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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 153 Showing 3,041-3,060 of 3,422 reviews
  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great great great great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    nice vacuum, could provide better instruction

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well overall, but still trying to figure out room coverage.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it was has worked well. The set up was easy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why use a vacuum when this can do it for you. Would buy again

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 2 out of 5 stars

    Great while it works

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for 6 months then barely worked and or wouldn’t turn on after that. Love the idea and it cleaned amazing but the duration of life is less than I like at this price

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Wife is happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fun to see the iRobot doing the cleaning instead of us

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a Xmas gift for my wife shes Very happy with the roomba 960.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Example: Great camera for beginners!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Minimum required characters: 50 Minimum required characters: 19

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This price is very good I will tell everyone to buy it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great vacuum for beginners

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product for the price and Great vacuum for beginners

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works great !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little hesitant to buy at first but worth every penny!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far I like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Owned for only about two months and so far it’s been a good purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great robot vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, it does a great job but, we have to keep the cat away from his new toy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My wife loves this

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves this roomba. Saves her lots of time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best robot vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does an awesome job cleaning. I really like the large dump bin and the app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A+++

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum! Worth the money! Would purchase again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can’t live without a roomba

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the appliance I didn’t know I needed until i owned it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picks up dirt very well on smooth and thick carpet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EXCELLENT CLEANING CAPACIY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Robot Roomba works fine and the memories settings are a must.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Returned product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned product & purchased a I Robot Roomba I7 Vacuum

    I would recommend this to a friend