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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 148 Showing 2,941-2,960 of 3,422 reviews
  • Rated 4 out of 5 stars

    Quality build

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only problem I had was it didn’t get into corners very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is completely awesome. I love my new vacuum cleaner. Does its job correctly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Item for floors.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was excited to purchase this item and Glad I did. Excellent Choice

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceeded my expectations, goes over the rugs and higher baseboards.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great - awesome - as advertised... couldn't be happier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not regret this purchase one bit. It works well and cut my cleaning time down so much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great on stone floor!! Kinda noisy but I set it to clean when I’m not home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent helper

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have two small children that spill crumbs all day. This saved so much time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality product for reasonable price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, intuitive vacuum with all the bells and whistles at a very reasonable price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's very useful and surprising, I recommend it. really good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum works great for maintenance and keeping up on dog hair!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for busy people

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Just set it up and let it go to work. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expensive but worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Does get stuck on some throw rugs and small cat toys jam the extracors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great irobot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it does a good job and gives notifications when done cleaning through the app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Roomba lived up to all my expectations. Easy to program with no unexpected issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    robot vacumm

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I needed. Will buy again. Thanks Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This had been an amazing addition to our house! We love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy I purchased this. This is must have

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Roomba! Does a good job and saves me a lot of time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hjjjj

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Njhghjj just juicier bonobos concord Nielsen binding

    I would recommend this to a friend