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Customer Ratings & Reviews

Your price for this item is $449.00
The comparable value price is $549.99

Customer reviews

Rating 4.3 out of 5 stars with 170 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

89%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 170 reviews
  • Rated 5 out of 5 stars

    Wireless carplay is amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wireless carplay is the best. Even the tech who installed was surprised it had wireleess carplay for the price. Great stereo

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IT IS LIKE HAVING A NEW CAR. Has android GPS. Works great

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    not honest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good item customer service and and installation was awful will not purchase from best buy again.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Glare makes this headset useless

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the aunlight thr screen cannot even be seen. The camera during reverse with the sun behind the car is conpletely washed out (this us unsafe). This unit should be recalled and never shoukd have been sold. Perhaps it works fine in some vehicles, but in a jetta its a non-starter.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Stereo installation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is great. But even better is the installation crew at the Virginia Beach location.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Andrew was great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works amazingly. The Geek squad had a difficult tume with my vehicles wiring but they worked it out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great wound by it again reasonable priced good quality for the price

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Navigation is easy and intuitive. Screen is not FHD so pixelation is noticable and screen glares a lot. Really hard to see anything

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Besides the small glare that happens. I really like this unit.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor brightness

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well but i’m not a fan at all of the screen brightness. We are in 2024 where almost any tablet you buy has an OLED display with amazing brightness and quality but it seems that the head unit manufacturers missed that memo. For the price they charge (similar and more than most state of the art tablets) it should he somewhat on par.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Manger needs fired

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Store manager is horrible ! I had to contact regional manager.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Radio

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this radio. Still learning how to use it though

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    PIECE OF JUNK

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TERRIBLE!! I wanted to love this but it stopped working when I adjust the sound settings. Took it back to BB whereby they replaced the thingamabob that goes into the armrest area. Ok fine. I’m covered under warranty. But, no it does the same thing again a couple months later after adjusting sound settings. Now I have an appointment for them to uninstall and then send the thing out of state to be fixed. NO! It should be replaced with a different model of my choice! If it costs more then I will pay the difference! Being a consumer nowadays is risky business. This is unacceptable!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Car audio

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well has some flaws kicks you out of android auto intermittently back up camera is reversed super Annoying

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not recommend. The display doesn’t stay where you left it whether it loses connection to your phone or reboots. The back up camera takes forever to kick in and the warning is in the way.

    No, I would not recommend this to a friend
    • Brand response from JVCKenwood USA Team
      Posted .

      Hello Valued Customer, thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please call us at 800-536-9663 or e-mail us at support@ccc.kenwoodusa.com to advise us of your specific issue and we'd be more than happy to help you. Thank you for choosing KENWOOD!

  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for about a week and a half and now it disconnects randomly every time I drive. I drove a total of 40 minutes today and it disconnected 3 times. Way too expensive to be this crappy. Don't buy it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ehh

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked well at first now it keeps disconnecting.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Loud hissing sound when using carplay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the headunit installed professionally and had it had a very audible hissing sound when using car play. Took it back and had them re-do it and it remained. If you listen to your music quietly you will hear it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Radio came in incomplete, I could not use it and ended up returning it. Best Buy customer service was terrible.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor performance.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed with performance. Erratically reverts settings while driving. Does hold the station choices.

    No, I would not recommend this to a friend