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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 155 Showing 3,081-3,100 of 3,422 reviews
  • Rated 5 out of 5 stars

    awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best piece of equipment in my home. I would recommend this product to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's comfortable, easy and easy to use. Thank you so much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good stuff

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pretty cool how it work, it does a great job fast too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this vacuum. Easy set up and it vacuum when I leave

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny! If you have a dog you need this in your life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my hardwood floors and it works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vaccuum this is extremely smart and easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item works great right out of the box. Does well throughout the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. only downside is vacuuming over heavy carpet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iRobot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t wait to try this. Well after my mom opens it for Christmas

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart cleaner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really powerful and get the job done. Nice auto redock option

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, highly recommend! Works accuractly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great produxt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Best part is the automation. Plug it in and let it go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product and it's super cool. Highly recommend

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great idea for non pet owners and no rugs down

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sucks up rugs so you have to remove them or follow it around, also if you have pets ...you will be following it around or empty canister which sometimes doesn’t really even have anything in it. I returned item. If I have to follow it around I might as well just vacuum and be done much quicker.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum cleaner

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time using this electronic device and we love it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It's great when it works

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 years later: This robot had to be replace by the company within the first year of ownership because it would not work correctly. After numerous months of shipping the iRobot between the company and us, to include shipping a new battery, the company finally sent a whole new robot and base that worked for about 3 months before it started acting up again by losing connectivity, randomly not emptying itself like it's supposed to, and the robot just "docking itself" in the middle of the room. I followed the cleaning guidance as directed and reset/reboot the iRobot numerous times and this one still does not perform like it is supposed to. We are now waiting on a new base for almost 4 months from Roomba.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Cleans the floor great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes my life so much easier. I wish I would have gotten one sooner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Roomba has exceeded our expectations. Very dependable.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    Don't waste your money

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because it had the best reports from several sites (including Good Housekeeping), but I am returning it tomorrow. It worked normally at first, then the second time it ran, it couldn't even locate "home". It wonders around aimlessly searching for it (which you can see on the app), but never finds it. After 15 minutes of this, I finally manually turned it off and docked it. I'll stick with my upright vacuum because it's less frustrating.

    No, I would not recommend this to a friend