Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 150 Showing 2,981-3,000 of 3,422 reviews
  • Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, my wife loved work hard and leave the rooms clean

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good purchase

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great but unfortunately the battery stopped charging

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best robot ever

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clean and clean and clean. You take care of it and thats it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super efficient

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! And saves me lots of time. I really like it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It saves time.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. I purchased it because my granddaughter had become mobile. I am able to vacuum everyday.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smartest technology

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Roomba cleaner does everything so well. Just a little too big in size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product and I love it. I hope everyone can enjoy this product as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best clean buddy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device on these slashed prices due to new version already in market.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does well gets stuck alot

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good job- needs to be cleaned very often- self-cleaning would be best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product. It works really well. It excels in getting dust off of floors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is not a toy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great machine very well thought through and deff worth the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great package

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m just doing this for the points. It’s a Christmas gift. Haven’t used it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mid-range robotic vacuum

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome robotic vacuum. Great features for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speedy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like iRobot. Great product for people with Back and neck problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow, amazing!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its amazing what this unit picks up! Works great, app is helpful too. $$ well spent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a few days for it to get up to maintenance but it’s great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome as usual

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and maintain. Very thorough cleaning pattern. Optional smartphone control.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum, best Roomba yet

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful vacuum and the self-emptying feature is a game changer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go Maria Go

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s like having 2 women in 1 household! She’s definitely a keeper!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for daily usage

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for everyday usage, I recommend, I really love it.

    I would recommend this to a friend