Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $394.99
Clearance
The comparable value price is $1,399.00

Customer reviews

Rating 3.5 out of 5 stars with 261 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.4 out of 5 stars

  • Quality

    Rating 3.5 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

65%would recommend to a friend

Customers are saying

Customers are delighted by the Roomba Combo j9+'s effective mopping and vacuuming capabilities, praising its advanced mapping and smooth navigation. Many appreciate the ease of use and self-emptying features, although some experienced issues with battery life and charging. While the auto-fill function and obstacle avoidance were generally well-received, a few users reported problems with these features and the overall condition of the product upon arrival.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 261 reviews
  • Rated 1 out of 5 stars

    Do not buy

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My $150 roomba worked better. I bought this so I didn’t have to mess with it except the once or twice a month it needs emptied. It needs attention every time it runs. It never charges correctly and I have to clean the chargers every time it runs. Then it is never charged when I need it. My old roomba also swept better. I will never buy another roomba product. My original roomba stopped charging because of connection errors as well. I wish I would have spent the money on a real sweeper and mop because this was an insanely expensive waste of money.

    No, I would not recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      We appreciate you taking the time to provide feedback on the Roomba Combo j9+. We're sorry to hear about the difficulties you experienced. We understand how this situation might be upsetting, especially with a new product. This isn't the experience we aim to provide, and we truly value your input. Feedback like yours is crucial in helping us enhance our designs and technology.
      Please reach out to our team https://homesupport.irobot.com/s/contact-support-info. We’d love to help ensure you’re getting the most from your product. IRobotPWR

  • Rated 4 out of 5 stars

    Roomba

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, easily cleans my floors. Keeps my floors shiny

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not working properly

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After the last software update, the unit was not working properly

    No, I would not recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      We appreciate you taking the time to provide feedback on the Roomba Combo J9+. We're sorry to hear about the difficulties you are experiencing. Please reach out to https://homesupport.irobot.com/s/contact-support-info, so we may properly diagnose your issue. IRobotPWR

  • Rated 4 out of 5 stars

    Cleaner

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice cleaner. Not as easy to use as my olde cleaner

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Oh well…

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly this has been a disappointing machine. I decided to upgrade my S9+ for a J9+ Combo but we had so many problems. The first one we got wouldn’t detect it needed water, the second one has a lot of trouble docking on the base and often cannot recognize it’s base in the app. I would recommend a different brand.

    No, I would not recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      We appreciate you taking the time to provide feedback on the Roomba Combo j9+. We're sorry to hear about the difficulties you are experiencing. Please reach out to https://homesupport.irobot.com/s/contact-support-info, so we may properly diagnose your issue. IRobotPWR

  • Rated 4 out of 5 stars

    Issue with charging status.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does not warn when it is out of charging position.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall good product to buy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job well but it also gets stuck at some places.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not as smart as the price indicates

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every day its a new error. She got stuck under a chair, she lost communication, she git the mop stuck under something. We mark areas off limits abd shes goes in there anyway. We set a routine to vacuum ONLY the kitchen and we find her on the opposite end of the house in the office.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Unreliable performance

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works okay for about 6 months and the. Is unreliable to dock properly and the mopping is streaky.

    No, I would not recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      We appreciate you taking the time to provide feedback on the Roomba Combo j9+. We're sorry to hear about the difficulties you experienced. We understand how this situation might be upsetting, especially with a new product. This isn't the experience we aim to provide, and we truly value your input. Feedback like yours is crucial in helping us enhance our designs and technology.
      Please reach out to our team https://homesupport.irobot.com/s/contact-support-info. We’d love to help ensure you’re getting the most from your product. IRobotPWR

  • Rated 5 out of 5 stars

    Great robot

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a few generations of the rumba and this one is the best thus far. Way quiter, better vacuuming, and better mapping. The mopping feature still has room for improvement but a nice feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Changed my dang life

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dude this thing has actually stripped 8-10 hours of work a week minimum from my life its actually insane.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best product I’ve ever bought!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love! I wake up to a clean home. I have 3 children and one is a quadriplegic, so having 2 less chores has saved my life! I don’t vacuum or mop anymore! My rooms does it for me! LOVE!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is just what I and my wife was looking for !! Great Product !!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Vacuum

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device broke and I replaced it. It was my 3rd vacuum cleaner.

    No, I would not recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      We appreciate you taking the time to provide feedback on the Roomba Combo J9+.
      We're sorry to hear about the difficulties you are experiencing. Please reach out to https://homesupport.irobot.com/s/contact-support-info, so we may properly diagnose your issue. IRobotPWR

  • Rated 1 out of 5 stars

    Stay away!! $1300 piece of junk!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t waste your money! This iRobot is awful! The first one we bought was replaced due to it not ever completing a vacuum. The replacement works a little better but we’re constantly getting error messages and the mop will never refill on its own therefore the only time it mops is when we manually fill it. Customer service is not responsive at all. This is the worst purchase I’ve ever made!

    No, I would not recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      We appreciate you taking the time to provide feedback on the Roomba Combo j9+. We're sorry to hear about the difficulties you experienced. We understand how this situation might be upsetting, especially with a new product. This isn't the experience we aim to provide, and we truly value your input. Feedback like yours is crucial in helping us enhance our designs and technology.
      Please reach out to our team https://homesupport.irobot.com/s/contact-support-info. We’d love to help ensure you’re getting the most from your product. IRobotPWR

  • Rated 5 out of 5 stars

    My first robot and i love it!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't believe I didnt buy one sooner. This thing is amazing and does better than I ever imagined. Saves me so much time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good robot

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleasantly surprised. It does a very good job at keeping a variety of floors clean, including carpets, hardwood, and rugs. The mop function is a must and works very well.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broke after 1 year

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this for about 1 year and the charging contacts broke. On contacting support, they recommended several irrelevant troubleshooting steps. I sent them a picture of the missing contact and now they want several more irrelevant photos of the brushes, cleaning heads, caster wheel, etc.

    No, I would not recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      We appreciate you taking the time to provide feedback on the Roomba Combo j9+. We're sorry to hear about the difficulties you experienced. We understand how this situation might be upsetting, especially with a new product. This isn't the experience we aim to provide, and we truly value your input. Feedback like yours is crucial in helping us enhance our designs and technology.
      Please reach out to our team https://homesupport.irobot.com/s/contact-support-info. We’d love to help ensure you’re getting the most from your product. IRobotPWR

  • Rated 5 out of 5 stars

    It’s great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iRobot is great. It cleans really good and has a long battery life. I love my old one which I’m now using upstairs now, but this one is definitely an improvement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Self cleaning vacuum

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it works very good. I love this excuse my floor is very clean. Excellent I would recommend it to everybody. I know.

    I would recommend this to a friend