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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 172 Showing 3,421-3,422 of 3,422 reviews
  • Rated 2 out of 5 stars

    not great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't do that great of a job honestly. Not worth the money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn’t work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Commercial made it look great. Wrong. Couldn’t even get smart phone and Wi-Fi to connect to it. Kept circulating through this sign on protocol. Returning it today.

    No, I would not recommend this to a friend