Customer Ratings & Reviews

Terrible Service Would Definitely Not Go Again For A Stereo Lazy Worker Didn’t Want To Work On My Car And They Just Let It Sit For An Hour Then Told Me To Pick Up My Car And That The Stereo Didn’t Fit The Car When It Did And No Replacement Options.

Purchased for my daughter - installed by Best Buy. Tech warned that they had reports of battery drain issues with this device (and the Kenwood equivalent). Warned what to look out for. 4 days after instal daughter is stranded on the side of the road with a dead battery and has to be jumped. Immediately worked with BB on a replacement. Tech was fantastic and super helpful, wish I'd listened 100% before installing and went with another unit.

3 months after installation the radio would cycle off and back on while in use. 4 months after installation it killed a nearly-new battery. 5 month after installation it won't turn on at all. Based on other recent and similar reviews it seems to be a problem with the radio and not the installation. I hope I don't have any issues with Best Buy customer service when resolving this.

Installation wouldn’t allow for it to be mounted straight and flush so it sat at an angle towards the passenger seat. Microphone is so bad it wouldn’t work for a phone conversation or voice text messaging. Worst microphone ever, even the installation technicians couldn’t believe how horrible it was. Don’t waste your time or money on this piece of junk. Thankfully the guys at bestbuy were easy to work with and very patient and helpful getting me through this process!

I bought a car stereo for my girlfriends birthday, that came with free install.. I made a appointment when I purchased the radio for the closet date they had that was 3 weeks away, a day before the appointment I got a email saying to pick up the parts needed to install... When I picked up the parts I was told no appointment was booked for me... They helped rebook another date that was 3 weeks away, but said it was the earliest they could do... well now 3 days before that appointment I was told the installer is out sick and they would have to rebook 3 more weeks out... I’m close to returning this.... 9 weeks for a instal..

When it works I really enjoy it. I have trouble getting the different apps to come in. I have thought about returning it for a radio with the apps already installed.

Goes in and out a lot and my back up camera does not align with this new system can not rely on camera very unsafe

Great customer service from the installers. John & Ron both very professional and great to have work on my car!! Returned this head unit because the volume button does not recognize the touch and takes 10x to change.

I purchased this unit last May, and have had nothing but issues with it. I have tried iPhones 10,11 and 12 but it still doesn't matter. Apple Car Play connection the caller just hears themself echo, and Bluetooth calls they can't hear me at all. I have had it back to Best Buy two times at two different locations, and they can't seem to fix the issue. I would not recommend this at all.

Made appt. installer started work one hour late. paid for installation of radio and for the controls on the steering wheel to also work with the radio. The installer couldn't get all controls to work as I was told by salesman. Installer didn't hook up integrated mic in car for phone. said it couldn't be done. what could he do? what did I pay extra for? Will definitely not recommend best buy for this service or car radio. will actually discourage anyone that asks.

Don't care for it. To hard to operate for me. Thanks William

It says Bluetooth but not for apple play. Very sad.

Need to take back due to it shorts fuses. Could be installation wrong

Not sure. Said it came with free install. The website wouldn’t let me select an install date. Go to store after the return period (didn’t want to return, wanted an install), they couldn’t figure out how to put it on the schedule. So I have a radio in a box.

I gave this one star for three reasons. FIRST, mirroring does not work. JVC is aware of this, and is doing nothing about it. SECOND, bluetooth is faulty. Works only when laired the first time, but doesnt auto pair and Ive tried three different phones. Days disconnected. THIRD, Best Buy, will not let me get something else instead. Since I installed this after the return period, they wont help me. Buyer Beware

Best buy,broke my back panel when they where installing back up camera. They replaced it after a month. They replaced it with an aftermarket parts. I have water leaking in my car and it rattles. I don't recommend best buy . If this matter does not get fixed its civil court . Plus when I call no store manager is available. Only tech person who advised,best buy insurance only pass half of amount if I take if to dealer.

Very poor quality. Disconnects while driving and reboots or freezes. Do not buy this product.

Less then 2 weeks after install was told I have a bad unit as touch screen is frozen.

Purchased, the unit for my son F150. looked like a good compromise of cost and features. After installing, unit would not power at all, Out of stock in many of BB locations but found a replacement a long distant away. OEM form JVC missing wire in their harness which was the cause confirmed after getting replacement radio. Not the fault of BestBuy however spent 45 min on multiple phone calls, with 0% help from staff.

I bought 2 of these for my childrens cars. The installation crew did everything they could to make me happy after being sent from store to store for installation, but i was incredibly disappointed that BestBuy sold me a product that would not work for one of my childrens cars. The sad part is the product screen even said it's not compatible.