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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 94 Showing 1,861-1,880 of 3,422 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Rooooomba does a fantastic job! there is no other vacuum on earth that is better .

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Roomba 960

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the roomba 960 so much I brought another one. It does a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Does good job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does good job on both hard floor and low pile carpet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Clean work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and takes less space and does the work with our schedules

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picks up dirt better then expected. Handles carpet to hardwood very well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Must Have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned previous models but never a 900 model. Let me tell you after many years of previous models there is nothing that compares to the 900's. If you're going to spend the money on a Roomba, go all the way, seriously. You won't regret this purchase as it does all my vacuuming at the push of a finger on a smartphone and gives a report of my floor plan as to what it did and did not vacuum. A+++

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great vacuum

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a dog and just can t believe how much it picks up.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    It does a even better job than I anticipated!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful. We love it! Would highly recommend! Does a great job!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Changed our life’s

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have 2 Dysons but the Sunday Roomba run keeps the home spotless

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    This thing is amazing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vacuums very well. This has made life so much easier.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding machine! I have two dogs and no dog hair. I highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Vacuum

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Vacuum, works great and is just what I needed

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    I robot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!!! Helps keep the house maintained during the week.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cleaning assistant

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gets used everyday and on cue, it works perfectly. Cleans every square inch of the bottom floor on one charge. Never had an issue with it and it makes for the perfect assistant. Bluetooth even works better on it so that I can use it while out of town or away from home.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love the Roomba

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, I love the way it cleans. And bought one for my daughter as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    If you’re in doubt, GET IT!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We previously had a cheaper roomba and this is way better. We purchased it during the Black Friday deals, so the price was an incentive to go ahead and purchase the upgrade. It comes with extra filter and accessories. My other roomba used to get stuck everywhere, but this goes in straight lines and maps your house.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    It works ok.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard time transitioning from hard wood to dining room rug. Gets stuck sometimes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best invention ever!!! Worth every $$$!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone in my family owned one. I was always skeptical of it. I thought about giving it a try and glad I did. I have a decent size house and takes for ever to vacuum every room but now, with this Roomba, I leave it in whatever room I need cleaned and control it from the app. I Save so much time and my house is always clean. Get it!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great cleaner when you don't have the time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my husband and he really loved it. He put it on his phone as an app so he can control it anytime. It did get stuck when we came home one day and died out in the living room. But that was only once so far. It sure picks up lots of dust & lint each day. It's not quiet, but it's not overly loud. Takes getting used to. We have wood floors & it saves from having to sweep each day. Great item to have!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Cleaning, Complicated Maintenance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our first vacuuming robot. We have had lots of experience with the Braava Mopping Robot but its operation is much simpler. With this new Roomba, we love the ability to control it from our iPhones. It does a great job and the only issue, though really small, is maintenance. The dirt storage seems small and the cleanup maintenance is a little complicated. It's worth it.

    I would recommend this to a friend