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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 3,422 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Easy set up and works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it cleans great and easy set up. Set clock and let it go

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product. Works perfectly without any issues.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Love this!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! I have a bad knee and can't vacuum so this is perfect. My only issue is the price.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Cleans better than the kids

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right out of the box I charged and put it to work. Exceeded all my expections

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Roomba 960

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans great! Very easy to program. Highly Recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great introduction to robot vacuums, however, it tends to go over an area several times. It also has trouble changing levels over a fireplace hearth and carpet. Does pick up a significant amount of dirt. We used a regular upright vacuum first and then had the IRobot go over the same area. the amount of dirt it collected was amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best appliance I have ever bought. My apartment has never been cleaner! 100% recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying roomba 960 surprisingly doing better job then the 10 year old Dyson

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 4 out of 5 stars

    Dog Hair Picker Upper

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great when it comes to picking up dog hair. It is kinda dumb sometimes though.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best robot vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my roomba! It works exactly the way it says it does

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Clean carpet everyday

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice vaccum. Easy to use. Carpet is clean everyday

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans my floors in every room. Great. Saves time for me cleaning my house.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Very happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely efficient. Works great on tile and carpet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Two thumbs up

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does all the work for you. This this is awesome!!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great assistant!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that this task is now taken off my list. Does a thorough and complete job.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This roomba is excellent. Easy to run from a smart phone or using the Google home.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great for pet owners

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a german shepherd who sheds a lot and this little guy is a life saver

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big kids toy and a magnet for toddlers. My 1 year chases all over the house. This model is a great, it scans and cleans the floor plan. Goes to charge and comes right back to work when fully charge. I just wish it had more power, dollar for dollar I honestly think they can put more pulling power in the vacuum. Defined recommend it, great gadget.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cannot live without this!!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, at first I was THAT guy; c'mon you can't sweep and you need a robot? Well, until I finally got a Roomba I didn't realize what I was NOT sweeping. This machine picks up everything, efficiently and gets into places that I couldn't clean up so well. Under beds, under furniture everything is cleaner than ever!! Worth EVERY PENNY!!!

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    well build vacuum for automatic cleaning

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we run it daily . it works great on pet hair. nice product

    I would recommend this to a friend