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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 88 Showing 1,741-1,760 of 3,422 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Wife loves it1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small product that packs a punch in cleaning. Scheduling is worth the cost by itself.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best purchase ever!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what it says it's supposed to do. Excellent item!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great little vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and I am very satisfied with the cleaning results. Works as advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Meche

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelente from first day. Never have a problem at this time

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The romba is great on carpet. The hard wood floors are a little tougher but still gets the job done.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Highly satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The house has never clean as now. This model is also very useful with my dog hair.

    I would recommend this to a friend
  • Cons mentioned:
    Dustbin size

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works as advertised and then some. Wish it had more capacity, but it works.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the irobot we save lots of time ,he cleans great and won't say no to you.Thats awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Make sure you don't let frosting get in.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My dog has a habit of carrying treats around then hiding them. This Roomba found a frosted carob treat and let me tell you, it picked it right up!! It also made a mess inside the unit. It took several times of cleaning it out until it stopped giving me the "bin full" notification. That said, it's back to perfect working condition. It does all it says and doesn't bang into furniture like my 560.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for in between vacuuming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Between my two long haired dogs and my own long hair I have to vacuum almost every day. Roomba can substitute every other day and drives under cabinets and sofas where I have difficulty to clean. It’s definitely not perfect, but I knew what I wanted it for. The charge lasts for about 75 min. I think that’s ok considering the different surfaces and corners it encounters.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Romba

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent cleaner you don't have to worry about it scoring the room it takes care of that for you.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    i love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and easy to use, great vacuum, my family love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased an early generation roomba about 10 years ago and returned it after it dropped dirt/dust on the edge of our rug. This unit handles the transition from hardwood to rug just fine and easily finds all open spaces around furniture and in all rooms on our main floor. It picks up almost everything it runs over including a 6 inch USB cable that was gobbled up and then caused it to stop. I removed the cable and it worked right away.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best robot for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have tried many different models of vacuuming robots and this is simply the best

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Roomba 960

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, but if you have a large house, you'll need something with more battery storage.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best, Best Buy purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this item. It was such a good deal and we use the Roomba daily!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Grest

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my roomba So easy to use Saves my time to do other things

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Roomba 960

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good machine, however I believe some kinks need to be worked out with this product. It takes the Roomba three and a half to four hours to do my home. The Roomba will go over the same area time and time again. It also has some difficulty transitioning from hardwood/tile floors to carpet. That being said, I would still buy it over again. It does clean the floor, even if it goes over the same spot a dozen times.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love this iRobot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great time saver. Does a good job. I use about 3 - 4 times per week.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent Vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is nice to not have run around and push a vacuum cleaner, just set the program time and let it go.

    I would recommend this to a friend