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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 154 Showing 3,061-3,080 of 3,422 reviews
  • Rated 5 out of 5 stars

    A+++

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum! Worth the money! Would purchase again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Returned product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned product & purchased a I Robot Roomba I7 Vacuum

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Roomba 960 work s great wife is extremely happy that it’s for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My wife loves this

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves this roomba. Saves her lots of time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cleaning made simple!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans every corner of the house. Love the detail cleaning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picks up dirt very well on smooth and thick carpet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item works great right out of the box. Does well throughout the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. So easy the kids can start it up...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my ROOMBA Vacuum.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My ROOMBA is nice and vacuums well. Nice to have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE my Roomba 960

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am in love with this Roomba. For the price, it is amazing!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny! If you have a dog you need this in your life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VERY GOOD

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Really good and picks up everything on the ground

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honest love this vacuum! It's great! I love coming home to a clean home :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great produxt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Best part is the automation. Plug it in and let it go.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well just wish it had a little more suction power

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great to get dog hair cleaned up off of tile floors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iRobot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t wait to try this. Well after my mom opens it for Christmas

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. only downside is vacuuming over heavy carpet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price. Couldn’t pass up the deal. Perfect...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best smart home device.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You will not regret adding this to your household.

    I would recommend this to a friend