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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 141 Showing 2,801-2,820 of 3,422 reviews
  • Rated 5 out of 5 stars

    Works with google home

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great vacuum for mid-large homes. Make sure to pick up cords before letting run.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Would like to buy a second one but Best Buy is out of them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know why I wanted so long to get this Roomba. It picks up so much everyday.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After owning one of these you will never want to be without one. Worth the money hands down.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great product. Very intelligent in the way it navigates around furniture and obstacles. No fuss cleaning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does the job

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been almost a year since I bought this. Works like a charm.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for people with allergies

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Has helped my daughter with her allergies. This little guy even cleans under the bed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the product purchase. Excellent customer service by Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean home finally!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I just had a newborn and it's really hard to keep up with the house. This helps out a TON.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great on hardwood floors. Easy set up allowed through the app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Carefree cleaning

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great device for carefree cleaning and never have to worry about the dogs hair

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Room a review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Gets room very clean. Some issues on edges of area rugs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roomba

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it during Black Friday and I’m glad I did it was a great buy!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I can't believe how well this vacuum works!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't believe how well this vacuum works. It does a great job on carpets and along the edges. Worth the $$.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roomba

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product would definitely recommend to friends and family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Know where else but bestbuys

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bestbuys always haves the best prices in town I love to shop there you will love it to

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best thing ever! It vacuums great! And it works automatic!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vaccum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray is very very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already have one and love it and we bought them for our mothers for Mother's Day and they also love it !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must buy if you have kids or pets.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Life saver if you have kids or pets. Mind Of it’s own. Great purchase.

    I would recommend this to a friend