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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 155 Showing 3,081-3,100 of 3,422 reviews
  • Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great we have dogs that shed and it is a big help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's comfortable, easy and easy to use. Thank you so much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this vacuum. Easy set up and it vacuum when I leave

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Review

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good product but sometime it don’t charge well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cleans the floor great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes my life so much easier. I wish I would have gotten one sooner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy. Great invention

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For those of us who lack domestic skills. Perfect gift

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good and effective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s easy to operate and is able to pick up dirt and even hair pretty good.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great idea for non pet owners and no rugs down

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sucks up rugs so you have to remove them or follow it around, also if you have pets ...you will be following it around or empty canister which sometimes doesn’t really even have anything in it. I returned item. If I have to follow it around I might as well just vacuum and be done much quicker.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Smart cleaner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really powerful and get the job done. Nice auto redock option

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roomba 960

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this. Able to clean the floors without getting up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very sturdy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it to clean my patio and garage. It is sturdy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great, effort free, vaccuming.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this vaccum. I get clean carpet and floors without lifting a finger.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my hardwood floors and it works great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid robot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very smart vacuum cleaner. Glad I got the 960. The features are really nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product and it's super cool. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 2 out of 5 stars

    Great while it works

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for 6 months then barely worked and or wouldn’t turn on after that. Love the idea and it cleaned amazing but the duration of life is less than I like at this price

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    good stuff

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pretty cool how it work, it does a great job fast too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent purchase!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great appliance and excellent cleaning. I am very happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is so excellent product to clean room. I like it, and it is easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome robotic vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent vacuum. Great suction and programmability

    I would recommend this to a friend