Customer Ratings & Reviews

CD player broke after 4 months of use. Really not much else to say about it. Really terrible quality.

Horrible service. They are rude. The person i worked with confirmed that he has set up an appointment for me at the Mountain View store with the geek squad. When I get there they say we don’t have your name in there and we cannot take you in without an appointment. I was there for 45 minutes and they were just chilling. They could have easily completed my work because it was a mistake from their end.

The time will not stay set. Difficulty with the settings.

Worked great for 3 months. Now it only has a black screen even though the buttons are lit up. I've tried reset button as well with no help

its an overpriced headunit. the response time on the screen when you touch it is brutally slow. i just got it put in my car today 2-4-23. and by monday 2-6-23 i will have it removed. also the options are weak and no wireless apple car play??

Got this open box item quickly, but it did not come with all of the parts that it was supposed to when listed as “Excellent” condition. No mounting bracket, no microphone, and the wires were chopped incredibly short (one was only an inch from the back of the unit). Had to return the unit and get another.

IMPROPER INSTALLATION, TECH ARROGANT, OBNOXIOUS, TRAINING SERIOUSLY REQUIRED, WONDER HOW HE EVER GOT THE JOB????

Returned this and purchased Sony from Best Buy. The Sony is wonderful.

Its been a struggle. Over a month to get installed

Nothing on the dash wants to work most of the times and it keeps skipping thru songs without anyone touching it. Wish i can return it for new one

Horrible design. Bluetooth doesn’t work and you see the unit well. Do not recommend product.

Didn’t never receive my package. Asked for it to be signed for in I guess it was just left at the door.

I’ve been meaning to make my 2012 Hyundai a little more “modern” but this is great quality compared to what I was expected it’s not a low end product like those you get on tremulous or Amazon. Only complaint would be all the other purchases that is needed to make it work even though it is included in the kit but Best Buy doesn’t want liability issues

This is my first smartheadunit so I'm going easy on the star rating with my critique. I also love it. It's way better than my old CD player in a lot of fun an interesting ways. The pre-amps light up my factory amp and provide about 20% more headroom than the last HU. I used to roll around listening to the volume at 30 out of 35 and now I'm living in a world of 26 out of 40 volume and it's LOUD! I also love CarPlay even though there are a few things I can't do on the HU that bother me and have me reaching for my phone and lying to it about my current status as a driver. I wish I could queue songs from spotify through CarPlay. I can swipe and scroll in other areas so it's a bummer I can't queue with a quick drag to the left on a song. I think that's spotify's problem and not Kenwood's, so still rocking all 5 stars there. It boots up really slow. I'm guessing that when i get the rearview cam installed I'm going to be out of the driveway before the unit finishes churning through its startup screen. It thankfully doesn't withhold music during that time, so it bothers me less, but there is something about waiting for a computer to get done doing something that is a little taxing in 2023 (and was taxing when this HU was released in 2020) I love watching DVDs on it. Tiny little screen compared to even our iPad, but the sound is orchestral and at night I don't mind the difference. I'll likely never watch a full movie, but this was a dream of mine back when I was a kid that woulda cost thousands of dollars (a seven inch touch screen DVD player where your radio goes?! get out!) I was glad to discover that this HU has bluetooth 4.something. It bothered me that so many HUs are still rocking bluetooth 3.0 and I just don't want to get tech that old into a radio I don't want to replace for another 10 years. I also bought through Best Buy open box and yet again I have no regrets. It didn't even look like I was the second person to use the box, but whatever. I'll take the discount anyway.

Great stereo, not to hard to figure out , have to get use to volume control , instead of tapping it so many times, be nice to slide it up and down when the control lines pops up on the screen.

Very cool radio, has great controls and has dvd playback

The radio is easy to navigate. It has really good features. I love the Bluetooth feature.

I love them they are what i wanted a back up camera and a radio that work

This is a great sound system. It's installed in a 2009 Smart Car and sounds better that the brand new radio in our 2023 Kia Soul. Definitely one you gotta think about when you are buying a new radio for your car.

Works very well as expected. Car play is nice and being able to play from a jump drive. I’d recommend it.