Customer Ratings & Reviews

Extremely disappointed with the installation crew. They did not show up for the appointment today and I basically have to go back to the end of the queue right before a major holiday.

Received the stove on april 1. When we opened the packaging we found the stove in total disaster. It looks like it either fell from a high shelving unit or something else fell on top of it. The whole top is crushed. Called Best Buy with no response. April 3 and still waiting to here what we can do.

Glass in top of double oven shattered the first time I used it te0 days before thanksgiving. Still waiting for Best Buy to pick up defective product.

Will install in 2 weeks. House remodel. Entire kitchen all new

i spent so much money and time installing it and it doesn't cook well - the convection is a big joke with everything burning at the top and barely cooking at the bottom. do not buy this oven!

Have not yet installed. no opinion yet, please forward again and create a space where i can note this instead of giving it a one.

We're slowly replacing all of our GE appliances which were installed in our home when our house was built. We had a single oven previously and wanted to upgrade to a double oven. We even decided convection was the way to go. I probably looked at this oven at 3 different stores before finally deciding to make the purchase. I wanted about 3 weeks for delivery. In the meantime, we prepped the area where it would be installed, retrofitted cabinets, moved other appliances, we thought we were ready. Then delivery came. Our delivery guy needed to remove the back panel of our cabinet because this oven is deeper than the last. That's OK. He attached it, installed it into the wall and turned it on. Both ovens were running. Then we blew a fuse. Reset the fuse. It blew again. Tried only running one oven at a time. That seemed OK. But I didn't buy a double oven just to run one oven at a time. I need them bother to work. It turns out our house is NOT WIRED properly to accommodate this oven. My home was only built in 2008, so it's not that old. We read in the installation booked and realized we need a 40 amp circuit breaker and the wiring needs to be a 12 gauge wire, when most homes only have 8 gauge wire (what we have). So now I have to pay to have my house rewired to accommodate this oven, which I'm going to do. But really, I may have thought twice about all of this had the sales guy told me we might need a retrofit in wiring. We had mentioned how we were adding this oven to replace a single oven. No one ever suggested the wiring in the house might need to be checked first. And this monster 256 lb oven will have to be pulled out of the wall again and reinstalled. My point is, I could have had the house rewired while I was waiting on my 3-week delivery of this oven and I'd be able to use both of my ovens right now. But I can't. I'd like to blame the sales guy entirely, but I can't. We are partially to blame here by not reading all of the technical jargon and understanding that having a double oven required double the ampage. What I can tell you with the one oven I've been able to use, is that it works beautifully. It's a stunning oven. I love the convection, but it's taking some getting used to.

Delivery people were rude, and complained constantly about the delivery.

So far I am happy with the oven... spacious for why i wanted a new oven. Heat seems to be even. Baking 4-9 inch cake layers and they all come out beautifully. The setting are easy to use. My only problem has always been when you accidentally turn it off mid bake, it cools down a bit quickly and can mess up what youre doing... so i just have to be a bit careful what i am pressing.

I had the prior version of this oven in my last house and loved it. When I downsized to a smaller home I had a very old oven and was pleased to see the new version and BB matched an outstanding price. Their installers spent hours fitting the unit as it was deeper than the old garbage oven living there prior. Just like the prior model, this unit does not disappoint. It is gorgeous and does the job incredibly well!

I am more than happy with these. From the industrial look to the great features they are great.

It works like a charm. So easy to use. it is intuitive.

I purchased this item from Best Buy / Pacific Sales (Best Buy's kitchen appliance subsidiary) and have had it for about 4 years. Overall, I would have rated this oven 4 stars except it has a very SERIOUS problem. It is completely intolerant of steam. We have been through 3 control panels now and if we ever steam vegetables or cook anything with significant liquids (say potatoes), steam gets in the control panel and shuts the unit off. It is absolutely a design defect. The control panel is at the top (where all the steam goes) but I have disassembled the unit and there is nothing to prevent steam to get on the circuit boards in the panel. I would definitely recommend to STAY AWAY from this unit unless you don't actually cook (the unit is fine for show kitchens - you know who you are) or if you never cook anything that generates steam. I am really disappointed in KitchenAid as I have had their appliances in the past and been satisfied but this such a glaring design defect and reproducible problem that I will never buy from them again. Everyone makes mistakes but they have made no effort to offer a retrofit to fix this problem. I have had to already purchase (2) $500 control panels past the (1) warranty replacement and have them fail after 12 months due to the same problem. I'm sure they know there is an issue with this...

Love all the options! Bake, convection, proof ( this will come in handy making my yeast breads)!

4 repairs in the first 12 months and still our oven is consistently off on the temp from 100 to 25 degrees, they say (kitchen aid tec) they just don't know whats wrong (or believe us) and it cant be fixed. Much of our food is now under cooked or burnt, yet we have had at least 5 ovens in our life and have never had such a problem. The first visit they were suppose to come for was no call no show (ASI, kitchenaids repair company),. waited 5 hours for them. Unfortunately, this is who whirlpool uses, so they were their quote unquote certified tecs. My oven worked for 6 months, and now we have to watch everything we make like a hawk, never knowing if things are going to burn (usually lower oven), or the upper over, usually uncooked. Don't use these guys and don't but Kitchenaid. Thought we were getting a better brand, but clearly wasted our money.

My first convection oven... I've had to adjust to this change. The ovens tend to under cook from what I'm previously used to. I just have to use the max time when baking. The ovens fit fine in my previous double oven opening with the exception that they had to move the electrical box to be flush into the wall. This was a slight extra charge. The ovens when on also blow hot air through the exhaust area on the bottom. This can warm up the kitchen. I"m pleased with my ovens. Control buttons are easy to use and learn how to use.

Kitchen Aid has good quality products and easy to use

I am not a person who writes reviews but want to warn people that this oven is poor quality. Literally 2 weeks after its one year anniversary of being installed in my remodeled kitchen, the upper oven started to take TWO HOURS to preheat to 350 degrees on regular bake. Switching over to rapid preheat on the convection cycle caused the temperature to just sit at 100 degrees and not budge. I have had the upper oven motherboard as well as the entire motherboard changed (repairman had to come out 3 different times and parts were backordered for 3 months). The entire motherboard was installed this morning and I made the repairman wait to see if the upper oven would achieve a set temperature. It didn't. Same exact problem. Took two hours again to get to 350. The thing is - I used the upper oven maybe a total of 8 times during the year (it's a little too high for me since I'm 5' tall). Bottom line - for an oven to break after being used less than 10 times is unacceptable. Basically, if you buy this oven, within a year it will be nothing more than a single oven with a decorative upper, useless oven. KitchenAid, I would think your products would last more than a year for a $3,000+ appliance.

This oven is NOT quiet. - we can hear it running upstairs! I just had it installed yesterday so I will update if thie Geek Squad fixes it (that’s another story). It is driving us crazy and I’m surprised so few reviews mention this. When the oven goes into the “cool down” cycle it starts blowing hot air out of the vents just above the doors. The whistling noise this cycle makes is extremely loud and annoying. It’s not coming from inside the oven - it’s coming from the back. It is similar to an exhaust fan noise, only higher pitch. Our kitchen is open to the rest of the house, so this is unacceptable for our home.

We purchased this product, Jan 2, 2019. There is a major product defect. Steam escapes the upper oven and clouds the control panel causing an error on the screen and forcing the oven to shutoff. We lost the control panel last week and currently without an oven. Called Best Buy, they apologized and quickly let me know they could not help. Spent thousands of dollars on all new KitchenAid appliances. VERY DISAPPOINTED in the product. Spent hard earned money...