Customer Ratings & Reviews

1/20/24. Amazing...this Smart Lock offers 3 forms of entry/exit- APP WiFi, keypad, or simple doorkey. Easy to install. Love it!

This was a very good keyless choice. So far it works very well. I have not had any issues. The power went out and it still functioned without any hiccups. I love the fact that you can set different access codes and time for different folks. You can also see in the app when folks and especially children are coming and going. I did put the spare key into the lockbox we previous had outside just in case. But, I don't see ever having an issue. Especially as long as you change the batteries when it give you an alert to do so.

Nice to be back with Kwikset, simple and reliable. This replaced a Yale smart lock, and I’m grateful to not need separate hardware to connect to wifi. The only downside compared to the Yale was no support for Apple HomeKit, but I rely more on Alexa anyway

Nice lock Work with WiFi only easy to installed, battery aaa, easy to add other users

I purchased the Kwikset Halo Touchscreen from Best Buy, and it has been nothing short of a nightmare. I received the lock on July 8th, and it was defective out of the box. After hours of troubleshooting, I called for a replacement, which was sent on July 10th. Unfortunately, the problems didn’t end there. Since installing the new lock, I've had to change the batteries 10 TIMES. Yes, 10 times in just a couple of months! The lock drains roughly 10% battery a day and stops working anywhere between 40% and 15% battery life. And when I say "stops working," I mean the lock either jams or just ceases to function entirely, leaving my home unlocked without my knowledge. The "low battery" alerts I set up only worked once. It’s infuriating and dangerous. By the time I realized this product was completely faulty and untrustworthy, Best Buy's new 2-week return policy had passed. Had I been aware of this policy (which now requires a membership for the usual 30-day return window), I would have returned the lock on July 23rd. Now I’m stuck with a useless product that keeps draining batteries like candy, even though I’ve tried every brand of batteries and repositioned my extender multiple times to no avail. I contacted Kwikset in early September, hoping for a solution, only to encounter the rudest customer service rep I’ve ever spoken to. She implied that the issues were my fault, which is absurd given that my neighbor has a similar Kwikset lock (without the touchscreen), on a larger house, with no problems. They use the same internet, no extender, and have none of the headaches I’ve been dealing with. Kwikset eventually sent a new motor, which took 8 weeks to arrive with no notification, and after installing it last night, guess what? It’s already down 10% battery today. This is clearly a product defect, as I've now seen multiple complaints about battery drainage on Kwikset's website, but this information was conveniently missing from Best Buy’s significantly higher-than-average reviews for the product. In fact, the number of reviews and the overall rating on Best Buy's site is vastly different from other retailers—something that, in hindsight, raises a lot of red flags. Even worse, I posted a review on Best Buy’s site last month, and it never appeared. Why? This whole experience has soured me on both Kwikset and Best Buy. The lock costs $200, plus the added expense of 10 sets of brand-name AA batteries. When I contacted Kwikset again, their rep basically told me if this motor didn’t fix it, there was nothing more they could do. How is it acceptable for a company to sell such a flawed product and then wash their hands of the issue? Save yourself the headache and money. Avoid this lock and, frankly, rethink trusting Best Buy’s reviews.

Overall I am very happy with this smart lock. It's sleek, pretty easy to install and has some pretty robust features through the Kwikset app. We can assign PIN codes to various people and give them access on certain days / times etc. The only problem I have experienced thus far is I cannot get it to work properly with Google Assistant. Even after reading the tutorials and reaching out to tech support it doesn't allow me to lock / unlock with my voice. I can use the Google Home app to lock it and you can use the Kwikset app if you don't use Google.

Works well and easy to install. The free battery that came with it died pretty quick but it says battery usually lasts 6 months. We'll see.

The Kwikset Halo touchscreen Smart Lock is a great addition for our door. Installation and set-up was very easy and the SmartKey feature was easy to re-key to match with all of my other Kwikset locks in the house. Touchscreen is bright and very responsive to use day or night. Integration with Alexa was simple and effortless! Highly recommend the Kwikset Halo WiFi Smart Lock.

Great lock for vacation homes and rentals. Wi-Fi service required. No fees. Expensive lock but worth it.

Very easy to install, a little loud when activated but overall a nice lock. Connected to wifi and Bluetooth with no trouble.

So easy to use. Makes getting in and out a breeze without using keys

Trust the Kwikset brand. I like the features on this smart lock, touchscreen, WiFi etc. Easy to install.

I purchased this because I needed a way to answer the door in a timely manner. I had it installed by a locksmith so I can’t address installation or initial programming. The battery is at 90% after 3+ weeks; there is a battery life icon on the app.

Sturdy feel and very responsive to passcode entry with a great appearance that doesn’t cheapen my doors look

James did a fantastic job. He worked on the lock till it was working perfectly. We were very happy with him and would require any time. Great job.

Amazing lock. Its our 2nd (different doors) and we love it. Easy to use. I love the option that you can use key and digital as well. Though the app.

This Smartlock is the perfect match for out needs. Since we are always in a rush we love that it has an automatic lock feature. And we can always check it in the App.

East to use and install. Comes with both digital and paper instructions to go through the process.

Easy install and works great! Quick delivery and no issues! I get alerts now whenever the door is locked/unlocked.

This Kwikset locking device is much better than the one, different brand, I had installed initially. I still have to return that junk........