Customer Ratings & Reviews

I was scammed in this transaction. Used Best Buy gift cards that became stolen and ended up with this. Unhappy.

Hasn’t worked properly since I bought it. I’ve spent hours on the phone with iRobot…still does not work as advertised. DO NOT BUY.

I bought it a week ago, and it keep sending errors

This thing is junk and so is their customer service.thank god I got geek squad

This produce is terrible, I’m on my second unit in less than a month I want my money back!!

not worth buying. highly disappointed by purchase. vacuum works but mop doesn't.

Things a brick just won’t function not much more I need to say

Vacuuming and mopping were ok. But not worth the premium price for the features included.

Would not recommend or buy I robot. Very unreliable

This is the absolute best investment you can make for your home! The first step is downloading the app, and setting up your account, which takes a few minutes at most. Once you download the app, you set a schedule for cleaning - and that’s it. The iRobot will vacuum under tables, under furniture, under every crevice. It will map out each room of your house, and then give you the option to modify its map. It can recognize changes in the house, and will notify you of any changes. The mopping feature is terrific as well - my floors have never been so clean! In addition to cleaning one floor, you can set the iRobot to clean multiple floors. All you need to do is bring it to the second floor, allow it to map the level out, and program a time! It easily delineates between carpet vs wood/tile, so no need to worry. It smoothly rides over room breaks, and will avoid objects. As a pet owner (with three dogs and two cats), it definitely keeps our home clean. I would absolutely recommend buying this!

It's awful. I am sorry Acting stupid most of the time

Worst service that you could image from a retailer.

Out of the box, the setup process on this vacuum was a little longer than I'm used to but was still easy. The connecting to the phone and Wi-Fi was no problem, there was just a lengthy update to the vacuum and then for the docking station. The docking station, by the way, is convenient with a place to store the extra bags, mop, and brushes. I always used to forget where I put our extras. Once the vacuum was ready to go it did its thing exploring and mapping the house. The mapping was spot on and I just had to adjust where the living room started vs the dining room. It correctly recorded what was tile and what was carpet, but it just had it as all one room. So with the app I created the divider so we can now instruct it to do a particular room. While cleaning, the robot was perfect in detecting objects and knowing when to mop or vacuum. When its time to mop, the robot automatically lifts up the arm and drops the pad onto the floor. It has done that perfectly without any mistakes. This model does have a light on the front with he camera so I think that helps in many ways compared to older models. The cleaning itself has been great. We are very satisfied with the job its done with both the carpet and the mop on the tile floor. So far we have only used water for the mop, but there are approved solutions you can use as well. The charge also seems adequate on the vacuum as its able to complete our living room, kitchen and dining room on one charge. Overall, this is a great upgrade for us over previous models in both accuracy and cleaning and we couldn't be happier.

Like a lot of us I have 2 rather messy dogs. And keeping up with them is quite the hassle. So any help I can get is welcomed. And our house is a 2 floor type house. So normally that would mean getting a vacuum for our carpets, and then a mop for the hardwoods. Well with the iRobot J9+ all 3 of these are taken care of. Gets our carpets, mops the hardwood, and makes getting pet hair up a breeze. And all of this gets done automatically. Its almost 100% set and forget, but with any device like this some simple maintenance goes a long way. And all of that is very easy. The app allows you to set up all your zones you want to get cleaned, and those you want the vacuum to stay away from. And its pretty smart as well. It will automatically switch between full mop and vacuum. The battery easily lasts for a full cleaning and then some. Once its done it automatically returns to the base station to charge, refill, and dump. Like I said its so close to get and forget it makes me wish all my other devices were so smart. Overall I love this little robot helper. We are getting closer everyday to a Jetsons type house where everything is done by a robot. That is until they all become self aware and you have a little robot vacuum trying to trip you every time you walk by. LOL. If you want to keep your floors and carpets cleaned, but are getting tired of busting out your old push vacuum and mop this is the way to go for sure.

