Customer Ratings & Reviews

The box had been opened and taped shut. Faceplate was all scratched up the remote was missing. Didn't know your company was like that. Sending used products when people pay for band new products... I was very unhappy an disappointed in your service. Thank you for sending this review, because I forgot all about it until now. I will be telling all my friends and family about it. Have a great day

It was okay at first. Amost a year in and it's garbage. First thing the sound quality from it was never anything better then average. the biggest thing that drew me in for this radio was the features. Which most are lacking at. The second thing the android apps for this are garbage if you want to use the maps on your phone...you can't you have to download there app which is again garbage and in the end doesn't work. Third after the most recent Android up date (pie Version 9.0.0) the whole radio we to sh#t. Things it used to be able to do with my phone are hard for it to achieve. I checked the kenwood website sure enough there was a update that I hadn't installed. So I went to download it and install it on the radio. And sure enough the problem is worse the. It was before the up date. The best part about this I thought this might be android screwing with everything tried my phone in a buddies car with a pioneer not a problem. Sound quality is amazing go back to my stereo and it's sh#t. DON'T WASTE YOUR MONEY ON THIS STEREO!!! also for no reason at all the setero freezes up locking you out of everything. Then something clicks and suddenly the volume is all the way up and your now listening to static at full blast. Or you can do what I do now and shut the car off and open the door

I got this system installed in my car. I don't really like it. It doesn't work well. When you press a button it takes a while for it to do anything.

I would say the product is ok the only thing is that when you add up everything you need for a simple car stereo up end up paying a whole lot.

I have a Jeep Unlimited with a hard top, so I thought installation might be an issue. It wasn't! However, the unit itself keeps crashing frequently, and when it loads up again, from my phone, it doesn't recognize the device at all, or it comes back REALLY loud. Great ideas, but I think something got lost when putting this together. Since I purchased it for the access to my phone, I think I was a little let down.

Radio started trying to eject a cd and radio wouldn't function. I've never put a cd in the radio. Tried resetting unit per the rep at Kenwood and that didn't work. Geek squad ordered part that Kenwood recommended. Still didn't fix problem. Exchanged for a new unit. New unit did the same thing.

This was an okay product. The fm worked fine but the Bluetooth didn’t work right.

We purchased a new car stereo to replace the stereo in our 2006 Suburban. Not a great stereo, but new. We paid a fair price for it, then we asked for installation. Big mistake. It was a FORTUNE, and the stereo works sporadically, as if a connection or wire is loose. After two months--not even two months. Our thoughts on the whole experience? Eh.

The stereo is good except for the fact that it takes forever to sync with phone

It's larger than a standard double din unit. Created problems during installation

The product was good at first...then started to have a few glitches in the screen.

This was a great head unit until it died. Then I switched back to pioneer.

lets not I'm not happy with this product I should have looked harder

fast,and prompt service.nice install.nice sales people.

average performance for $$$ installation took forever

Is a good deck for the amount they had the sale on.

This deck is trash. I've bought two of them now, and both have had the same problem. I had hoped that Kenwood had fixed the issue, but that's clearly not the case. If you're using bluetooth to connect Spotify to the radio, which is advertised as an option, and is available in the settings, the connection is sporadic at best. The bluetooth in general is horrible. If you plug an iPhone into the deck, it basically refuses to use spotify and always tries to play your apple music, in alphabetical order, starting with the first song, every time the deck boots.

When using the touchscreen, it takes 3-4 seconds for it to respond when I'm using certain features (most features). I usually have to unplug and plug my phone back in for it to sync back up with the radio.

says navigation and audio video, after reading through the manual and not finding the navigation I went back to the store and was told it has none.

Found this product to be a big disappointment. The operating system is very clumsy and has a delay in touch response. Currently my product is not functional after 6 months. Keeps trying to eject a CD/DVD. Wish I would of bought the warranty from Best Buy. Having to take the issue up with the vendor via the 1 year warranty. You get what you pay for and in this stereo it shows... :(