Customer Ratings & Reviews

I spend all my time making sure it goes where its supposed to go! I could vacuum myself in less time. Extremely disappointed and would return if I could!

This room a takes way to long to clean. I vacuum so much quicker. I just didn’t care for it.

I’ve owned the iRobot Roomba 960 for about a week and a half so far. For us, I think the 960 is the sweet spot given features, our cleaning environment and price. Let me explain; as a geek, techno guy I would normally want the top of the line, most feature packed device available. With that said, sometimes the best can’t quite do everything I whish it could. We own a two-year-old red merle border collie named Shepherd with long wiry hair that sheds constantly and a medium hair length cat. Vacuuming for the pets before the Roomba, now named R2-D2 was a constant chore that needed to be done way more than I would prefer using our Shark vacuum set especially if people were coming over to the house. The Shark vac does a great job but it took up to two hours, sometimes longer to make everything look hair free. R2 on the other hand does all but most extreme places without my supervision with one exception. I take care of R2 and R2 takes care of the hair and other dirt and dust. So why did I not get one of the top-of-the-line i7 models? Once again it was the type of dog hair Shepherd drops everywhere. Our previous red and white border collie even though he had a much thicker double coat did not hardly shed, Shepherds coat could be used as a biological weapon if it got into the wrong hands. R2 has no trouble at all sweeping it up but the issue is that it accumulates in the sides of the rollers, edge brush and wheels. This is not a problem for me because I was sure going into this robotic relationship that I would have to keep up with this. There is just no way to keep Shepherd’s type of hair from getting wrapped around anything that rolls or moves in a mechanical device. The new i7 and i7+ Roombas would still have this problem so owning the i7+ with its self bin cleaning feature would I am sure get its rollers and wheels stuck long before it completed its 30 bin cycle. This may not be the case for other people with normal or no dog hair in their home but for me it would be a major frustration. I would say that if you can afford the i7+ and do not have a wiry long-haired shedding pet then go for it. As it is, bin dumping along with cleaning removing tangled dog hair is a five-minute job that needs to be done twice during a charge of the Roomba. I use the small Shark vac to clean R2. It takes 3-4 charges to completely clean our single-story house. I do not use the voice operation but I do use the phone app which works very well. WiFi works good and our home is completely mapped out on the app. The none-self-dumping i7 is smarter in that it can do individual rooms by command once it maps your house but cost a minimum of $150 more and has a smaller bin that would need dumping more often. We got our 960 on sale for $450 and then bought the 4 year extra insurance package because we were not sure how it would hold up to the hair issue long term. Over all I am really pleased with the Roomba 960. It cleans exceptionally well and frees me to do other things except for its maintenance routine while it is working. It is amazing how much stuff it picks up even after cleaning with the Shark system. I would highly recommend the Roomba 960 to anyone with reasonable expectations.

This thing is more gimmicky than functional. It struggles to learn the floor plan of my house and constantly needs maintenance. I’ll give you a good deal on mine.

Purchased robot for 1 floor area of about 950 sq for. After about 6 months robot would only operate backwards. Had to return. Did use robot daily before returning.

The Roomba did not clean my place efficiently. It repeated the same areas, and missed some areas. For the price, I expect it to do a much better job.

I purchased the Rumba to vacuum cat hair. It did a great job for about 3 months, then the little brush on the side quit working. After another month it quit picking up the small crumbs. I cleaned it out and check everything as best I could, but nothing seemed to get the brush or the pickup to improve. I called BestBuy to exchange or return, and they said I needed to deal directly with manufacturer. I would not buy this product again.

Bought this on Black Friday. Took it home and tested it out and found out this model isn’t 5g WiFi compatible so went and exchanged for the I-7

My husband bought this on Black Friday as a Christmas gift so we started using it by the end of December after 3 weeks it stopped working we tried to return it at Best Buy and they said the return period was over so we called the manufacturer and after 6 calls and explanations they sent us a replacement, we received it about 2 weeks ago so not sure how long this one will last

One run across the carpet and it was spitting out dog hair.

Keeps returning back to the same place, low in suction power in comparison to similar priced vacuum robots

I called to see my options to exchange or return but Best Buy don’t do that. I called iRobot they said to call Best Buy. It’s a run around and for such an expensive vacuum..... iRobot should backup their product and replace but bad customer service from Best Buy and iRobot and their product gave up after a year even it was used moderately . Money down the drain, rip off...

Does not cover the whole place. It doesn't have good instructions with it to help set it up and in general I'm not very happy with the performance.

Works great on hard floor, but very poor on carpet. Doesn’t pick up the animal (dog) hair as advertised, on carpet areas.

Was a waste of money, was looking for something that was programmable or that would remember where it had already cleaned but it just seems to go until it bumps into something and then it will turn and go another way but forgets it had already cleaned an area

I had to return it as it did not meet my expectations. It wouldn’t suck up well in the carpet.

The Vaccume is not perfect, it gets stuck on rug all the time and runs out of battery in about 60 70 mins.

does not pick up well pet hair clogs it easily collection bin and port way small

Kept getting stuck like every where. Wouldn’t charge unless lifted up. Go for the new model.

Purchased this after my Neato gave up the ghost after 5 years of great service. Worst decision I ever made. Constant problems until it finally crashed. Never cleaned the entire house. Thank you geek squad. They replaced this product with like kind and price. Went back to Neato. House is once again being vacuumed on a schedule.