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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 3,422 reviews
  • Cons mentioned:
    Navigation

    Rated 2 out of 5 stars

    OK but has some issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OK but has some issues. We have hardwoods with area rugs mainly, Many times won't go on the runner rug in the entry to our home. Has to be reset constantly. Small dirt container. Will get stuck about 80% of the runs and it doesn't appear to be anything to stick on. Much better than the Shark we had before and returned because it would not work right even once every 10 runs. We have had four different robot vacs and this is about average. the best we had was Neato. I had several folks recommend this model so we tried it but it is much more trouble than the Neato which seemed to do everything pretty well, but would break every year or two and need to be replaced. Wish someone would make one that was truly outstanding and durable,

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this automatic vacuum has been great for keeping up with our floors in between cleanings.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Well worth the money to upgrade

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great help for a good cleaning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great help to clean. I would recommend it to all my friends.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great as advertised. I would highly recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best purchase ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the rombas. I highly recommend them over any other robot vaccum

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Wonderful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful Does a great job Great produce for the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    How Did I Live Without This

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looked at different models and decided on this one because of our dogs. It is great. Runs twice a day. Programming was easy and it is amazing the stuff it picks up every time it runs. It does have an issue over a larger rug of ours and can get stuck so be careful. Battery is enough for our house but if I had a larger house would have consider ed the longer run time.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good cleans a large area pretty well and my wife doesn't sweep much anymor

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product to maintain the floor clean and clear

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    The Roomba 960 is GREAT!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Roomba is great!! It saves me a lot of time!! I would recommend it to anyone!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great so I don't have to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    scheduled daily and does its job and parks itself without a problem

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I love it - great for surface cleaning.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product almost takes care of itself. It's great for picking up dust, cat hair, fuzzy stuff, and small bits of paper etc.. Seems erratic but actually has a pattern and I love the way it goes home when finished, needs a charge or has a full dirt container. I use it two or three times a week between the heavy vacuum days. Also, the electronic "barrier" keeps it from tumbling down a stair between two rooms.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best Vacuum i have ever owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a great job on carpet and wood floors. My back has never felt so good.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Useful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice automatic vacuum cleaner. Does a nice job vacuuming the house.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Product works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product! My house is going to be a lot cleaner. No dust bunnies!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Two Thumbs Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a great job of gathering up dust bunnies! Highly recommended!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is such a blessing to have. It's almost perfect. We love the scheduling and it does a good job at majority of the floor. The only two problems we have are that it can get wedged or stuck on creased carpets or just low enough beds and dressers. Additionally, we still use our handheld vacuum to clean under places where we normally move them out of the way.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    awesome product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    roomba is making my life easier,i can put it to clean from work

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    My second purchase!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it .. cleans well would definitely recommend others to buy it

    I would recommend this to a friend