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Rating 4.3 out of 5 stars with 35 reviews

86%would recommend to a friend.
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86%
would recommend to a friend
Page 1 Showing 1-20 of 35 reviews
  • Rating 1 out of 5 stars with 1 review

    Poor customer service

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    Posted .

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    The service from Best Buy was great. However, Kitchenaide has exhibited very poor customer service. The oven door arrived with a flaw in the oven door. The face of the door was attached to the oven crooked. It has taken two visits from a service rep and one month later, I still have no new oven door. The first service rep clearly indicated in his report that the oven door needed to be replaced. Kitchenaid, did not accept that and sent out another service rep who confirmed what the first service rep found-the door is flawed and should be replaced.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello Jag1, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rating 4 out of 5 stars with 1 review

    slowest heating oven.

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    Posted .
    Owned for more than 2 years when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Once the oven heats up it bakes well. One quirk that it has , it has to preheat again after you insert what you are going to cook.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 2 out of 5 stars with 1 review

    In hindsight, would not buy again

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    Posted .
    Owned for 9 months when reviewed.

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     

    Beware of this product. These units can have an inherent design flaw, which was confirmed to me by the factory service tech who has had to do two warranty repairs on this unit in a six week span. You likely will not be able to use the self clean option, because the thermal fuses for the display compartment and the oven compartment will blow if you try to utilize the high temperature self clean function. The fuses also blew a second time when I simply tried to broil a piece of fish for less than 5 minutes. I had seen this problem mentioned in reviews prior to my purchase, and that led me to try using the self clean function, after having the oven for several months. The fuses blew within an hour of starting the cleaning cycle. Best Buy, of course, will not help you at all, as their return policy is only a few days. But they will tell you that you should have purchased their expensive contract up front to cover a possible exchange if you buy a lemon from them. Not the kind of thing one should expect to have to use for a $2000 oven. But that's the extent of the help you can expect from Best Buy. So buy at your own risk. I'm stuck with it. But after watching the tech replace the fuses twice in a few weeks, at least I can service this problem myself the next time it happens; because it WILL happen again. When it works, under everyday usage, it is fine. But until I have a drawer full of replacement fuses I can forget throwing my pizza bricks in the oven and making a honemade pizza at 550 degrees, like I could with the 25 year old economy model Frigidaire oven that this thing replaced. The lesson learned here is that expensive does necessarily mean quality, at least as far as Kitchenaid products go.

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello Mike, thank you for your review. We sincerely apologize for the concerns with your Oven and would like to look further into this for you. Please feel free to reach out to us directly 1-800-253-1301, via Facebook https://www.facebook.com/KitchenAid/ or Twitter @KitchenAidUSA. We look forward to speaking with you. KitchenAidBrand

  • Rating 3 out of 5 stars with 1 review

    Not happy

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    Posted .

    After having it for 2 weeks, my wife used the self-clean feature and it blow the fuse in the oven. Part was order and I made an Appointment with geek squad and made arrangements to come back out. That was another 2 weeks without my brand new oven. Still didn't fix the problem. So we order another one and it took another 12 weeks.

    No, I would not recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Love the new Oven

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    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Used the Oven multiple times and it works great. It gets Hot quickly. It replaced my 30 year old Oven.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    A very good mid range oven

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    Posted .

    The oven has most of what anyone would want. It heats up a bit slower than I thought and the temp is probably 25 degrees below what the display indicates. One needs to adjust cooking time for that.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great oven!

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    Posted .

    I replaced 24 inch electric wall oven with this amazing convection oven! The convection keeps the food moist. When you shut off, the fan dies keep running for about a half hour. No big deal. Would highly recommend getting this amazing oven.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Love it!

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    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    So far we love this oven! We replaced our old 1960s oven with this and couldn't be happier!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    The 'Quality' behind KitchenAid...

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    Posted .

    This is my first KitchenAid Oven and I can see the quality of their products! Matches well with my KitchenAid Fridge and Dishwasher too. Thank you Best Buy!!!

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Great oven.

    |
    Posted .

    Loved the oven, but unfortunately it was defective. However Best Buy replaced it with another new one. Good service.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Looks little but has 3 racks!

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    Posted .

    Heats up really quick, love the bright lights, nice

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Nice

    |
    Posted .

    High quality nice finish we will see how it lasts.

    I would recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    KitchenAid denied warranty coverage in 2nd year.

    |
    Posted .
    Owned for 1.5 years when reviewed.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    We ran the cleaning cycle and 2 components failed in second year of ownership. KitchenAid denied warranty coverage. I will never buy another KitchenAid appliance. How is it possible that use of a standard feature results in failure? And then to deny coverage for replacement parts and service? The warranty is virtually worthless. Look carefully. The warranty statement says: Ten Year Limited Warranty, But almost nothing is covered after the 1st year. And ten years only applies if it has a microwave! Guess what? This oven does not have a microwave. That's pretty limited. DON'T BUY.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello PaulT, thank you for your review. We sincerely apologize for the concerns with your oven and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid/ or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rating 4 out of 5 stars with 1 review

    so far so good.

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    Posted .

    The installation from the Best Buy was very professional.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Awesome!

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    Posted .

    Love the oven. Temp is spot on! Whether you are in reg. or convection mode.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great product

    |
    Posted .

    I am really enjoying very much. I will recommend to everyone.

    I would recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Toxic Smells won't stop

    |
    Posted .
    Owned for 3 months when reviewed.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    This unit was installed on October 5th. The installer told me to put the oven on at 350 degrees for 1 hour to let it break in. I did that right away. I have now used the oven about 15 times. There is a toxic smell every time that takes all the windows to be open to rid the house of it. It is winter here so not practical. I am concerned about what the toxic fumes might be doing to my family. There is no way that I can use the oven.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello ANNC, thank you for your review. We sincerely apologize for the concerns with your Oven and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid/ or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rating 5 out of 5 stars with 1 review

    Great oven for a hard working mom

    |
    Posted .

    Love turning the light on in the oven while baking. Love my pizza stone!

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great Wall Oven!

    |
    Posted .

    Great Wall Oven and installation. Delivery was on time.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Very nice oven

    |
    Posted .
    Pros mentioned:
    Cooking, Cooks evenly, Design

    The oven is very easy to use and cooks food evenly. It looks great and I love the three shelves. This was unexpected in a relatively small oven. I am very pleased with my purchase.

    I would recommend this to a friend
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