Customer Ratings & Reviews

The men sent to install my KitchenAid refrigerator did an outstanding job. Two people 14 stairs no problem. I appreciated the help.

This unit is flawed beyond description. Ours is two years old, and has been serviced and repaired, yet the problems still persist. There are design flaws, like the ice dispenser, whose storage unit is on the door: freezes and thaws over and over; it has now burned out the dispenser motor. As I write this, the French door freezer is frozen shut; it has been off since this morning, and I still can't pull it open. Our previous Amana bottom-freezer unit is still working for the family we gave it to, after 19 years ... has never been worked on.

We purchased this fridge and got to enjoy it for 16 days before we started to notice that it was not keeping cold. We called in for service on the warranty and a tech was able to come a few days later. It's a freon leak apparently and the parts are out of stock. No ETA on when they may be coming back in stock. So now we have to go buy a mini-fridge for $100 to use until then. I should have save myself the $3900.

Warning: do not purchase this refrigerator unless you plan to buy a replacement in 4 years or less. Four years of use in my home and this refrigerator is now just a four thousand dollar icebox. Alarms every 20 minutes and the ice maker doesn’t work and the selector for the middle left drawer doesn’t work. I am highly disappointed. I purchased this refrigerator because of the Kitcheaid brand but now I will not be purchasing their products in the future.

So I loved this fridge's aesthetic but we're 3 years in and I had a repair guy out here and he said "I can fix it but it's just going to break again." First the led lights are flickering on and off. Now it's leaking water from the middle of the fridge into the freezer so it won't close. It's a moldy nightmare. If you still want to buy it because it's pretty, get the SUPER EXTENDED WARRANTY and prepare to be disappointed. I'm out 3500 3 years in. SO LAME!

I am about to have to replace all of the computer boards for a SECOND time... It is pretty but not worth the trouble. If you still buy it, get the 5 year warranty, so they will replace the parts. I had all the boards replaced about a year ago. Now the interior lights are out, the fridge is resetting again, and the ice and water dispenser aren't working again. Too expensive to not break twice in less than three years.

Has completely lost all cooling/freezing 3 times in the past 11 months costing me thousands of dollars in lost food and days off work for repairs. Kitchen Aid refuses to replace the unit And their customer service is laughable.

Fridge didn't have any issues until 5 year mark. Ice machine stopped, the internal computer broke, entire thing just decided to break. I kept it in my garage for another 1.5 years hoping the numerous different companies I called could fix it, but to no avail. Over $3k down the drain, to the dump. Steer clear of this fridge, you'll regret it.

Pure junk. It has a nice design and layout. Unfortunately ours is only two years old and the ice maker has been replaced twice. The refrigerator also intermittently stops working and then starts again when we cycle the circuit breaker only to stop again at a random time. Appliance repair people do not know how to fix it as the problem is intermittent. Unfortunately, we decided this week to replace it which is a real shame considering that it costs over $4000.

Do NOT under any circumstances buy this Fridge. You might get 2 years out of it. It's loud. . there are upgrades you need to have - Just spent $1,000 on it and it's still not working. It looks nice. That's about it.

It's nice to look at but is more trouble and money than it is worth. I've had it for a little over 3 years and now I am having to have the seal system replaced due to a leak. The 4000 dollar fridge is neither cooling or freezing

Always admired Kenmore for their classy aesthetics and the excellent quality.

We LOVED this for 2 years, then the electrical gremlins started at about 2 years and 2 weeks. I contacted Best Buy and they suggested that I contact Kitchen Aid, which was useless. This keeps powering off, ice machine stops and starts working. Somehow we are able to turn off power for a couple of minutes and it works again. DO NOT BUY!!!

Beware Worst refrigerator to buy. For the amount of money we paid you would expect a fridge this expensive to last more that 1.5 years. Thank god for the warranty we purchased. If I could give it a negative stars i would. Want to purchase another to keep all the appliances the same. Just not sure if I should try another one again.

Refrigerator less than 2 years old… 5 service calls. We are told it was a design flaw. Then another flaw… a gear was made of plastic and stripped . My husband bought the party and said there was a tutorial on you tube… hmmm must break easy. Buyer beware!!!

I’ve owned this refrigerator for 4 years and for the most part I like it but the electrical components are poorly made and break.

Id give it zero stars if i could. Had it repaired several times. Freezes up all the time. Ice maker breaks. Customer service was notified and basically was told, “sorry.” No resolution to my problems. Going to LG or Samsung. Dont waste your money.

We have had this fridge for about 3-4 years and it’s close to just being replaced. We have had ice maker issues and are now having to replace the evaporator fan and defrost thermostat (over 400 bucks with labor). I’ve never seen such an expensive but finicky appliance. I’ve had entry level fridgidares be more reliable. Stay away!

Very disappointed in this Purchase and whirlpools lack of support. Replaced handles that broke. Freezer freezes over routinely and drawer sticks. Water valve replace $450 year 3. Ice maker and dispenser quit working year 3. Interior lights and control board have short. Total repairs total more than $2,000 in 3 years. Last Whirlpool was more dependable. Won’t be purchasing Whirlpool in the future.

Worst refrigerator we have owned. Have ice build up in the freezer. Have had it serviced twice but still a problem . The ice maker has broken four times. Best buy has been out to fix it and it works for a little while but then stopped making ice. Even when it does work it is pathetically slow at producing ice. What a disappoint.