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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 139 Showing 2,761-2,780 of 3,422 reviews
  • Rated 5 out of 5 stars

    Perfect for cleaning the house by itself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was dreaming about this robot! Know I have it, and my expectations became true!! I’m very happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This vacuum saves 30 minutes each cleaning.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a great job no problems with throw rugs. I enjoy watching it clean while I have a cup of coffee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum is 9 kinds of AWSOME!!!!! BUY IT SOON AS POSSIBLE!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is like the “ little engine that could”. It is amazing how it finds where to go. Glad we got it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Roomba. We had a 650 and it has out grown our family size. With the 960 it's perfect now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Room a 960

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a nice job with both carpet and wood floors. I would recommend this product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    SAVES TIME

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WORKS GREAT SAVES US A LOT OF TIME IS A LITTLE NOISY. BUT THAT DOES NOT BOTHER US

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great cleaner with scheduling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great cleaner with scheduling, so you can set it to run at a time when the noise is not an issue, e.g. when your not home..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Robot

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Favorite purchase. Cant imagine going back ti a tradional vacuum

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for price

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this on a sale. Great for carpetted surface. Wish charge lasts long

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for lazy people

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift for my son who is not lazy but having this in his life is making comfortable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, clean good, bought it in a sale I’ll recommend this to a friend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does the job

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She’s descent is hope for the prize would more amazing but... does the job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for your home

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was skeptical at first but, my wife bugged me about It and I’m happy she did!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing convenience that I wish I hadn’t put off. Incredible time saver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good, gets all the cat hair, crumbs, and dust. Usually empty 1 a day.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My roomba so far...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The app needs some improvements tho. The robot itself works pretty good so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vacuum

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Got it on sale and have had no issues! Does as expected!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Roomba

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love to our new Roomba. The kids have named him Alfred and he cleans our hardwoods fantastic!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would purchase again in future

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have owned several different models of this product. This one is superior in its collection method and rulers.

    I would recommend this to a friend