Customer Ratings & Reviews

When it works it is awesome. Im constantly having to reboot. It is an everyday occurrence. It is a constant steuggle for the refill tank process. The technology is trash. I wish they would fix this issue. It would be 5 stars

Excellent exceeded my expectations with the clean and wash

Does everything as it said it would and more. Going to but a second one.

Robot vacuums are, in my opinion, one of the best smart home investments you can make. On the whole they work well, and automate a regular task without much intervention. With a range of machines and price points available, is it worth investing in a higher-end model? I've owned a number of iRobot's Roomba models at different price points, as well as robot vacuums from other manufacturers. Going up in price brings notable differences, and depending on your use case, you might find paying more worthwhile. The latest trend in robotic cleaning is the addition of mopping capabilities. Each manufacturer does things differently and iRobot is no exception. Their latest offering is the Roomba Combo j9+, which offers vacuuming and mopping capabilities as well as automatic dirt disposal and mopping tank refills -- a first for iRobot. I've been waiting for iRobot to introduce automated taking refilling; the idea of manually filling the robot's clean water tank has held me back, as the need to fill it before each mopping session really defeats the hands-off nature afforded by self-emptying robotic vacuums, which I've really come to love with my previous Roomba j7+. The Combo j9+ arrived in a massive box: this is no ordinary robot vacuum. As usual, iRobot has carefully and smartly packaged the entire system, using very little plastic and lots of recyclable materials. Everything is easy to unbox and I was able to recycle all the packaging materials, which is a huge plus in my book. The massive box is a result of the new base station that enables automatic dirt disposal and clean water tank refills. It's certainly large and in charge compared to other Roomba self-emptying stations, but the overall footprint on the floor is nearly identical to that of my j7+ -- the biggest change is that the base now swallows nearly the entire Roomba when it's docked. This creates room for the dirt disposal and large refillable base station water tank, as well as storage for dirt disposal bags, mopping pads and other robot accessories, all hidden behind a large front door. iRobot really put a lot of thought into the base station, and it shows. Not only is it cleverly designed, it's also well-made and, dare I say, somewhat attractive. Yes, it's all plastic, including the woodgrain panel on top, but the combination of the woodgrain, matte black plastic and ribbed design elements really go a long way to making the base station something you won't feel the need to hide away -- which is good, because it's big enough overall that you may need to keep it out in full view. Happily I was able to find a spot for it, and the cube design keeps most of the robot vacuum hidden, so it's less obtrusive in that way. Setup was straightforward, with basic instructions included the box, and a simple pairing process in the iRobot app, which walks you through everything to get the Combo j9+ up and running. iRobot's app is cleanly designed and definitely leans toward the minimal, which is both good and bad. Basic settings and commands are handled easily, but digging into your robot's settings comes with a bit of a learning curve. You'll find settings for the machine (default cleaning modes, child lock, updates etc.) in one area, but some settings for each "mission" -- what iRobot terms vacuuming/mopping jobs -- are only accessible when creating a job itself. This gives you the flexibility to change suction, cleaning passes and water levels with each job, but it took me a minute to find all the settings I was looking for. Just something to note. The app lets you start cleaning missions on the fly as well as schedule them based on time or your location, which is how I set up my j9+. This requires integrating the app with IFTTT to track your phone's location, although I was also given the option to connect the app with my ecobee smart thermostat for location information. I wish home/away geolocation was built directly into the iRobot app, but regardless, a few minutes of tinkering and your robot will know when you leave and return, and behave accordingly. I have my Combo j9+ set to vacuum every day when I leave the house, and vacuum and mop a few days during the week when I leave. It's just me and my cat in an apartment, so I don't find the need for the floors to be mopped daily, but I love coming home to a freshly-vacuumed house. It makes a huge difference keeping the cat hair at bay. Most folks who come over comment on how they can't tell I have a cat until they see him, and that's due in large part to Roomba cleaning my floors for me. After setting the j9+ up for the first time I sent it on a mapping-only mission, which devotes all the robot's smarts to creating a map of your house. The j9+ spent about an hour mapping on its first run, and it got stuck twice (under a dining room chair and under a side table). Because this was its first run, I cut it some slack, thinking it would remember where it got stuck and not go back again. After the mapping run was complete the app offered me a pretty complete map of my home, with the rooms already labeled and the rugs identified as carpet. Every time you run the Roomba it will improve the map, and I especially like how it will identify obstacles and take pictures for you to designate no-go zones later. Expect the j9+ to get stuck a few times as it learns your home, and take a few minutes to mark no-go zones in the map, as this will make a big difference in how your robot performs. I was impressed with the level of detail and speed with which it created this map, so I immediately sent the j9+ on a cleaning mission to see how it performed. The j9+ is quieter than my j7+, but not by all that much. It is able to detect the difference between carpet and bare floors and the vacuum suction changes within a second, which is neat. It largely cleans in rows, followed by a trip around the edges of the room, whether it's just vacuuming or vacuuming + mopping. As I was hoping, the j9+ is a very strong performer, just like my j7+, living up to iRobot's reputation. While it's a little quieter, it's not what I would call quiet, which is why I have it set to run when I'm not home. Automatic mopping was the big draw for me, and I'm pleased to say the j9+ does a fairly good job. The robot is able to turn around and fill its own tank from the base station before a job, and just like in the commercials, it only puts the mopping pad down on bare floors. When it's done with floors and moves to carpet the machine smoothly picks the pad up and docks it on top of its body. It's very satisfying to watch and really does keep your carpets dry. After a job the machine will return to the base and empty its dust bin. Here, too, iRobot has reduced the noise a bit compared to my j7, but the auto-emptying is still fairly loud -- another reason I like it all done while I'm not home. Overall I'm very pleased with the Roomba Combo j9+. It's very well-built, nice to look at, and the addition of an auto-filling water tank means you can go weeks at a time without emptying the vacuum or filling the water tank. The mop pads are washable and like most parts of the vacuum easily replaceable, which is another hallmark of the iRobot brand. After getting stuck a handful of times on its first few runs the j9+ noted all the no-go zones I hoped it would and hasn't had a single issue in the days after. My quibbles are few; namely, mapping is not foolproof and requires some human intervention, so please know that. I do wish iRobot offered more granular settings for the robot, like the ability to disable all lights and buttons (my cat is far too smart for his own good), but these are things that may come in time. If you want a vacuum and a mop and you're looking for the best balance of quality, reliability, repairability and cleaning performance, I think it's tough to beat the Roomba Combo j9+.

