Customer Ratings & Reviews

The WOW factor is definitely there but this fridge does have some drawbacks/things to get use to. Replaced 13 YO Samsung FrenchDoor FF that was working fine but drove us nuts with not enough ice production, incandescent lighting, dents and finger prints in SS that required frequent cleaning. Have been using this one just over a week and SS print-shield finish is great, ice production is surprisingly good, love the LED lighting, interior seems bigger than previous same size fridge and the drawers offer great organization options. The cons the ice maker on the left drawer kills all storage on the inside of that door, BUT with no icemaker inside you get more shelf space so that is kind of a wash. We use to put a gallon of milk and a gallon of OJ on the inside right door on one shelf but this fridge can only accommodate one per shelf and the spacing is tight so getting them in/out is a pain. Had to adapt by using the sliding shelf inside to free up space for tall stuff like milk/juice/soda. The lighting in the fridge is awesome but the lighting in the freezer is hidden/too far inside to be useful. I read and contribute to reviews a lot so I was concerned about the negatives on this fridge. Most to me appear to be from 2016 the year I think they started production, the more recent reviews are more positive making me think/hope they solved quality issues. I spent a lot of time aligning the doors/drawer faces to get it looking perfect. I do feel like it runs a lot/all of the time....I believe newer variable speed compressors will do this, so should not be a huge energy hog, but their energy star rating does show it consumes a lot of energy/year. The auto close doors are a nice feature but to get inside to the left side shelves you have to swing the door wide open to get around the ice maker and the auto close feature doesn't work if door is left open beyond 45 degrees. EXPENSIVE was another concern but the wow factor and you only live once thinking made me go for it. IF the reliability is not an issue (Consumer reports says it is) and I get 13+ years out of it like I did the Samsung than I'll forget the price. IF it starts breaking I'll regret the purchase. Too early to tell but for now Wife and I open the door and stare inside and say WOW!

Lots of folks have already provided really nice, thorough reviews of this fridge. It is a good fridge, but I wish we had fewer complaints about it based on the cost. Most are minor, but at this price point, any complaint seems amplified. Number 1 is the very poor ice output. We have to keep it on max ice constantly and my husband is the only person in the house who uses the ice. This is disappointing and frustrates him constantly. He complains he is now on "ice rations". Also, the little tray in the water dispenser area fits very poorly and falls out constantly. There is no actual latch or other mechanism to keep it in place. My husband ended up putting some velcro strips down to hold it in place. The chrome handles are an odd design element for a black stainless fridge. This was a consideration for us in the purchase process and ultimately, we decided to just remedy this ourselves. We took the handles (which are not assembled onto the fridge at delivery) to a local certified cerakote applicator. They now look amazing and are no longer an inconsistent element against the black stainless. It is now sleek and beautiful; how it should have looked to begin with! See attached pics. We went from a side-by-side fridge to this French door design. We really like it overall but were surprised by the persistent challenge of storing taller items, which is not a factor with a side-by-side design. There is such limited space for taller things! We ended up entirely removing one of the shelves, something other reviewers have noted as well. This helped us achieve a more usable layout. The fit and finish of the fridge are excellent. The black stainless is beautiful and the gray interior is quite nice. We really like the soft-close doors and the 3 drawer freezer section is excellent - very easy to keep organized. It is easy to clean. On balance, we like most things about this fridge. The ice maker is the only major drawback.

I bought this fridge 2 years ago for my new house. Fits really good in my kitchen and looks good too. A lot of room and difference storage. The only problem I have was the water dispenser flow but after using it gotten better.

The fridge is nice. Very roomy. Lots of space and flexibility with shelves/bins, freezer, etc. Runs quietly. Feels sturdy. Cons: Stainless Steel is not EZ care. Fingerprints easily. Ice Bin is Small. Doesn't hold a lot of ice. Noisy when it churns out ice.

Really nice fridge..been using it for 3 weeks. has plenty of room compare to our old side by side..the only downside i wish it had the ice & water dispenser on their own button switch to press. cube ice,crush ice & water on same button smh..when getting ice it drops small pieces of ice inside compartment..i gotta clean up everytime we use

Very roomy, comfortable with storage finally completing my kitchen suite. concerns with design failures with the left door and drawer under the water dispensing. If water falls on the control pad the drawer it will cause a circuit breaker issue. The door does not remain opened As well another issue was a noice sounding like hammering for about a few minutes of term per day. I had it serviced it was also a design failure with the compressor switch in the back. Now I am noise free and enjoying my new fridge.

This is a great appliance. Love the easy access with the drawers for deli etc. The actual refrigerator space is limited. A good thing for us. Makes us think about what we really need and what we don't. If you need a lot of space this may not be right for you. We love it!

So I had been eyeballing this fridge for the last year, watching sales prices and just overall daydreaming about it. We finally decided to get it when another one of our appliances broke. It wasn't on sale and was quite expensive. When it was delivered, the doors had to be removed to get in the house and after a week of using it, I just didn't feel like the doors were sealing properly. When the delivery guys came back to deliver the other appliance, they checked it out for me (as recommended by geek squad) and they agreed, it wasn't sealing. So we had to have it exchanged out. Immediately you could notice a difference and that the first fridge must have been defective from the start. I absolutely love this fridge and the design extras! The only real complaint is that on the side of each shelf there is a notch outward making it impossible to align two shelves next to each other. It actually makes it very difficult to create a lot of space this way and so we removed one shelf. Instead we are now only using 3 of the 4 shelves which allows tons of space. **Also, my suggestion to anyone expecting delivery of this fridge to be VERY careful taking shrinkwrap off because they shrink wrap the shelves upside down so they fall immediately if you are not extremely careful. It will shatter and you will have glass everywhere (speaking from experience with the first delivery).

