Customer Ratings & Reviews
- Model:
- Explorer 290
- SKU:
- 6482021
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the Explorer 290 for its impressive battery life and portability, making it an awesome device for activities like off-grid camping. Users also appreciate its overall performance and power output. Some customers have expressed a desire for a wider port selection and the inclusion of solar panels.
This summary was generated by AI based on customer reviews.
Recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, wish was alittle stronger. Did what is was suppose to do
I would recommend this to a friendCamping must
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for camping. Quick charge and many ports for devices.
I would recommend this to a friendMac
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was good to go when I arrived and associate was very nice
I would recommend this to a friend- Pros mentioned:Portability
Emergency back power
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this on a bundle deal with solar panel very cool and convenient as a backup in case the power goes out. Also got to test with the solar panel works great. Highly recommend.
I would recommend this to a friend - Pros mentioned:Weight
Great Qualtiy, Great Buy!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It feels sturdy. It's so light. Wish I bought 2 of them, Invest in protection in case of an emergency.
I would recommend this to a friendBrand response from Jackery
Posted .Thank you for enjoying our product and sharing your shopping experience.
It is good that you think our product is Great quality, Great Buy!
Thank you for recommending it to your family and friends.
As an industry leader in solar generators, Jackery will strive to continue its vision and commitment to providing green energy solutions and powering outdoor life.
Not worth your time
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not power anything we plugged in it. Wr did charge it before using it but it seems that the charge didn’t take hold.
No, I would not recommend this to a friend- Pros mentioned:Portability
My little generator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great thing to carry for emergency on the boat or in a rv.
I would recommend this to a friend Gen
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We took it back. It wasn’t what we were expecting
I would recommend this to a friend- Pros mentioned:Portability
Perfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item to have for backup power. Easy to use. Not too heavy to carry around.
I would recommend this to a friendBrand response from Jackery
Posted .Thank you for enjoying our product and sharing your shopping experience.
It is good that you think our products are great items to have for backup power. Easy to use. Not too heavy to carry around.
Thank you for recommending it to your family and friends
As an industry leader in solar generators, Jackery will strive to continue its vision and commitment to providing green energy solutions and powering outdoor life.
good power station
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work fine as specification, charge speed is slower than other power station
No, I would not recommend this to a friend- Pros mentioned:Portability
Stoked on this
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feel like im ready for my first camping trip. Waiting for solar pannels to be in but works great around the house.
I would recommend this to a friend Too early to know
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't used yet. Will hope it accomplishes its purpose. Hope i win the gc:)
I would recommend this to a friend- Pros mentioned:Portability
Great for charging my laptop in the car
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Now i am able to work on the run. I take my powerbank every where i go and able ro charge mu laptop anywhere
I would recommend this to a friend - Pros mentioned:Battery life
Good unit
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Holds a charge real nice. Will charge phones multiple times. Pow.
I would recommend this to a friendBrand response from Jackery
Posted .Thank you for enjoying our product and sharing your shopping experience.
It is good that you think our products can hold a charge really nice. Will charge phones multiple times.
Thank you for recommending it to your family and friends
As an industry leader in solar generators, Jackery will strive to continue its vision and commitment to providing green energy solutions and powering outdoor life.
Sadly too small
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love this, but it was too small for my use. I couldn't do much more with it than charge cellphones.
No, I would not recommend this to a friendMeh
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t last very long. Used two ankers instead to do the same thing
No, I would not recommend this to a friendBrand response from Jackery
Posted .Dear Customer,
Thank you for your purchase and for taking the time to write a product review.
We are sorry to hear the product you received is not able to offer power for sufficient time.
we are not sure if it's a quality problem or misusing due to not much description.
However, we would like to know if we can send you a free replacement or assist you with a refund.
Customer reviews are important to us and we value your response. All responses will be used to further improve the quality of our service and products.
Please let us know how we may assist you to resolve the issue you have experienced.
Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.
Sincerely yours
🤝
Dear Customer,
Thank you for your purchase and for taking the time to write a product review.
We are sorry to hear the product you received is not able to offer power for sufficient time.
we are not sure if it's a quality problem or misusing due to not much description.
However, we would like to know if we can send you a free replacement or assist you with a refund.
Customer reviews are important to us and we value your response. All responses will be used to further improve the quality of our service and products.
Please let us know how we may assist you to resolve the issue you have experienced.
Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.
Sincerely yours
- Pros mentioned:Weight
Small power unit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice lite weight unit perfect for remote power needs
I would recommend this to a friendBrand response from Jackery
Posted .Thank you for enjoying our product and sharing your shopping experience.
It is good that you think our products are nice lite weight units perfect for remote power needs
Thank you for recommending it to your family and friends
As an industry leader in solar generators, Jackery will strive to continue its vision and commitment to providing green energy solutions and powering outdoor life.
Good but stopped charging
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 3 months of use. Good for hurricane season. The battery won't charge.
No, I would not recommend this to a friendBrand response from Jackery
Posted .Dear customer,
We're very sorry to hear that your unit stopped working after only three months — that’s certainly not the experience we want our customers to have.
Our products are designed to be reliable, especially during emergency situations like hurricane season, and it’s concerning to hear about the charging issue you’re facing. We'd love the opportunity to help make this right.
Please reach out to our customer service team so we can troubleshoot the issue or assist with a warranty claim if needed.
Customer Service Contact:
📧 hello@jackery.com
📞 +1-888-502-2236 (Weekdays 9 AM – 5 PM PST)
Thank you for bringing this to our attention, and we hope to resolve it for you as soon as possible.
Best regards,
Jackery Customer Support Team
- Pros mentioned:Overall performance
Solar powered generator
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Christmas gift so I don’t know how this works. Reviews are good and price was good
I would recommend this to a friend Good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works mostly just for small stuff tried to use it for fog machines didn't hold.
I would recommend this to a friend