Customer Ratings & Reviews

App for vacuum is janky, endless loop to turn on and verify location services. Vacuum seems not smart as it heads directly for spots it frequently gets stuck in. Then you lose the charge for the cleaning cycle because you're not home to free it. Day missed. I tried many times to sync location services and lost my patience every time.

Love the idea and product, but software needs a little work…

Gift for my daughter. She loves it and is happy. Yahoo

Impressive and a great price would recommend it to anyone.works on carpet and hard floors.I have one throw rug that give’s it a problem so I just pick it up

Works well but I don’t understand how to map out rooms No instructions come with or in box

I’ve had mine for about 2 yrs but seems it forgot how to sweep the entire home. I’ve even made sure there is no obstacles and still only cleans the living room. I purchased a warranty from best buy and they sent it off, not replaced, and it came back the same. They told me there was nothing else to be done. That was a year and 4 months in. Very dissapointed with durability.

I like a few because the machine stuck under my table

My Roomba was delivered a week ago today and I returned it today. I spent the better part of the week working with tech support trying to get it connected. I moved it closer to my router. I followed the tech step by step telling them every step of the way what was on my screen They had me do a factory reset. Uninstall and reinstall the app. When they were asking for my OS and model number of my router I finally said enough. It shouldn't be that difficult! I will say, tech support was very patient and jumped through the hoops with me. I was told that for some reason they have a glitch connecting to an LG phone. Wish I had known that from the start.

The list of issues is endless but include the inability to pair with the app without 45 minutes waiting on the phone for help, constantly losing wifi connection, having to disassemble to remove the battery to fix wifi issues, plastic parts that easily break when opening it up, unable to "park" correctly, and loss of communication with the base requiring manual removal of debris from the dustbin.

It will have consistent connection issues. Yoy sill spend time over and over again with customer service, the fix wont make any sense. Waste of your money.

Side brush motor broke after first use, 5 weeks pass still waiting for replacement

Instead did packaging in a brown cardboard box, the roomba was left in the original box out in the open. Very noticeable from drive!