This is a beautiful refrigerator, but it should be. I fear that it will only last 5 years. This is what the sales people are stating. I will be frustrated if it only lasts for 5 years and it was more than $3,000.00 Still getting used to having a bottom freezer rather than a side by side.

It appears to be nice. It has lots of space in the refrigerator part but for some reason the freezer area appears to be smaller than my prior refrigerator freezer

kitchenaid has really created a beautiful refrigerator inside and out. It has great LED lighting. It has many great features including door alarms and some unique features for increased ice usage. I love my new refrigerator!

I am enjoying my new refrigerator! Still learning to organize what goes where!

This fridge looks really nice altho shorter than many of the others so I have a slight gap between cabinets and top of fridge but I can live with it. It has only been in use for a couple of weeks so cannot speak to performance but aesthetically I am happy. I notice that the shelves have some sag in them already for some reason, so that is slightly annoying and I cannot figure out why since there seems to be sufficient support. You lose a little bit of space with the 2 soft-close drawers but even with minimal use so far I already am a big fan. With little ones in the house I can put their go-to items in the drawer so they can get in/out of without opening the big door and reaching. The platinum coloring paired with the LED lighting inside is really eye-catching, very pretty. ONE thing I wish I could have done is purchased this in the stainless black finish, the fingerprints are something that I was hoping to banish but I had to go the stainless route so I could match the micro/warming drawer that sits in cab right next to fridge and they do not come in matching finish.

it would get 5 stars except for the flaw with freezer (more to be revealed) --my wife LOVES this fridge as it has so many organizational options --we have three kids so we are always full (3-4 gallons of milk +) and we still always have plenty of room --the split lower drawers by far one of the better upgrades that are self closing to boot - our twin toddlers have one designated draw they can access for mash-ups, juices, snacks etc.. --looks: very sleek and very professional that looks like MONEY! --it is flat and not bowed out like the Samsungs & LG's - so it looks amazing and flush --freezer: condensation is building up but service call in place so im sure will be fixed --other bad reviews about the water dispenser; all fridges have overs splash etc... minor.. deal with it! take your time pulling glass/bottle away - thats all - that simple!! this piece is the bomb! i will update to 5 star once freezer is corrected!

So, I like this refrigerator. It looks cool. However, for the price there are some little details that should not be present. The water dispenser spews all over the place. The ice storage is in one of the refrigerator doors, so with kids that open the doors and stand there, it thaws and referees the ice, clogging the dispenser up. There are a lot of neat little features, like the small inner sliding drawers that are perfect for kid snacks. It is very roomy and has a lot of adjustable shelves. The 2 smaller slow closing drawers are nice too. But let's be real. All you need is something that keeps your food cold. This fridge is all about the look. If you have the money, and like the look, by all means get it. The extra space is nice. But you could get away with a much cheaper fridge.

We love the fridge. The separate drawers are great for us because we use them for waters and soda cans which is perfect. the freezer is big with the large drawer and two smaller ones that slide out individually. The only thing I didn't realize was that it is not finger proof resistant. My only gripe so far. But nothing too hard to clean. And some reviews said it was noisy but I have not heard it.

This stainless steel refrigerator is very modern. The details are what sets this large capacity refrigerator apart from its competitors. The diamond textured handles offer a nice aesthetic with red KitchenAid endcaps while offering a high grip texture. The LED lights that line the shelves allow for easy viewing of the contents of an otherwise dark fridge. The 5-door design seems like a good idea with the multi-functional freezer on the bottom, but seems a bit inefficient at times (shallow shelf height but can be adjusted). I use the external access for water and ice daily! The water seems to spray a little wide so I use wide mouth cups to prevent any spilling.

Love our new fridge! Love the black stainless steel! The fridge is HUGE, it is quiet, and it makes ice consistently. Lots of storage space allowing you to actually have some sort of organization. The only negative and it’s not even a problem is there seems to be a small drip, every now and then, from the ice maker chute to the ice storage bin. I have NOT have had any issues that others have had in regards to water leaking, or running all over the floor. Thanks to Best Buy Omaha East for valuing their customers! They are the BEST!

I love the space. If is ideal for a big family however it has its flaws. We have had issues with the ice maker even when you had just replaced the filter, it’d still not work and tell you to replace the filter. I would still recommend it.

This fridge has amazing appeal. The lights on the shelves heighten the yearning to "fridge gaze". My wife has shown off the fridge and wants to host dinner parties (she is not one who wanted to do this prior to this fridge). In my opinion, this is a very nice fridge. The stainless steel interior and exterior really adds a classy visual. It is a nice upgrade to our kitchen and has prompted us to upgrade other appliances. The 4/5 rating is due to the water dispensing unit. It sprays and creates a little bit of a mess. It took us 2 exchanges to get a dispenser that did not spray as bad. Best Buy was great to accommodate our concern with the water dispensing unit and assisted us with the exchanges at no additional cost. The Best Buy team (sales, delivery, installation) were great to work with and my wife and I would definitely recommend their services.