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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 99 Showing 1,961-1,980 of 3,422 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great vacuum cleaner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this one .I don't need to do it myself.When we get home it's done.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great cleaner

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cleaner, easy to use, ease to clean and helpful

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Vaccum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vaccum does a great job. It cleans the floors very well. I was impressed with how it navigates to every part of the house. The only negative is that sometimes the tray fills up quickly with pet hair and then it needs to be manually dumped before it can finish the house. Only an issue if you are trying to have it clean the house while you are away from home

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great robot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great robot vacuum cleaner for hardwoods and carpet

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Fantastic product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving our Roomba, works great and fantastic customer service.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Love it. Easy to set up and works well with IPhone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device it’s a little louder than I expected. I originally planned to run it during g the night while we were sleeping but the app allows me to control it when it’s best fir our family. The only drawback is when it gets to the carpet it leaves a horizontal pattern in stead of a vertical one that I prefer.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Leaves nothing

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great robot vaccum cleaner. Leaves nothing on the floor.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Roomba

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t know how I have lived without this! Works great!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    This is a great item you will like.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Roomba is easy to use and effective, my wife and I are very happy and satisfy.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Strong and reliable. The app works very well.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Wow super product. Exceeded my expectations.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very surprised to see how good this worked. Very quiet and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Very good robot

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The robot was very good clean very well, save a lot time

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great when it doesn't get stuck

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really cool gadget. I have pets so having this run every other day while I'm at work really helps keep the dust and hair under control. My only complaint is that it will get stuck on bathroom mats and area rugs. I read other reviews that don't have this problem so maybe I need to tweak it somehow. For now I just shut bathroom doors.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    buy it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I bought it sooner. definitely worth it. does a fantastic job!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum gives you Peace of mind. Easy to set.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    i am glad i bought this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With 4pets and messy family, this is a must buy!!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Does okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well for open spaces. Watch out for crowded rooms

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great vacuum!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is a game changer! Makes cleaning so easy!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    great help!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice! doesn't clog. charge doesn't last as long as the item states

    I would recommend this to a friend