I tried a Roomba over a decade ago, a few years after they first came out and were the must have thing. I was not impressed. There was no “smart” to the robot at all. It would zig-zag back and forth, chewing up cords under furniture, and hitting literally everything until it finally needed a charge, at which point it would stop vacuuming and roam the floor for 20 minutes trying to dock until it simply died. I gave up on robotic vacuums entirely and just did things myself. However, I’m tired of vacuuming and especially mopping my floors and decided to give it another try with the Roomba j9+. After getting it all set up and having used it a few times I’m now floored (pun intended) by what it can do and excited at the amount of time and energy that I will be saving. First off, it created a map of my first floor and I was shocked at how accurate it was. It even correctly labeled all the rooms: living room, kitchen, dining room, office, and hallways. I didn’t give it any hints, that was impressive. When it leaves the base station, it doesn’t just zig-zag until it hits a wall, it seems to have a plan. The base is large and despite iRobot’s attempts to make it look appealing is still unsightly. Therefore, I placed it in an area that is a bit hidden and mostly out of sight. I was expecting the Roomba not to be able to find its home and I’d end up finding it dead somewhere along the floor, but the little guy impressed me again. When it needs to go home it, it turns off the vacuum and mop, and navigates from one room to another, and all the way around the table and chairs to get back to the dock. It dumps its dirt, refills the water, charges if needed, then navigates back and resumes what it was doing. It doesn’t ask me for anything during a cleaning session. On my first floor it takes around 1 hour and 45 minutes to complete. The app says it’s cleaning around 700 sq ft during that time. The navigation capabilities of the j9+ are superb. It can discover and find new rooms on its own, constantly updating the map as it explores where it can and can’t go. My old Roomba from back in the day had sensors that I had to buy and place in areas that were no clean zones. They were unsightly, toyed with by the kids and ultimately were unreliable. With the mapping features this new model has it can go and clean a specific room and I can easily add “keep out” or “no mop” zones on the map. I don’t have any carpet or rugs downstairs, but I can see how the no mop zone feature would be handy if you had an area rug that you wanted to be sure didn’t get wet. It does an excellent job of avoiding objects and after a cleaning session will ask me to help train it in what to do next time it encounters the same object. It uses the front camera to show you actual pictures of the obstructions it found. The iRobot app is very good. I can set cleaning schedules, see the history of cleanings, and even see how much life the brushes, filters, and mop pads have left. The mop pads are washable but still need to be replaced at some point. Unfortunately the filters do not appear to be washable, they need to be replaced with every 50 hours or so of use. Also will need to buy dirt disposal bags for the base station. I don't know how often those need to be replaced. It hasn't asked me to replace one yet after a week of use. The actual cleaning performance is not as good as a full-size vacuum and it’s not going to mop as well as you can by hand or even with some other vacuum mops on the market. It pushes pieces of candy wrappers around and long pieces of grass the dog brought in don’t get sucked up. (I’m way behind on mowing – need a robotic mower). The mopping is a very light mopping. However, having run the Roomba every couple of days, without me lifting a finger I’m able to maintain cleaner floors overall because I don’t have time to clean the floors myself as often as the robot can. That time and effort saved is the Roomba’s greatest strength. Pros: -Automatically Empties Itself -Excellent Mapping and Navigation -Great AI Object Avoidance -Refills Mop Solution -Gets Into Hard-to-Reach Places -Automatically Self-Charges -Saves Time by Vacuuming and Mopping Simultaneously -Feature Rich App Cons: -Not a deep cleaner -Base Unit Takes a Lot of Space -Need to budget for bags, brushes, filters, pads Overall – The Roomba Combo j9+ does a great job of keeping my floors clean without me lifting a finger. The latest model is smarter than it has ever been and tries to do as much as possible without burdening its owner. I am impressed with what Roomba’s flagship model offers. All I need now is someone to create a robot that cleans toilets and sinks automatically!

We've had this vacuum for a couple weeks and it's the most intuitive and functional robot vacuum we've ever had. I've had a number of robots from another major company. Some were just vacuums and some were vac/mop robots. This is the first one that mops automatically without having to physically install/clip on the mopping attachment. It's amazingly convenient that it does everything by itself. The initial setup was very easy. Download the app, connect the robot to WIFI and let it scan the house for a floorplan. The floorplan is very specific. It catches every nook and cranny. After that it lets you adjust things like boundaries and names. The app is very easy to navigate. I especially like the fact that it lets you schedule multiple rooms with different options on the same run. My old robots had to return to the dock and I had to restart them if I wanted one room to be cleaned in both directions and one room to just be done one direction. This j9 lets you schedule the order of the rooms and each room can be independently adjusted for vacuum suction, mopping strength and 1 or 2 passes. The j9 also has a scrub feature that definitely takes extra time but actually cleans up spots of the floor none of my other mopping robots would. The mop automatically deploys which lets you vacuum and clean each room on one run which saves a lot of time. The robot does seem to vacuum first then do a mopping pass after that so doing both does take some extra time. The base unit works very well at emptying the vacuum and refilling the mop. The vacuum has a bag which is probably better for keeping dust contained but is one more thing that will need to be purchased when used up. The base unit tank is very large and seems like it will last for a month or 2 between fillups with running it a couple times a week over about 600 sq ft of hard floor. The vacuum emptying at the end of a run is quite loud. I'm used to this from my other robot but depending on where you put the base unit and what time you run it it could be annoying. I wish they would add an option to delay the emptying until a certain time. I'd love to run the vacuum after the kids are in bed but not have it empty into the base unit until after they're awake in the morning. The vacuum itself does a pretty good job of cleaning but does leave some things behind on hard surfaces even on high suction. The battery is pretty good though and it's definitely enough to run a normal size house in one charge. Overall this is a great robot. I'm hoping the vacuuming gets better with the learning features. I'm impressed by how well it maps and runs the room while avoiding obstacles. The whole assembly looks extremely nice and I have no problem having it out in line of site in the house. It's a great unit, if you are ok with the cost it's truely a unit you can set a schedule up and not have to think about or touch for a month or so at at time.

