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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 3,422 reviews
  • Rated 4 out of 5 stars

    Great for busy families

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to help clean up the dog’s fur. I program it to start cleaning in the morning. When we all come back home, the floors are vacuumed. It will vacuum for about an hour and a half before it will return to the charging station to recharge. I simply empty the bin every night and let it clean up again the next day. It’s great to have.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 4 out of 5 stars

    Keeps floors clean.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have 2 dogs with a lot of hair. The vacuums has kept all the dog hair picked up.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. We have two big dogs and it does a great job

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent help around the house!! Helps me keep the house clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good cleaning robot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iRobot - Roomba 960 App-Controlled Self-Charging Robot Vacuum - Gray Set this iRobot Roomba 960 on your floor and let it navigate room to room to clean an entire level of your home. This unobtrusive robot takes on daily household vaccumming while you read or watch..This robot performs as promised. Might present problems for your pets like dogs and cats.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this thing. Works great, no issues. It's great to come home to a clean floor.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Awesome for vacuuming basement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lovingly called sucky! Keeps the floors on the lower level clean.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Does a great job of cleaning

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highley recommend the robot does a great job of cleaning

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    works very well. i love it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this iRobot, It works very well. I love it very much.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love this little guy.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this little guy. After an initial issue with the battery, which iRobot promptly addresses, this robot has been working pretty darn well. I will say it is more consistent than a more technologically "advanced" vacuuming robot I also own. This robot simply does a great job for what it was designed, vacuuming carpets.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Good Vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum does a good job. Much easier to clean than older models.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great addition for household chores.cleNs well. Leaves floor clean

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuum works great. Makes cleaning a lot easier around the house

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best Vaccum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    would recommend to everyone had a 690 and love this one alot better

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Cleans great!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My house has never been so clean! Best purchase ever!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Very happy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do the job. Keeps the floors clean of debris and dust.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for the new house. It makes cleaning that much easier

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Like a pet that cleans

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pricey, but it works. Makes you clear up the clutter. We bought two, a 980 and a 960.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Cleans great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this so much I bought another one for my second floor!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent vacuum!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You set the timer through your phone and the vacuum does the rest.

    I would recommend this to a friend