Customer Ratings & Reviews
- Model:
- Explorer 290
- SKU:
- 6482021
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers find value in the Explorer 290's battery life and portability, making it a reliable power source on the go. Users appreciate its overall performance and power output for various needs. While the port selection is generally liked, some customers desire more options, and a few wish it included solar panels.
This summary was generated by AI based on customer reviews.
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought this would last like 3 hours, it was only at 58% after 6 hours
I would recommend this to a friendRecommend
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! I’ve used this to air up a tire, to charge my iPhone, to blow up a pool float. Works great so far
I would recommend this to a friendExcellent product!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product,definitely recommend this generator.
I would recommend this to a friendBrand response from Jackery
Posted .Thank you for your sharing! Glad you like Jackery!
Good for small items
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good big help for small appliances laptops and phones anything bigger like a small iron does not work
I would recommend this to a friend- Cons mentioned:Solar panel
DOES NOT COME WITH SOLAR PANELS.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NO FAULT OF BEST BUY. This solar power generator I thought was a great buy. NO WHERE DID THE DESCRIPTIONS FROM BEST BUY OR JACKERY STATE SOLAR PANELS WERE NOT INCLUDED. I called Jackery to complain. The Jackery service rep stated the panels were available for an additional $300. This is Jackery's misrepresentation- not BEST BUY.
No, I would not recommend this to a friend Generator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't used it yet, so I can't really rate it now.
I would recommend this to a friendGreat tool
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for indoor and outdoors!! Highly recommend!!
I would recommend this to a friendBrand response from Jackery
Posted .Thanks for sharing, we are glad it helped you!
Great Product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and value. Highly recommend this item!
I would recommend this to a friendMaybe try the upgraded version.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish this was bigger but it wasn't. It just didn't satisfy our needs at the time.
I would recommend this to a friendOk item
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spend the money for the bigger power bank. Had to buy an extension cord in order to plug in more than one item. Works good for a short camping trip. Takes a while to charge
I would recommend this to a friendGreat buy!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to run my bougerv refrigerator. This was the best purchase to run it properly!
I would recommend this to a friendGood for small devices
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great power supply for small devices such as cell phones, laptops, etc. Anything larger than that, it wont supply power.
I would recommend this to a friendReview
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Looks to be well built. I hope it lasts.
I would recommend this to a friendGreat value for a battery pack.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is perfect for what I need. I really like the pure sign wave 110 volt AC.
I would recommend this to a friendWorth the investment!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is solid and holds the charge well! Well worth it!
I would recommend this to a friend- Pros mentioned:Battery life
Quality portable battery
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs well. Not for larger things needing a lot of electricity but will charge a phone/ ipad or laptop several times. Good for camping.
I would recommend this to a friendBrand response from Jackery
Posted .Thank you for enjoying our product and sharing your shopping experience.
It is good that you think our product runs well. Not for larger things needing a lot of electricity but will charge a phone/iPad or laptop several times. Good for camping.
Thank you for your honest review!
Thank you for recommending it to your family and friends
As an industry leader in solar generators, Jackery will strive to continue its vision and commitment to providing green energy solutions and powering outdoor life.
None
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Person was very helpful and answered all my questions
I would recommend this to a friendNot a good buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We returned it because it kept turning off after a couple of minutes
No, I would not recommend this to a friendBrand response from Jackery
Posted .Dear Customer,
Thank you for your feedback, and we're truly sorry to hear that you experienced issues with your Jackery product shutting off unexpectedly.
This is certainly not the experience we want any of our customers to have. The issue you mentioned may be related to an internal protection mechanism or a specific usage condition, and we would have been more than happy to help troubleshoot and resolve it.
If you’re still open to it, we’d love another chance to make things right. We can also offer a replacement or a gesture of goodwill if you choose to give our products another try.
Please don’t hesitate to reach out to our customer service team so we can provide further assistance.
📧 hello@jackery.com
📞 +1-888-502-2236 (Weekdays 9 AM to 5 PM PST)
Thank you again for taking the time to share your experience — your input helps us improve.
Warm regards,
Jackery Customer Service Team
It works
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. It helps to charge small appliances. Good for camping
I would recommend this to a friendEasy to use
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall this item was pretty good. I got it to be able to work remotely and charge my laptop and phone.
I would recommend this to a friendBrand response from Jackery
Posted .Thank you for enjoying our product and sharing your shopping experience.
It is good to hear you think that overall this item was pretty good. you got it to be able to work remotely and charge your laptop and phone.
As an industry leader in solar generators, Jackery will strive to continue its vision and commitment to providing green energy solutions and powering outdoor life.