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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 143 Showing 2,841-2,860 of 3,422 reviews
  • Rated 4 out of 5 stars

    Nice one

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is good robot. Liked it using. But later upgraded to another one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cleans great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans great and does not get stuck very often. Cleans throughly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Roomba makes life easier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was skeptical at first because of cost. This thing is worth every penny. It’s smart and does a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love IT

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have a dog...and little kids...you need this in your life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent outsourcing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is true. You leave it alone and later everything is clean. Awesome. Price was fair in Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does a great job cleaning.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with this purchase and it allows me one less thing to do while cleaning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum It fits under furniture that I can’t normally get under.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Ok but would not recommend for the cost

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is over rated for the price Just for get it

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best product I have bought in Years!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Robot - Roomba 960 App-Controlled Self-Charging Robot Vacuum - Gray. Complete Product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome robot vacuum!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is such a game changer! Works great on pet hair, too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Roomba

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it was bought for but waste bin filter door hinge is junk its already broke. Other than that its great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My Robot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good in carpets, but as not as good in wooden floors and the rugs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son and his wife love the roomba, as they have a large home. It's a great time saver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must use the app for this one, but once it’s linked and set up it’s awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I guess it is ok. Its a Christmas gift.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is suppose to be find. We got it for our daughter for a Christmas present.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great robot vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great on hardwood and carpet. Daily runnnings keep the floor clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my vacuum, have it already for a few months, no issues!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this vacuum, very practical for people working and font have the time to clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to have when you are out and about and want the house to look cleaned when you come home.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A good product is a little expensive for what it i

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good product covers the needs and is according to the description

    I would recommend this to a friend