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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 151 Showing 3,001-3,020 of 3,422 reviews
  • Rated 5 out of 5 stars

    A+++++

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is AMAZING! Totally worth the money! Would definitely recommend this to anyone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got it for my mother said its the best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best ever she is so happy thank you best buy and I Robot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best invention ever!!!!! My best friend now on!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing. It’s works great with the Amazon Alexa too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great on tile and carpet floors. 90min run time covers around 700sqft of flooring

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Why did I wait so long?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This roomba is amazing! I haven’t had any issues and it keeps my floors clean

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works as it says it should

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vacuums the house well. We have not had any problems with it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I love my iRobot 960

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iRobot is a great buy! Cleans so well and doesn’t miss much!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    expensive but worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, quieter than i expected. Dust bin can be"full" when its really not.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for a family of 7 with 4 cats!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, especially with lots of foot traffic and animals.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's s great, fast clean anda Smart technology

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good idea ,for all houses or apartments. My floor is always clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great auto robot

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this product. Specially the moping feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cleans great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get in places that a regular vacuum cleaner can't. Cleans under the beds.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 2 out of 5 stars

    Great while it works

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for 6 months then barely worked and or wouldn’t turn on after that. Love the idea and it cleaned amazing but the duration of life is less than I like at this price

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent vacuum!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent vacuum! Amazing how much dirt and hair it picks up!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to understand instructions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Roomba 960 is easy to install. It keeps dust and dog hair under control. I love it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best investment in my life

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    most convenient thing I've ever bought in my life!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Quality, great for price. Suction is pretty good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cleaned good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loved it and it work good on our floors and would recommend it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product. I love it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I love it. One if the best cleaning Products I ever had.

    I would recommend this to a friend