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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 148 Showing 2,941-2,960 of 3,422 reviews
  • Rated 5 out of 5 stars

    Nice "toy" to have

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Robotina is very useful and helpful. Makes your life easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One of the finest purchases we have made

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a fine job cleaning the house. What more could one say.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It saves time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. I purchased it because my granddaughter had become mobile. I am able to vacuum everyday.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Very good vacuum cleaner. Gets into all nooks and crannies.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Starting to love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took some getting used to and putting it in the right location but now it's doing great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum works great for maintenance and keeping up on dog hair!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our first robot vacuum. seems to get everywhere it will fit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our roomba feels just like a pet! He does a great job and he’s part of the family!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    First time buyer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product it still hasn’t figured out the layout of my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for a Christmas gift, it's so awesome I'm buying one for myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No bad works well on all types of floors.. I would by again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome as usual

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and maintain. Very thorough cleaning pattern. Optional smartphone control.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent vacuum!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vac I awesome! It shows the cleaning path in the app. Very cool!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Vac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The upgraded brushes and interface are a big improvement over the older models.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roomba

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this item!! Definitely worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second one, the first one still working hard just wanted two

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    greatrobot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would encourage anyone to buy this product. It takes about 1 1\2 hours to clean.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceeded my expectations, goes over the rugs and higher baseboards.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A+++++

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is AMAZING! Totally worth the money! Would definitely recommend this to anyone!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    not a bad vac

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was a good vac but not as good as doing it your self.

    I would recommend this to a friend