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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 87 Showing 1,721-1,740 of 3,422 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great vacuum for older adults for sure.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great vacuum It get right up against walls under chairs.Its awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Works Great

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought of buying a robot for long and finally got a good deal. It works great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love my iRobot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install and program on my phone to turn on while I'm at work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Navigates shag carpet and thick rugs well.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with this Roomba. I bought it on the basis of reviews. It does perform very well on a medium shag carpet with a lot of wool throw rugs. It has a lot of suction power (if our rugs were valuable, I would be concerned about possible damage, especially to the edges). I am very satisfied with the Roomba 960, and our carpets look better than ever.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Great at the start

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had the Roomba about a week and it's great so far, but need more time to truly know.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gets the job done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has saved us an enormous amount of time. With school, work and all of our activities, my girlfriend and I are finding ways to save us time. Roomba definitely saves time. Missed spots here and there or just doesn't quite suck everything up, but the beauty of it all is this thing can go all day long. Even if it doesn't finish the job before it runs out of power, it will recharge and pick up where it left off.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. Connected to my smartphone. Dogs love watching it go. Know they can slide after it's done.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Cleans good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves this thing and that makes it well worth the money. It does a really good job on pet hair.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very thorough cleaning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned a previous number I was never to happy with but This one is great so far and easier to clean

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Goodmachineforlazyperson

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect vacuum cleaner for my house and very easy to maintain.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don't expect great results out of the box.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While it does do a good job out of the box, you will have to empty the dust bin on it a number times for the first few runs. It can go places that rarely get vacuumed. However, after a week of daily scheduled runnings, you will realize your floors are staying at a level of cleanliness that few of us have the time to achive. That is when you will think... 'that is a great little machine'. We will be buying another for the down stairs.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 3 out of 5 stars

    Cool features but poor suction compared to Neato

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to Naeto, the iRobot gets into tighter spaces because it has better maneuverability. This means much less intervention when it gets stuck. It is much quieter than Neato. But it picks up 1/4 the dirt if that. If you will be using a regular vacuum cleaner often as well then the iRobot is fine. But for cleaning that is much closer to a real vacuum go with the Neato.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Does a Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It picked up everything and didn't miss a spot. Better than expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good robo-vac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Neato vacuum for several years that finally died. I tried a new Neato, but it kept getting stuck. Next, I tried the Samsung version and it didn't get stuck as much, but I couldn't program which days that it would run, even though I had the fancy Internet connected version. I finally tried the Roomba and have been happy with it. The dirt bin is relatively small, which isn't a problem for me, but might be for a large house with pets.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife. She loves it. It works great for picking up the dog hair. I love It

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Works great. Love my Roomba! Use it every day.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great time saver

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works a lot better than the previous rumba cleans great parks when done

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product that does an excellent job vacuming my 1200 sq. ft. condo. A real time saver!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 3 dogs and it works great! I run it daily and it saves me from sweeping every day!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Amazing vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product absolutely love it and will definitely buy again

    I would recommend this to a friend