Customer Ratings & Reviews

I love it, so far everything good. Price was exceptional.

The thing always says that the dust bin is full every time it runs. The charging prongs got stuck and stopped charging on the docking system

I bought this one to replace my older Roomba. It takes a while to setup, but once it's ready it works great.

I already had a different model. This was an addition to the family. Amazing product

Amazing machine! exactly what we needed for our home.

This is amazing it works great and it helps keep everything clean, the setup was fast and the app is not complicated at all.

Awesome! Vacuums and mops daily! Love it! Goes under and around furniture and cabinets great!

This does a great job! I can set it up for times that work for me!

Horrible performance and glitched. Very bad, Didn’t software update. Didn’t clean. Didn’t map.

This unit takes all the hard work out of your hands. Why have 2 separate units anymore and this all in one saves time and space.

While i own the previous J9+ in one of our floors, i decided to get one for my second floor. The previous model never leaked or gave me issues but this new system they have is leaking everywhere. Water leaks underneath the base and completly ruin my wood floors. Taking this back and will likely need to pay thousands to repair the warped wood flooring.

Didn’t work well, kept getting stuck, suction was not the greatest

It got mud in the dirt bin. And then sucked it out into the collection bin and clogged it up. Had it less than a week, returned it. Went with a robar rock. Much better, only differences are now. I have to push a button to start But at least it does its job and does it right.

Keeps the floors clean. Does it well. Would recommend.

This machine can still not find its way back to "home base". It has scuffed up my floor boards by banging them, it leaves obvious dirt on the floor and the mop leaves streaks which I have to manually mop up. Unreliable, does not function well and definitely not worth the price.

Creates a streaky mess that I have to Bona mop after. Has a terrible sour water smell after it washes the pad. Such a big dissapointment for such an expensive item. Now im stuck paying off a overpriced vacuum.

I bought this to replace an s9+. The price is not worth the upgrade. I also looked at Eufy, which would have been a winner if it could have transitioned from hard floors to our throw rugs.

Upgrading from a previous roomba that didn't have mopping abilities is a game changer. This combo 10 model functions just as good as its predecessors but with both a mopping feature and an autowash bay, making this one heck of a robot vacuum. The unit was unpacked, setup and mapping our floors in about 15 minutes, the initial mapping took some time to complete but once done it managed to detect everything pretty accuratly. I already had the iRobot app installed on my phone so I only needed to scan the barcode to get this one setup quickly. The unit has a base station that helps give this roobma some nice features, it contains a refilling bin for clean water(cleaning solution) that retains approximately 7 days worth of liquid refills for the vacuum, and then a bag for the vacuum waste that boasts a 60 day emptying cycle, it also has a bin to empty the dirty water from the cleaning bay, making the whole automation that much simpler. pros: Mopping feature + smartscrub option / AutoWash Dock (washes & dries the mop pad) Alexa, Siri, or Google Assistant compatible Zone setup (vacuum/mop only specific areas that you define) Dirt Detective, prioritizes dirtiest rooms automatically Mop Auto lifts to avoid getting your carpet wet Auto (refills/emptying/self cleaning/mop pad cleaning) cons: not too many, the unit is a little loud when it empties, but not really loud while it vacuums/mops. the only other thing i feel the apps' mapping features/control are a little lacking. i wish they had more of an advanced mode for fine tuning on the actual selection of areas, everything is squared and the maps rotation is locked, which can make it a little difficult to get certain areas defined; overlapping seemed to fix my problem and this is probably a personal gripe but outside of this i couldnt think of anything else i disliked or had issues with. overall its a great combo unit, and time saver. keeping this robot running around daily helps keep up with all my animal's hair, food bits etc, and the kitchen tile floors are less work now to keep clean and looking good. I would definitely recommend this combo unit.

