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Customer Ratings & Reviews

Your price for this item is $53.99
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The comparable value price is $179.00

Customer reviews

Rating 4.2 out of 5 stars with 59 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are impressed with the Halo Smart Lock's ease of use and straightforward installation process. Many appreciate the convenient app functionality for remote access and management. However, some users report that the battery life could be improved, and the lock can be somewhat noisy during operation. Overall, the positive feedback on ease of use and installation outweighs concerns about battery consumption and noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-59 of 59 reviews
  • Rated 5 out of 5 stars

    Great lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The is just what we needed. It works really well without any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great solution!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great lock! If you do short term rentals, this is the way to go!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sir west

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I give this product five star because it was one of the best locks I’ve ever installed and it works perfectly I would recommend this to anyone who is looking for a good sturdy lock.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Good but not

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product but needs lot of improvement, more than noisier than competitors

    I would recommend this to a friend
    • Brand response from Kwikset
      Posted .

      Hello MohamedganiI,

      Thanks for sharing your feedback! To make sure your Halo lock is working smoothly, please ensure the door frame jamb hole is a full 1 inch deep, loosen the mounting screws a quarter turn, and follow the manual door handing steps in this link: https://www.kwikset.com/support/answers/my-smart-lock-is-giving-me-a-jam-error

      If the lock's sound does not improve with these steps, please contact our Support Team here:
      https://www.kwikset.com/support/customer-service

      Thank you,
      Kwikset kwikset

  • Rated 5 out of 5 stars

    Easy to install and app is great!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall pretty easy to install on door and quick and easy use of app

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid feel - with all the tech

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this lock! I spent a lot of time researching to find something that still felt like a lock but had all the tech to fit with my smart home. The best part is that I replaced a old Kwikset lock with this and we can all still use the smae key. Not that anyone uses their key any more!

    I would recommend this to a friend
  • Pros mentioned:
    App

    Rated 1 out of 5 stars

    Security door

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn't buy again. The app is nice but lock itself needs help.

    No, I would not recommend this to a friend
    • Brand response from Kwikset
      Posted .

      Hello VaydaS,

      We're more than happy to work with you and help find the best solution for your Halo lock. Please reach out to our Support Team here: https://www.kwikset.com/support/customer-service

      Thank you,
      Kwikset kwikset

  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good system, but batteries.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lock and system seem to be great quality. When first installed it did not operate due to batteries. The included ones did not work. Needed to buy additional batteries to make operational. Only a 4 star because of that.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Reliable but will not connect to wifi

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I kinda like the item but until now, i an still unable to connect to my wifi.

    I would recommend this to a friend
    • Brand response from Kwikset
      Posted .

      Hello Cyndy907,

      We're happy to help! To pair your Halo with Wi-Fi, please follow these steps:

      1. Perform a factory reset on the lock: https://www.kwikset.com/support/answers/how-do-i-reset-the-halo-touch-smart-lock-back-to-factory-settings
      2. Remove the lock from your phone's Bluetooth list if previously paired.
      3. Please make sure the Wi-Fi network connection is 2.4GHz with WPA2 security and is not hidden, nor has firewalls up during the pairing process.
      4. Follow the lock pairing steps within the Kwikset app.
      https://s7d2.scene7.com/is/content/Kwikset/Aura/App%20Tutorials/AddingAdditionalLocks.pdf

      Thank you,
      Kwikset kwikset

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Don’t buy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would definitely not recommend. Purchased 4 months ago, doesn’t stay connected to the app. Has been through x3 sets of batteries. Alway need a key as can use the code or app entry. Wish I’d purchased the 1 year bestbuy warranty. Now I have to deal directly with the company.

    No, I would not recommend this to a friend
    • Brand response from Kwikset
      Posted .

      Hello SarahA,

      We're happy to help troubleshoot your Halo to ensure it's working as intended. We ask that you please try the steps in these link:
      https://www.kwikset.com/support/answers/how-can-i-extend-the-battery-life-of-my-smart-lock
      https://www.kwikset.com/support/answers/how-can-i-troubleshoot-the-wi-fi-connection-of-my-halo-smart-lock

      And for further assistance, please reach out to our Support here: https://www.kwikset.com/support/customer-service

      Thank you,
      Kwikset kwikset

  • Rated 5 out of 5 stars

    ☆☆☆☆☆

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install! App easy to understand! Great product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rosendo and Scotty were providing fantastic service even small items. That's why I buy all my electric good from Magnolia Best Buy!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Blue tooth not functional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician from Geek Squad could not get blue tooth to function with lock. I exchanged for another in case the first was faulty but had the same issue with the second smart lock. Ended up buying Yake Assure smart lock.

    No, I would not recommend this to a friend
    • Brand response from Kwikset
      Posted .

      Hello ARMSM,

      Please know that we have a team of Halo experts available to walk you through the reset and repair of your lock, and help get it in great working order. We understand that you purchased another product, but if you should choose Kwikset again in the future, our Support Team is here to assist you: https://www.kwikset.com/support/customer-service

      Thank you,
      Kwikset kwikset

  • Rated 2 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a good but didn’t really work and had to return

    I would recommend this to a friend
    • Brand response from Kwikset
      Posted .

      Hello AayanB,

      We are here to help and wish we heard from you before you returned the Halo lock. Please know that our Support Team is happy to assist you with installation and troubleshooting support. Should you ever need assistance in the future with any Kwikset product, please contact us here: https://www.kwikset.com/support/customer-service

      Thank you,
      Kwikset kwikset

  • Rated 5 out of 5 stars

    Works great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Just make sure all components are lined up when installing. If not it will not lock. It will automatically go back into the dior and not connect.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Disappointed in product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very slow and loud when putting in the code or using the app. Tends to freeze up and also has issues with not working properly at times.

    No, I would not recommend this to a friend
    • Brand response from Kwikset
      Posted .

      Hello HollyB,

      To disable the audio for the Halo, please go to your lock settings screen within the Kwikset app and turn off the sound. And here are a few troubleshooting steps you can try to ensure your Halo is working smoothly:

      1. Open the door and place the latch in the locked position.
      2. Replace the batteries in the battery holder and complete the manual door handing process to recalibrate the latch:
      https://www.kwikset.com/support/answers/my-smart-lock-is-giving-me-a-jam-error
      3. Check your door alignment: https://www.kwikset.com/support/answers/how-do-i-check-door-alignment-for-my-smart-lock

      Thank you,
      Kwikset kwikset

  • Rated 5 out of 5 stars

    Feel Safe and Security with the Kwikset-Halo Smart

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did an excellent buy for my home door with the Kwikset-Halo Smart Lock. It is an excellent quality to keep safe my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great locks from quickset

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had kwikset deadbolts and locks for years. I love how you can program new keys to them. I would highly recommend these deadbolt and locks.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Wifi password change is frustrating

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're someone like me who prefers to change the home wifi password often for security reasons, this is not the lock for me or you. Good grief... getting this lock back onto the wifi is ridiculous. You must go thru the setup process, bluetooth pairing and wifi setup every time.

    No, I would not recommend this to a friend
    • Brand response from Kwikset
      Posted .

      Hello BoDo14,

      We're here to help! For your security, the Halo lock must be reset and repaired with your new
      Wi-Fi password. If there's any further assistance we can provide, we are happy to help. Please reach out to our Support Team here: https://www.kwikset.com/support/customer-service

      Thank you,
      Kwikset kwikset

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