Customer Ratings & Reviews

Awesome product service and star 5 star all the way

Absolute junk. Worked pretty well for about two weeks. Not it won’t clean. Even after a few reboots/ hard reset. Reached out to roomba support s few times and never heard back. This was way too expensive to only work for two weeks. It won’t clean. It spins and gets stuck and cannot find home.

All good no much maintenance required on this device

Stopped working within 8 months of getting it. It no longer charges

the irobot works great. Good buy. I would recommend it.

The product worked well for about 2 weeks. Then I spent another 2 weeks dealing with Irobot; I returned the unit and have purchased another brand after having this disappointing experience with Irobot.

Worst Roomba ever! I've had two replacements already and I'm going for a third. Don't buy it!

With self-emptying technology, room-mapping, and automated scheduling, the latest Roomba j9+ from iRobot is truly a "set it and forget it" cleaning machine. Program it to do a cleaning job, whether it be for carpet vacuuming or hardwood floor mopping, and watch as it adapts and learns how to navigate your living space. Over time, the Roomba j9+ will become an invaluable addition to your home. One thing that stands out when compared to other robot vacuums and even to previous editions of iRobot Roombas is how quiet the j9+ is. The noisiest part of this device is when the base station is cleaning out the Roomba or when it is refilling the water bin. Otherwise, it is hardly noticeable as it roams around, tackling different surfaces and making automatic adjustments to the cleaning job. The charging base itself isn't an eyesore, with a dark black body and a brown wood-colored top surface that doubles as a side table if you desire. In my living space, the base station sits in the living room and has access to a dining area and kitchen. The surfaces vary among a high pile rug, low pile rug, wood flooring, and tile, but the j9+ addresses each surface as it rolls over it. This device has both vacuum and mopping capabilities, and it interchanges between these two types of jobs seamlessly based on the surface or the job you've inputted for it on the iRobot app. For the most part, cleaning jobs have been "out of sight, out of mind." Once a job is started or a scheduled one begins, the j9+ performs it well, and when completed, I get a notification on the app along with some interesting job notes like updated room maps and statistics like cleaning time, dirt events, and cleaning area size. The only times you really need to pay much attention to it is if you get an error message from when it sucks up something big by accident (like a towel on the floor, big Lego pieces, etc.), or when you need to empty out the dirt bin in the base or refill the water bin. It really is a robot for the home! The device maps the layout of its entire cleaning surface; for the first few jobs, the Roomba will experience the back and forth, trial and error business of rolling through areas multiple times while it gets to know your rooms. It will sense objects or stairs in front of it and learn move around and away from those areas over time. For example, by the third time through my living room and kitchen area, the Roomba was going edge to edge and navigating tight corners without having to bump into walls or backtracking too much over already clean areas. And the map is constantly being populated and updated, tracking the areas appropriate for mopping or pointing out high focus cleaning areas where the Roomba noticed it was working harder. Most jobs last around under an hour, but you can send the Roomba home to its base whenever you like. The j9+ knows when it needs to empty its dirt bin, refill its water bin, or recharge its battery to truly leave the cleaning to itself and allow you to worry about literally anything else. And in all honesty, isn't this the reason you got a robot vacuum in the first place? The iRobot Roomba j9+ is truly a cleaning luxury for any household, and the time it saves you from doing the mundane job of vacuuming is its own reward. Highly, highly recommended.

I returned it. It could not find it docking station on the first run. The mop arm kept getting stuck. It didn’t pick up dirt. The whole thing was horrible. Maybe it’s an isolated incident. But something was clearly wrong with that model.

It’s not practical and dose not clean the corners or around any object you have in the area

Returned item due to clogging wet hair. I wish I would have just bought myself a mop and kept my old vacuum.

I have had 2 j9+ combos with in 3 days both had different issues. Base was dead and needed replacement. 2 one would not auto refill.

It has never moped since out of the box. It gets lost constantly. Roomba support has not helped at all. I bought this early as a gift and now it is no longer returnable.

The charging base stopped in the first 30 days and I haven’t been able to get support on it yet.

Wouldn’t recognize the pads it came with. The smart scrub feature goes back and forth every 3 feet isn’t smart at all. Vacuuming is great though

I was scammed in this transaction. Used Best Buy gift cards that became stolen and ended up with this. Unhappy.

Hasn’t worked properly since I bought it. I’ve spent hours on the phone with iRobot…still does not work as advertised. DO NOT BUY.

I bought it a week ago, and it keep sending errors

This thing is junk and so is their customer service.thank god I got geek squad

Would not recommend or buy I robot. Very unreliable