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Customer Ratings & Reviews

Your price for this item is $179.99
The comparable value price is $249.99

Customer reviews

Rating 4.7 out of 5 stars with 558 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers highly value the Explorer 290 for its impressive battery life and portability, making it an awesome device for activities like off-grid camping. Users also appreciate its overall performance and power output. Some customers have expressed a desire for a wider port selection and the inclusion of solar panels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 558 reviews
  • Rated 5 out of 5 stars

    AWESOME POWER SUPPLY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome piece of technology! Have used it on several gigs since purchasing it and it really delivers!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Winner!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been an avid fan of Jackery I have the solar panels too! Works excellent and comes handy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it. It gives me peace of mind knowing I'm covered in we loose power.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Battery will not charge

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for camping trips this summer and the battery will not take a charge. If you Google the issue, you will see that it is a common issue with this model. Jackery has been of no help and Best Buy will not take it back. Think twice before buying this product!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Jackery-Explorer 290 Portable Power Solar Generato

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This portable power solar generator has a great LCD screen to show you how much power is coming in and out and shows you the percentage of battery you have left. I thought it was really neat the it includes a power adapter plug in for the car!

    I would recommend this to a friend
    • Brand response from Jackery
      Posted .

      Thank you for enjoying our product and sharing your shopping experience.
      It is good that you thought our product was really neat it includes a power adapter plug-in for the car!
      As an industry leader in solar generators, Jackery will strive to continue its vision and commitment to providing green energy solutions and powering outdoor life. Jackery

  • Rated 5 out of 5 stars

    Generator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this and the solar panel. Together no worries when we are off grid camping.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Light and powerful

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight and multi-functional, this is a powerful (pun intended) way to have peace of mind both at home and in the outdoors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great battery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little backup battery pack! Nice for camping trips or other emergency use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very useful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is awesome awesomeness I can’t stop laughing at this one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would recommend!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and great to have on hand in case of an emergency!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rosie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved this product so much I bought 2!.. my son does camping a lot!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hardtimes power anywhere

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great to go camping and if power go out and the solor part is power anywhere

    I would recommend this to a friend
    • Brand response from Jackery
      Posted .

      Thank you for enjoying our product and sharing your shopping experience.

      It is good that you think our products work great to go camping and if the power goes out and the solar part is powered anywhere

      Thank you for recommending it to your family and friends

      As an industry leader in solar generators, Jackery will strive to continue its vision and commitment to providing green energy solutions and powering outdoor life. Jackery

  • Rated 4 out of 5 stars

    Jackery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The jackery came in handy when i had a power outage . The only downside is the one i bought only has one outlet plug so i had to switch between my lamp and my fan to charge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jackery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does exactly what I need it to do for my overlanding.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not a good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We returned it because it kept turning off after a couple of minutes

    No, I would not recommend this to a friend
    • Brand response from Jackery
      Posted .

      Dear Customer,

      Thank you for your feedback, and we're truly sorry to hear that you experienced issues with your Jackery product shutting off unexpectedly.

      This is certainly not the experience we want any of our customers to have. The issue you mentioned may be related to an internal protection mechanism or a specific usage condition, and we would have been more than happy to help troubleshoot and resolve it.

      If you’re still open to it, we’d love another chance to make things right. We can also offer a replacement or a gesture of goodwill if you choose to give our products another try.

      Please don’t hesitate to reach out to our customer service team so we can provide further assistance.
      📧 hello@jackery.com
      📞 +1-888-502-2236 (Weekdays 9 AM to 5 PM PST)

      Thank you again for taking the time to share your experience — your input helps us improve.

      Warm regards,
      Jackery Customer Service Team Jackery

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought this would last like 3 hours, it was only at 58% after 6 hours

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Omg this thing is amazing! I can't wait to get the solar panel for it! It's solid and built to last.

    I would recommend this to a friend
    • Brand response from Jackery
      Posted .

      Dear Customer,
      Thank you for sharing your shopping experience.

      As an industry leader in solar generators, Jackery will strive to continue the vision and commitment to providing green energy solutions and powering off-grid and outdoor life.
      The feature of stable and high-quality usage is the reason why Jackery's loyal fans trust us.Hope you have a nice experience with Jackery.

      Thanks for your suppport.
      Best Regards,
      Jackery Support Team Jackery

  • Rated 5 out of 5 stars

    Excellent product!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product,definitely recommend this generator.

    I would recommend this to a friend
    • Brand response from Jackery
      Posted .

      Thank you for your sharing! Glad you like Jackery! Jackery

  • Rated 4 out of 5 stars

    Almost perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very handy. Disappointed that it does not have a USB C outlet, it was easily solved with a charger and normal outlet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Generator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't used it yet, so I can't really rate it now.

    I would recommend this to a friend