Always stuck in loop and got to be more hands on this one always something

Being a multiple dog household, we were unsure about an automatic robot floor cleaner that might be roughed up by our dogs who do not trust our standing vacuum cleaners. Also, I was unsure about using anything other than robust vacuums that specialize in pet hair. Thirdly, my kids are messy, and I was worried that a robot cleaner might choke on a random sock or crayon or lego piece or pieces of paper. Roomba Combo 10 Max works decently on hardwood floors and navigates gracefully around stuff on the floor. However, I had a tough time figuring out the gadget (and app) and am still unsure if I am doing everything correctly. The biggest gripe is that a 1400 dollar product came with zero instructions and manual. Finally, it did not perform well in carpeted areas. Packaging: The gadget came safely packed. The packaging material is tough and unboxing was not frustrating at all. Assembly did not take much time. The box contains some spares that will eventually come in handy. Usability: Usability is a big issue. The box came without a manual. At first it was difficult to figure out what to do with the machine and we did not want to break it (mind you, we are quite tech savvy and now spare a thought for the average American who are not!). Being a first-time user of a robot cleaner, I was extremely lost and frustrated initially. For instance, the ON light turned off after a few seconds of being plugged in and I had no idea why. I tried reconnecting it to other plug points on my wall and tried tightening the connection behind the machine, but the ON light kept turning off. I eventually found a pdf of a Roomba 9 series that provided some ideas of how to get the machine started. I understood that the machine was saving electricity, and it was supposed to turn off after 4 seconds of connection. Again, I am a first-time user of Roomba and some of the functionalities were not intuitive for me. The basic rule of usability is “do not make your user think.” I did not appreciate that I was expected to know or figure things out without a manual. The new Roomba failed miserably on that count. Without easy access to user instructions, I underwent a steep learning curve. Honestly, I am still unsure about how to use the machine after using it about 7 times. I would have loved to see a QR code with an online user guide and/or videos. FYI, the user guide was posted on the iRobot website a week before the review was written (on Aug 7, 2024): https://homesupport.irobot.com/s/article/843. App: As I was struggling with the robot, I was hoping to find a user manual somewhere on the App. There was none. I was not able to use the app correctly, either. The wifi and Bluetooth connections were good but the app made me put the Roomba resort to factory set up three times citing some errors. Again, without easy access to a manual, I was hunting around for answers on Google. I started the machine manually the first few uses before figuring out the app. The app, not as intuitive as one would hope, crashed on me quite a few times, too. The learning curve of the app is quite steep, too. Since I like to move around lighter furniture and chairs to make sure that floor is cleaned well, the mapping feature is sometimes getting a little confused. Also, it tries to mop and vacuum the same areas multiple times, thereby needing my intervention. I still have to figuring out the app function on mapping multiple floors. Again, this is something that I need to learn and figure out gradually. Look: The Roomba looks neat; its dock looks cute and inconspicuous. The dock could function as a side table, but it is a little too low for one. I have not found a function for it, yet. Loud: The vacuum is quite loud. If you want to watch TV while the Roomba is doing its job, you will definitely need to turn up the volume. It is not a gadget that will “quietly” work in the background. Once the machine docks, the cleaning/drying mechanism is very, very loud. The internal cleaning and drying is probably very thorough but the loudness is quite annoying. Pets: Much to my relief, the dogs did not see the Roomba as a threat. The senior dog tripped over it once (poor dear) and decided to ignore it completely. The puppy, who fights and bites our standing vacuum cleaners, often drops her toys in front of the moving Roomba and gets into her butt up play position. It is very fun to watch the two get along well. Hardwood Floor: Owners with large shedding dogs know that our floors are never clean. At least not for long after one round of vacuuming. I was amazed to find that the robot could pick up pet hair very efficiently. It performs near-perfectly on hardwood floors. I love that it is able to cover quite a lot of space (I want to say approximately 900 square feet of floor area before going back to its “home” for garbage disposal. It leaves the floor quite clean and covers every inch. However, the 90-degree angle corners are not cleaned completely. It is not a huge complaint, though, because I do not mind getting a paper towel and cleaning up a tiny bit of pup fur from the deep corners. Someday the designers will invent a technology that recognizes corners and sends cleaning tentacles out for perfect cleaning of the corners. Mopping: The mopping function is not efficient. It leaves two narrow wet parallel lines when it senses the need to mop (a cool robotic feature) instead of one wide wet mopped area as shown in the videos. The floor, therefore, is never completely mopped. Our natural hardwood floor has some knotty patches that are not completely flat. I think the Roomba decided that the roughness was dirt and went over the patch about eight times. I thought that was a cool, intelligent function. Carpet: As expected, the Roomba moved slower on the carpet and covered much less area before asking for the bin to be emptied. This would, of course, depend on the amount of fur your pups shed, if you have one or some. I am not completely satisfied with the performance of the Roomba on carpet. It left clumps of fur throughout the area and I had to go around the room picking up clumps of fur. I should not have to pick up after a 1400$ robot. The robot is probably not the best on carpets in a house that has multiple high-shedding dogs. Battery life could be better on carpet. While there are no complaints about battery performance on hardwood floor, on carpet, the battery ran out after cleaning around 300 square feet floor area. The bin needed to be emptied after every 15 minutes or so. This is not a Roomba that will automatically clean high traffic carpet areas in households with dogs. Clutter: The Roomba navigates around toys and furniture with smartness and agility. Surprisingly, it handled cords quite well. It went over the wires a few times without getting stuck. This is quite cool because I do not have to worry about it getting stuck or tangled. In order to let the Roomba move around, I ended up removing the clutter on the floor. This was a welcome side-effect of owning a Roomba. Going into the dock: The Roomba could not get inside the dock without a little push. I made sure that the dock entrance was completely clear and flat but it still went back and forth several times but got stuck while backing into the dock. We had to physically push it inside since it kept running out of battery trying to enter the dock.