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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 137 Showing 2,721-2,740 of 3,422 reviews
  • Rated 5 out of 5 stars

    This is my little helper !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!!!!!! Knows when it is full and when the battery is low. Goes back to the home base 70% of the time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazed at what this vacuum is able to collect. Does a great job of keeping up with the dog hair from my jack russell.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roomba

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it for the house. This is the best purchase ever

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    start with this one if you have pets

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the room a 680 before this one and it did nothing for my German shepherds shedding hair. This model was advertised to be for pet shedding hair and it leaves clumps of hair on my living room carpet. Everywhere else it cleans great, just still need to being out the manually operated vacuum foe the rug and hair. Least it clumps up the hair in piles easier ti vacuum.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my roomba Picks up all the dog hair and I love it fact that I don’t have to be home to set it to run

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing product!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product helps a lot! It does so much cleaning I have more time on my hands! I love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Most have in your home

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love this vac. I was skeptic at first but it have proven it self over time. I love it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Keeps floors clean

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps floors clean but has a little problem going from hardwoods to carpet. But not so bad that I wouldn’t buy it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Much better than older unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as intended. Doesn't get caught up with wires and seldom doesn't return to base.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love my roomba

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best thing since sliced bread. I love this I should have been had one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The perfect little helper

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect helper that I needed. Picks up the fine dog hair and does an excellent job.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for about 2 weeks, then wouldn’t. Called them and they sent new part quickly and working fine since

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Roomba 960

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our iRobot, works as it should. Wish it would pick up dirt it corners better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does great with my weird floor plan. The only that stops it is small cat toys that get stuck in its rollers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgraded from 690

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from 690 such a big difference! Great price for a new improved roomba

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DAWr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well on laminate and ceramic and is easy to launch through Alexa.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    cool product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    oh my goodness, i cant believe the tremendous work this robot does, its awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although the dust basket is to small and has to cleaned constantly, I love the operation and product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new best friend!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All I can say is WOW!!! This thing is a beast and keeps the whole house clean!!!!!

    I would recommend this to a friend