Labor Day Appliances SaleEnds 9/16. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Update location
Main Content

Customer Ratings & Reviews

No content
  • Front. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Angle. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Left. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 11. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 12. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 13. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 14. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 15. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 16. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 17. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 18. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 19. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 20. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 21. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 22. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 23. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 24. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 26. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Alt View 27. iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray.
  • Meet iRobot Roomba 960 App-Controlled Robot Vacuum video 0 minutes 57 seconds
  • Roomba 900 Series Vacuum Cleaning Robot video 1 minutes 23 seconds
  • iRobot Roomba Vacuums and Braava Mops video 1 minutes 12 seconds
  • iRobot - Home App Demo video 0 minutes 30 seconds
  • Roomba Maintenance Tips video 0 minutes 52 seconds

iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum - Gray

Model:
R960020
SKU:
5484900
Highly rated by customers for:

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 147 Showing 2,921-2,940 of 3,422 reviews

  • Roomba baby

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my i Robots. Life is so much more clean. Really does a great job.

    I would recommend this to a friend

  • Handy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife’s best friend she loves it too Absolutely amazing

    I would recommend this to a friend

  • Great !!!!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a must have. My home is always clean Excelente!!!!

    I would recommend this to a friend

  • Roonba 960

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product and save me a lot times. It works great.

    I would recommend this to a friend

  • Best vacuum

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is completely awesome. I love my new vacuum cleaner. Does its job correctly

    I would recommend this to a friend

  • Quality product for reasonable price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, intuitive vacuum with all the bells and whistles at a very reasonable price.

    I would recommend this to a friend

  • Excellent Product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Roomba lived up to all my expectations. Easy to program with no unexpected issues.

    I would recommend this to a friend

  • Great Job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great on stone floor!! Kinda noisy but I set it to clean when I’m not home.

    I would recommend this to a friend

  • Expensive but worth it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Does get stuck on some throw rugs and small cat toys jam the extracors.

    I would recommend this to a friend

  • it's doing. Vac

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a great job, easy cleaning. Great alerts to how its doing.

    I would recommend this to a friend

  • Great but not the best

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is good but you are not able to choose what room you want to clean.

    I would recommend this to a friend

  • Worthy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I-robot really make us relax.It vacuums well more than expected

    I would recommend this to a friend

  • Excellent results

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picks up the smallest crumbs and the finest dog hair. 100% satisfied.

    I would recommend this to a friend

  • Ironton! Perfectly

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works excellent. Definitely would recommend. Thanks irobt!

    I would recommend this to a friend

  • Excellent helper

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have two small children that spill crumbs all day. This saved so much time.

    I would recommend this to a friend

  • Great irobot

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it does a good job and gives notifications when done cleaning through the app.

    I would recommend this to a friend

  • Great product!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this product for over a month now and I'm pleased with the work it does.

    I would recommend this to a friend

  • Nice "toy" to have

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Robotina is very useful and helpful. Makes your life easier.

    I would recommend this to a friend

  • One of the finest purchases we have made

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a fine job cleaning the house. What more could one say.

    I would recommend this to a friend

  • Excellent Item for floors.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was excited to purchase this item and Glad I did. Excellent Choice

    I would recommend this to a friend
Page 147, Showing 2,921-2,940 of 3,422 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.