This little robot makes my life soooo much easier, very easy to set up a schedule and I can not thank their costumer service for all the help when we had a mishap

Amazing product! Keeps my floors clean. Gets better the more it cleans.

This is the second time I purchase this vacuum/mop combo and the mopping part has stopped working again. We returned in the first time thinking it was defected but now I think it’s just the model. It has also stopped vacuuming properly and I clean it out everyday. The older version works better but can no longer find the model we had.

Best version yet. Avoids obstacles better and the mopping combo is great.

Never worked. Will not dock properly, will not self evacuate, auto refill will not work. When trying to dock, evacuation starts too soon and all the dirt is blown in the dock (I had the robot for 6 days, bag in docking station is immaculate). Most of the app functions are missing. Did multiple factory reset. After 3 hours of running, my 800 square feet is still not been clean (but it's mapped): for 6 days. Roomba tech support has been helpless only contacted me via email. It's got to be a defective unit but at that price point, I expect more: especially from tech support (I just get emails with FAQ).My 5 years old budget robot vacuum works better. Will return ASAP. None of the touted app bells and whistles are present (they disappear when unit malfunctions)

Irobot never disappointed. Irobot vacuums and mop like no other.

If I could return this and never buy another product of Roomba's again, I would. This thing has been replaced 3 times now by warranty and it's not even been 6 months since I got it. It consistently has issues with either the tank leaking water, the unit itself leaking water while cleaning then self destructing. Docking issues, and all sorts of things too long to list. The concept is nice but the entire thing falls short. It defeats the purpose and price tag it asks for. My other Roomba that just vaccums has no issues.

Does awesome job. A little aggressive but love it.

Absolute junk. Worked pretty well for about two weeks. Not it won’t clean. Even after a few reboots/ hard reset. Reached out to roomba support s few times and never heard back. This was way too expensive to only work for two weeks. It won’t clean. It spins and gets stuck and cannot find home.

Lot of issues if the internet service is not available, it can't handle lot of dust.

Still undecided on the overall rating I would give this product as it has only been out a few months

Great product, easily cleans my floors. Keeps my floors shiny

My $150 roomba worked better. I bought this so I didn’t have to mess with it except the once or twice a month it needs emptied. It needs attention every time it runs. It never charges correctly and I have to clean the chargers every time it runs. Then it is never charged when I need it. My old roomba also swept better. I will never buy another roomba product. My original roomba stopped charging because of connection errors as well. I wish I would have spent the money on a real sweeper and mop because this was an insanely expensive waste of money.

Staff, management, delivery and service personal are first rate. Ease of purchases in store due to knowledgable staff. Delivery team stayed to make sure all my purchases were in working order

Nice cleaner. Not as easy to use as my olde cleaner

I returned it. It could not find it docking station on the first run. The mop arm kept getting stuck. It didn’t pick up dirt. The whole thing was horrible. Maybe it’s an isolated incident. But something was clearly wrong with that model.