Customer Ratings & Reviews
- Model:
- R960020
- |
- SKU:
- 5484900
Customer reviews
Rating 4.5 out of 5 stars with 3422 reviews
(3,422 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Makes vacuuming a cinch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Makes vacuuming a simple task - easy to set up and to schedule using the app.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
WORTH THE PRICE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WAS RELUCTANT TO BUY IT BUT MONEY WELL SPEND DOES EXCELLENT JOB WITH NP PROBLEN
I would recommend this to a friend Rated 5 out of 5 stars
LOVE IT!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was skeptical in the beginning. I have a dog and 2 cats. I really did not think it would be able to get the pet hair up very good but I was wrong. It does a fantastic job! I just start it from my phone and when it finishes it returns to it's charging base. It can "see" the drop off of steps going down and maneuvers perfectly. I absolutely love it!
I would recommend this to a friendRated 5 out of 5 stars
Roomba 960
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great Roomba (960) which we have really enjoyed. There have been no issues with this product. It is the second Roomba that our family has purchased. This one is a great upgrade over the previous model. The price at Bestbuy was very competitive and I love their lowest price guarantee.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 4 out of 5 stars
Works great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Would definitely recommend this to my family and friends.
I would recommend this to a friend - Cons mentioned:Price
Rated 4 out of 5 stars
Picks up well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does well could be a little better for the price
I would recommend this to a friend Rated 5 out of 5 stars
Easy to set-up and does a great job!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set-up was easy. Vacuums really good. Need to ensure any cords or items are out of the way or it may get stuck. Returns to dock to recharge and will then resume where it left off to vacuum. Battery lasts about 1 1/2 hours during vacuum process. Would be nice if the included two virtual wall instead of just one in the package.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Amazing little helper!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans all the rooms in my house! It’s a perfect little housekeeper.
I would recommend this to a friend - Cons mentioned:Navigation
Rated 4 out of 5 stars
Great investment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Investment. It gets hung up every once in a while, but overall its worth it.
I would recommend this to a friend Rated 4 out of 5 stars
Great upgrade to an older model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a 770 which was having problems charging and was getting long in the tooth. I upgraded to this model as it had great reviews. Overall I think it's much better on smooth floors and I love that it has an organized cleaning pattern. But it does get bogged down on thick shag carpet and will stop working. I love that I can start it remotely and it shows me the area that has been cleaned.
I would recommend this to a friendRated 5 out of 5 stars
A year later and still going strong
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this over a year ago and I am still impressed. If you keep this clean and replace the filter and brush heads periodically, you will know when they need it, this thing just keeps going. It doesn’t seem like much but the time not spent vacuuming every week pays for itself!!
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve never had one of these and I was surprised on how good the clean
I would recommend this to a friend Rated 5 out of 5 stars
iRobot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is our second iRobot and we love it! We program it to go off daily and it works like a charm. The Roomba 960 works much better (better suction) than our previous it seems but it could also be because the other was getting old. This one is also controllable from a mobile app which works great....even tells you when it's stuck. Very happy with this Roomba.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m so happy I bought it it cleans very well. I will recommend it.
I would recommend this to a friend - Cons mentioned:Navigation
Rated 4 out of 5 stars
great vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nice vacuum. it is loud but does a good job. Sometimes does not return to dock
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 3 out of 5 stars
Does an OK Job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Roomba does a fairly good job. If I run it every day, it eventually gets up most of the cat fur and cat litter pieces. It spends a lot of time in small, confined spaces and not enough time in large, open spaces. I use five Virtual Wall Barriers in an effort to keep it out of areas where it has a hard time.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
More than sufficient
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product, that hasnt had a hiccup since i bought it.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
I love this!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and program. This makes cleaning so much easier.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 4 out of 5 stars
works great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product works great It goes under the couch and picks up the dog hair easily.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
So easy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Out of box...plugged in...pressed button...floor clean. Just that easy!
I would recommend this to a friend























