Customer Ratings & Reviews
- Model:
- Explorer 290
- SKU:
- 11966184
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
- Pros mentioned:Overall performance
Solar powered generator
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Christmas gift so I don’t know how this works. Reviews are good and price was good
I would recommend this to a friend Good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works mostly just for small stuff tried to use it for fog machines didn't hold.
I would recommend this to a friendBad Product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the product, brought it home and unboxed it, did not work out of the box. Showed 100 percent charged then died. Plugged it in charged it, about an hour later showed 100 percent. Turned it on again and it died. Best Buy had great customer service when I returned it, Best Buy is 5 stars, the one star is for the product. Several hours of my life wasted.
No, I would not recommend this to a friendGood design but need more power.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not holding good charge. Used just one day without any issue to inflate my air mattress.
I would recommend this to a friendGood but stopped charging
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 3 months of use. Good for hurricane season. The battery won't charge.
No, I would not recommend this to a friendBrand response from Jackery
Posted .Dear customer,
We're very sorry to hear that your unit stopped working after only three months — that’s certainly not the experience we want our customers to have.
Our products are designed to be reliable, especially during emergency situations like hurricane season, and it’s concerning to hear about the charging issue you’re facing. We'd love the opportunity to help make this right.
Please reach out to our customer service team so we can troubleshoot the issue or assist with a warranty claim if needed.
Customer Service Contact:
📧 hello@jackery.com
📞 +1-888-502-2236 (Weekdays 9 AM – 5 PM PST)
Thank you for bringing this to our attention, and we hope to resolve it for you as soon as possible.
Best regards,
Jackery Customer Support Team
- Pros mentioned:Overall performance
Power
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems pretty good so far I'll get back to you after 3 months
I would recommend this to a friend Power bank
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not powerful, very cheap and weak. Can only charge phones.
No, I would not recommend this to a friendBrand response from Jackery
Posted .Dear customer, thank you for sharing your experience with the E290! We’re sorry to hear that it didn’t meet your expectations. The E290 is designed as a compact power bank ideal for charging smaller devices like phones. If you require a more powerful unit to support a wider range of devices or longer usage, we highly recommend considering other Jackery products like the E1000 Plus or 2000V2, which offer higher capacity and can support more demanding applications. ① E1000 Plus: 1000Wh battery capacity, 1000W continuous output, 2000W peak output. Ideal for powering tools, fridges, TVs, laptops, and other medium-sized devices. ② 2000V2: 2016Wh battery capacity, 2200W continuous output, 4400W peak output. Perfect for powering high-demand devices like fridges, air conditioners, small appliances, and outdoor equipment. If you have any questions or need further assistance, our customer service team is here to help (hello@jackery.com / +1-888-502-2236, Weekdays 9AM to 5PM PST). Thank you for your understanding and support, and we look forward to serving you better!
- Pros mentioned:Weight
Works well with my CPAP for emergencies.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as big as my original one, but is lighter. It's ok.
I would recommend this to a friendBrand response from Jackery
Posted .Dear Customer,
Thanks for your support.
Jackery Explorers are much lighter than other portable power station, which is designed to be portable and convenient for the consumers and provides a nice user experience.
If you have any other problems or requests, please contact the Jackery customer service team. We will try our best to address your concerns and give you support.
Your satisfaction is our priority concern.
Thanks & Best Regards,
Jackery Support Team
Great deal
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All charged up and waiting for my first power failure. Plan on using the solar charger as an add on for a larger solar generator that I have. Got on a pre holiday sale.
I would recommend this to a friendNot enough power to power up a portable compressor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to power a air compressor! It may work for smaller items. I just was not able to use it.
I would recommend this to a friendBrand response from Jackery
Posted .Hi,
We’re sorry to hear that the Explorer 290 didn’t meet your needs for powering an air compressor. This model is best suited for smaller appliances and devices, so it may not support higher-wattage tools.
If you’d like, our team can help recommend a Jackery model better suited for heavy-duty devices. Please feel free to reach out:
📧 hello@jackery.com
📞 +1-888-502-2236 (weekdays 9 AM – 5 PM PST)
Thank you for your feedback, and we appreciate your understanding.
—Jackery Customer Support
Power doesn’t last
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would be if it held power as long as it says it does.
No, I would not recommend this to a friendDead device
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased three months ago, now will not charge will plugged in, constant zero while plugged in.
No, I would not recommend this to a friendBrand response from Jackery
Posted .Dear customer, first and foremost, please accept our sincere apologies for the inconvenience you have experienced with your Explorer 290. We take all feedback very seriously, and we are genuinely sorry to hear that you are not satisfied with your purchase. We offer a comprehensive 2-year warranty for the Explorer 290 and if you meet and problems on Jackery products, kindly contact our customer service team at your earliest convenience. Our dedicated team is ready to help resolve the charging issue you are facing (Customer Service: hello@jackery.com / +1-888-502-2236 Weekdays 9AM to 5PM PST). We value your business and are committed to ensuring that your experience with us is nothing short of excellent. Your satisfaction is our top priority, and we are here to support you every step of the way. Warm regards, Jackery Team
Power to go
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for portable power to light electronics. Will need to take bak for a larger size unit.
I would recommend this to a friendPower station
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great idea. Charges mutilpe devices at once. Holds a charge for many hours.
I would recommend this to a friendDisappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for a day and then even though it was charged it quickly turned off any time i plugged my iPhone in for a charge
No, I would not recommend this to a friendBrand response from Jackery
Posted .Dear customer, we are truly sorry to hear about the issue you're facing with your device. We understand the frustration this may have caused, and we sincerely apologize for the inconvenience. Please check if you're using the original charger and proper outlet, and ensure no other devices are connected simultaneously, as this could cause the system to shut off for safety. If the issue persists, the device might be entering overload protection mode to prevent damage. Our customer service team is always available to assist you further and resolve any concerns you may have. Feel free to reach out to us at hello@jackery.com or +1-888-502-2236 (Weekdays 9AM to 5PM PST). Thank you again for your feedback, and we look forward to providing you with the best service possible!
Do not buy - Better ones out there
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.has poor Charging ability connected to Truck power to recharge and drained my battery completly. not to mention really not work the Value
No, I would not recommend this to a friendBrand response from Jackery
Posted .Hello dear customer.
Thank you for your feedback and we apologise for the problems you have experienced.
Jackery's products are always designed with safety and performance in mind. The issue you mentioned about connecting to the truck's power supply for charging resulting in the battery being completely drained is something we take very seriously and would like to know more about the usage details in order to provide you with professional support and advice.
Please contact us via email at hello@jackery.com or call our customer service number +1-888-502-2236 (weekdays 9AM-5PM PST) and we will assist you as soon as possible.
We look forward to the opportunity to serve you again.
Jackery Team
Nice Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice little inverter. Would recommend to someone looking for one.
I would recommend this to a friendNot worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t last three weeks and Best Buy said it’s only returnable for 14 days. 300 just thrown in the trash. Thanks for nothing
No, I would not recommend this to a friendBrand response from Jackery
Posted .Dear Customer,
We are really sorry that the platform rules are not satisfactory to you, we will communicate with the platform and strive to solve this problem.
Any other problems, please contact the Jackery customer service team.
We will try our best to address your concerns.
Your satisfaction is our priority concern.
Thanks & Best Regards,
Jackery Support Team
No juice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not hold power longer than 1- hour. Tried to recharge while driving would not even do that. Sad!!
No, I would not recommend this to a friendEasy To Use
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine so far. Docked a star because I haven’t had a chance to test it thoroughly to know if it’s 5 star worthy.
I would recommend this to a friend