a friendRated 5 out of 5 stars
The perfect little helper
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect helper that I needed. Picks up the fine dog hair and does an excellent job.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 3 out of 5 stars
It cleans ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It cleans well on Carpet and hardwood. Setup requires some reading .
I would recommend this to a friend - Cons mentioned:Battery life, Navigation
Rated 1 out of 5 stars
Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Roomba is just a huge disappointment. From it not going where you want it to go to it constantly getting stuck on the corner of throw down rugs & the battery being atrocious.
No, I would not recommend this to a friend Rated 3 out of 5 stars
start with this one if you have pets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the room a 680 before this one and it did nothing for my German shepherds shedding hair. This model was advertised to be for pet shedding hair and it leaves clumps of hair on my living room carpet. Everywhere else it cleans great, just still need to being out the manually operated vacuum foe the rug and hair. Least it clumps up the hair in piles easier ti vacuum.
No, I would not recommend this to a friendRated 4 out of 5 stars
Keeps floors clean
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps floors clean but has a little problem going from hardwoods to carpet. But not so bad that I wouldn’t buy it.
I would recommend this to a friendRated 5 out of 5 stars
Roomba 960
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with the product. It helps me keep carpets and wood floors clean.
I would recommend this to a friendRated 4 out of 5 stars
Good so far
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picks up pet hair, a little noisy but as expected from a vacuum. Don’t regret this purchase so far
I would recommend this to a friend