The iRobot Roomba Combo j9+ is an absolute beast for my vacuuming needs. I have 4 dogs and they all shed like crazy. Over the past week I have watched this Roomba vacuum learn the layout of the house and keep my floors which are all hardwood throughout free of dog hair which is usually floating around freely on the floors. This will save me time and effort on keeping this dog hair in check. Set Up: This was super simple and easy to follow the setup instructions. Outside of the software update, I had this setup in 5 to 10 minutes. Everything is ready to go when you remove the contents from the box. The only thing not attached was the mop head but that just clicks into place very simply. You have to download the Roomba app from your particular app store. I had to create an account and then I was ready to go. The app has all the settings you need for the Roomba. You can set schedules, even set it to clean when it detects you've left the house. You can check the battery level and water level for the mopping feature in the app as well. You can set it to run a mapping run or vacuum/mop whenever you want. I've left it on its default schedule of 9 am Mon Wed Fri and I've been happy with that so far. Base Station: This is where your Roomba will return to, empty its bin and refill its mopping tank. It doesn't look ungodly to me and has a nice wood finish on top making it almost an accent piece to the house. Its easy to change the dirt bag and the mop water. Everything is plug and play for the most part, they've taken the thinking part out of this. Cleaning: Really impressed with the cleaning and hair pick up this vacuum achieves. I have quite a few obstacles in the house and this mapped it out perfectly. This year instead of a LiDAR sensor it uses a camera to map out the house. But I feel it does an excellent job as long as it's daylight or you have lights on in the house. With a LiDAR sensor that didn't matter...oh well. The mopping feature is really cool and does a really good job keeping little stains and other messes cleaned up well. I love the swing arm that moves and comes down to mop and then retracts up and out of the way when its not in use. Very Cool!! If I were to have one complaint, it would be that it's loud, Like IMO really loud. Forget watching TV while this thing is going for sure LOL. But I do understand that it needs a lot of suction so I can overlook the loudness and the 9am schedule means Im at work. Summery: I feel that each year these smart robot vacuums get smarter and smarter, although I don't understand the decision to get rid of the LiDAR on this unit I think it still performs well for my needs.

The iRoomba J9 is the first roomba I have owned, so I can’t compare it to others. What I can say, is that this roomba has done a great job mapping the bottom floor of our home and cleaning the floor. Our home is approx 1,400 sq.ft of vinyl and ceramic tiles. We also have rugs and many objects to move around as well. The floor takes 1hr 45 minutes to run the program and the iRoomba can run the whole floor with 1 charge of the battery and without going back to the base to empty the chamber or refill with cleaner. There are 2 large rugs and it seamlessly switches between mopping and vacuuming without stopping. I have watched this thing run its pattern over the floor and it is very efficient in cleaning as much of the floor as it can reach. It goes around all the edges of the furniture to clean under objects and will travel under objects when possible. My floors are definitely cleaner with the robot. I’m not sure why it took me so long to get one of these. Overall, it has been a great addition to our household and I would recommend getting one to a friend.

As the title suggests, the technology behind robot vacuum and mop technology has improved significantly. The Robot Roomba Combo j9+ Self-Emptying & Auto-Fill Robot Vacuum & Mop is a fantastic piece of technology. Right out of the box, it was really easy to setup. The Quick Start guide and the app made it take less than 5 minutes. The finish on the charging station/dirt storage/water repository looks amazing, and the unit charged really fast before it was off on its first mapping run. I was also able to add it to the app and my Wi-Fi really quickly. The initial mapping run didn't take very long and after a couple it was good to go. The camera technology worked really well as it mapped obstacles and it even had a light on it to see under furniture to know where it could go and where it couldn't. After that, it was ready to start mopping and vacuuming. It has really good section and finished my first floor in what seemed like no time - vacuumed and mopped. The self-emptying charging station and water repository means it can run at least a few times before I have to empty the dirt/dust and add more water or cleaning solution to it. It also did a really good job of identifying carpet vs. hard surfaces and cleaned in a very organized fashion. Overall, I highly recommend this iRobot vacuum/mop combination.

Consumer experience: I was very happy with the simplicity of setting up iRobot j9. The easy 3 step guide included in the box had me mapping my floorplan within 15 minutes of unboxing. The App is easy to find and navigate. Connecting the App to the device was flawless. No bickering or upset emotions here (usually connecting apps to devices is my worst experience) I love the simplicity of setting up the mop functionality. Fill up the water tank and that is all. Give it a mop job and away it goes. I was very happy and impressed with the quality of the carpet vacuum job. The lines in the carpet were very neat and symmetrical. The floor itself was properly vacuumed. No left-over particles or dust. One thing I wish the designers improved upon is the bag that collects the trash. It is easy to use but not reusable. I wish they found a way to give you easy to empty bags. At the same time. The vacuum is not cheap and reusable bags is probably not on the check list of most buyers. I love the little guy/device. Fun to use so far. No issues. I have a few 1-2 inch trim pieces the robot needs to get over and it has some trouble but manages to get up into the kitchen and bathrooms.